Keywords
Username: jeeps
Minimum Hourly Rate: $25/hr
Location: Canada
Summary
OneThirdLab is a small Montreal based web design studio that builds simple, clean, usable web sites, combining creative design and web standards to deliver beautiful results that leave an impact on the user.
We like to apply the technology in a manner that's both intelligent and intuitive so that it manages information and knowledge to the best approach of the user's needs.
We like to apply the technology in a manner that's both intelligent and intuitive so that it manages information and knowledge to the best approach of the user's needs.
Experience
Employment
Onethirdlab Design
2001-Present - Founder and Creative Director
2001-Present - Founder and Creative Director
Teleplus World
2005-2006 - Technology Manager
- Built real-estate project plan to implement a 25 seats call center in Montreal, Canada
- Built operational project plan to implement a 25 seats call center in Montreal, Canada
- Analyzed various financial KPIs to ensure the best return on investissment for the call centers
- Closed numerous agreements with vendors and suppliers
- Managed the project to implement a new payment processing solution that helpded save $500,000 annually
- Lead the implementation of an open source CRM solution ( SugarCRM) and CMS solution (Content Management System)
- Followed the ISO 9000 quality standards (QMS) in the re-engineering of the customer service processes
2005-2006 - Technology Manager
- Built real-estate project plan to implement a 25 seats call center in Montreal, Canada
- Built operational project plan to implement a 25 seats call center in Montreal, Canada
- Analyzed various financial KPIs to ensure the best return on investissment for the call centers
- Closed numerous agreements with vendors and suppliers
- Managed the project to implement a new payment processing solution that helpded save $500,000 annually
- Lead the implementation of an open source CRM solution ( SugarCRM) and CMS solution (Content Management System)
- Followed the ISO 9000 quality standards (QMS) in the re-engineering of the customer service processes
TELUS Corporation
2003-2005 - Senior Operations Manager
- Successfully coordinated a MRQ financial audit for the 2003 fiscal year
- Managed a project team that developed a reporting application that provides key statistical information through a Web interface (PHP, MySQL, Oracle)
- Managed the implementation of all lines of services at the Montreal center (ADSL, dialup, web hosting, internet security)
- Successfully managed the re-engineering of the financial reporting structure and mechanism (SAP)
- Selected by the leadership team to streamline and optimize the payroll processes (SAP & Blue Pumpkin)
- Selected by the leadership team to streamline and optimize the quality control processes (Witness)
- Selected by the leadership team to streamline and optimize the account payables processes (SAP)
- Lead the development of the project management standardized processes (PMO)
- Lead several projects of call center technology implementation (Witness, Symposium, Genesys, CTI)
- Spearheaded the project that lead to the creation of the business unit Balanced Scorecard for 2004 and 2005
2003-2005 - Senior Operations Manager
- Successfully coordinated a MRQ financial audit for the 2003 fiscal year
- Managed a project team that developed a reporting application that provides key statistical information through a Web interface (PHP, MySQL, Oracle)
- Managed the implementation of all lines of services at the Montreal center (ADSL, dialup, web hosting, internet security)
- Successfully managed the re-engineering of the financial reporting structure and mechanism (SAP)
- Selected by the leadership team to streamline and optimize the payroll processes (SAP & Blue Pumpkin)
- Selected by the leadership team to streamline and optimize the quality control processes (Witness)
- Selected by the leadership team to streamline and optimize the account payables processes (SAP)
- Lead the development of the project management standardized processes (PMO)
- Lead several projects of call center technology implementation (Witness, Symposium, Genesys, CTI)
- Spearheaded the project that lead to the creation of the business unit Balanced Scorecard for 2004 and 2005
Bell Canada
2001-2003 - Technical Accuracy Team Lead
- Successfully coordinated a project of creating a quality monitoring team that provided technical feedback to the frontline coaches via a Web interface (ColdFusion, Oracle). The quality monitoring team was also responsible in overseeing the improvement of processes and workflows.
- Contributed to the overall improvement of the call center in terms of efficiency and quality through key performance indicators analysis and process change management
- Designed and developed a new Web interface that helped streamline the troubleshooting techniques for the Montreal center (HTML, Flash, JavaScript, Visio)
- Lead a weekly meeting with Bell Sympatico key players for the optimization of the procedures at the call centers
2001-2003 - Technical Accuracy Team Lead
- Successfully coordinated a project of creating a quality monitoring team that provided technical feedback to the frontline coaches via a Web interface (ColdFusion, Oracle). The quality monitoring team was also responsible in overseeing the improvement of processes and workflows.
- Contributed to the overall improvement of the call center in terms of efficiency and quality through key performance indicators analysis and process change management
- Designed and developed a new Web interface that helped streamline the troubleshooting techniques for the Montreal center (HTML, Flash, JavaScript, Visio)
- Lead a weekly meeting with Bell Sympatico key players for the optimization of the procedures at the call centers
About Me
Profile Type: Individual
Year Founded: 2001
Number of Employees: 1
OneThirdLab is a small web design studio that builds simple, clean, usable web sites, combining creative design and web standards to deliver beautiful results that leave an impact on the user.
We like to apply the technology in a manner that's both intelligent and intuitive so that it manages information and knowledge to the best approach of the user's needs.
We like to apply the technology in a manner that's both intelligent and intuitive so that it manages information and knowledge to the best approach of the user's needs.
Payment Terms
Since all projects are unique, we prefer to keep an open mind in respect to payment terms.
