Phykon Solutions
BPO/CallCenter/Mail/Chat/BackOffice - JS/AJAX/PHP
Profile for:
Groups
Keywords
Username: Guildinfo
Location: India, Kerala, Trivandrum
Summary
We provide BPO customer support services including call answering, email and ticketing support and live chat services to various domains. We provide technical support services, order taking, order processing and also outbound services (lead generation, verification etc.). We operate 24/7 and can cater to any time-zone.
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We also provide complete solutions for rich internet applications using state-of-the-art AJAX, Javascript and CSS in the front-end and Object Oriented PHP and MySQL in the back-end. We have a dedicated QA team working round the clock on testing software, web applications, WAP and mobile applications. We also provide Mobile development using J2ME and Android.
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We also provide complete solutions for rich internet applications using state-of-the-art AJAX, Javascript and CSS in the front-end and Object Oriented PHP and MySQL in the back-end. We have a dedicated QA team working round the clock on testing software, web applications, WAP and mobile applications. We also provide Mobile development using J2ME and Android.
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Experience
Skills
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Self-rated
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Elance Admission Test
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Call Center Skills
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AJAX
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JavaScript 1.3
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PHP5
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Java
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CSS
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Project Management
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Google Android Programming
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J2ME
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Programming with C++
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Software Testing
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Technical support
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Telephone Etiquette
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WEB / WAP Testing / QA
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Web Design
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About Us
Profile Type: Business
Year Founded: 2002
Number of Employees: 9 or fewer
Phykon Solutions offers quality services through the entire spectrum of IT&ITES. We provide solutions for virtually any industry, from optimizing warehouses to branding your local fish'n'chips shop.
The key services we offer are:
1. Customer Service
2. Technical Support
3. Helpdesk service
4. Backoffice - Order Taking, Order Processing
5. Enquiry service
6. Pre and Post-sale services
7. Telemarketing
8. Collections
9. Market Research/survey
10. Data Verification
11. Lead Generation
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
In our software wing, all projects are developed following the Software Development Life Cycle (SDLC). Our quality assurance (QA) team works hand in hand with the development team to make sure that our clients receive a high quality end product.
Our software skills include:
1. Back End - PHP, MySQL
2. Front End: HTML/CSS, Javascript, AJAX, Applets, PrototypeJS, Mootools
3. Desktop - Java, C++ - Both Windows & Linux
4. Mobile - J2ME, Android
5. Web Design - Photoshop, Dream Weaver, Flash
6. Character Modeling - 3DMax, Maya, Poser
7. QA/Testing - Functional Testing, Link Checking, Load Testing (LoadRunner), W3C Validation. Reporting in XLS & BugZilla
8. CMS - CakePHP, Joomla
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
The key services we offer are:
1. Customer Service
2. Technical Support
3. Helpdesk service
4. Backoffice - Order Taking, Order Processing
5. Enquiry service
6. Pre and Post-sale services
7. Telemarketing
8. Collections
9. Market Research/survey
10. Data Verification
11. Lead Generation
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
In our software wing, all projects are developed following the Software Development Life Cycle (SDLC). Our quality assurance (QA) team works hand in hand with the development team to make sure that our clients receive a high quality end product.
Our software skills include:
1. Back End - PHP, MySQL
2. Front End: HTML/CSS, Javascript, AJAX, Applets, PrototypeJS, Mootools
3. Desktop - Java, C++ - Both Windows & Linux
4. Mobile - J2ME, Android
5. Web Design - Photoshop, Dream Weaver, Flash
6. Character Modeling - 3DMax, Maya, Poser
7. QA/Testing - Functional Testing, Link Checking, Load Testing (LoadRunner), W3C Validation. Reporting in XLS & BugZilla
8. CMS - CakePHP, Joomla
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
Payment Terms
1. We work using elance escrow only
2. For our customer service, technical support and other hourly based BPO services, we prefer weekly payments. But we are flexible and the payment pattern can be negotiated as necessary.
3. For software projects, we except a percentage of the total project fee as advance and the rest on project completion. As in the case of BPO, we are flexible and are ready to negotiate payment terms if required.
2. For our customer service, technical support and other hourly based BPO services, we prefer weekly payments. But we are flexible and the payment pattern can be negotiated as necessary.
3. For software projects, we except a percentage of the total project fee as advance and the rest on project completion. As in the case of BPO, we are flexible and are ready to negotiate payment terms if required.
Detailed Service Description
BPO Operations
We have extended voice based B2B and B2C solutions in a wide variety of industry verticals including:
* Insurance
* Consumer Banking & Retail Finance
* Commercial
* Pharmaceutical Marketing
* Product Sale
Inbound Voice
We provide our inbound voice services with emphasis on Speed of Answer, average Call handling time, providing one call solution and analyze with the effectiveness Vs. Call received matrices. The prominent services in this offering are:
* Customer Service
* Sales
* Helpdesk service
* Order Taking
* Enquiry service
* Pre and Post-sale services
Outbound Voice
We provide quality enhanced outbound voice services with emphasis on the socio-geographical and cultural trends of the target segment. Our executives are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections etc. Outbound voice services is always based on the efficiency analysis of a particular campaign. This service includes:
* Telemarketing
* Collections
* Market Research/survey
* Data Verification
* Lead Generation
Live Chat Support
Our Live Chat Support is aimed at generating additional revenue opportunities and above all reducing the cost of online sales and customer support for e-businesses.Our offering is a comprehensive service that includes CRM implementation, operators recruitment and training, offshore operations, reporting and analytics. Phykon Live Chat application is equipped with advanced Features to create an unsurpassable online experience for your customers. Incorporation of Phykon Live Chat has numerous benefits that help you establish better customer care standards for just a fraction of the cost that you would have paid to run your own call center or even for what our competitors would charge you.
You can use our services for
1. Website Salesman: Turn your website visitors into customers
2. Customer Service: Assist your customers instantly
3. Technical Support: Troubleshoot problems in real time
4. Exit Chat: Reduce shopping cart abandonment
5. Check out attendant: Facilitate check out Process and save the sale
6. Maximize Registrations: Increase registration on your website
7. Customer Retention: Minimize cancellations on your website
8. Lead Generation: Generate leads at a low cost
9. Cross-sell and Up-sell: Maximize the order size
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
Software Development
Our software wing specializes in complete web development (design+front-end+back-end) and desktop based application development. Our team has good experience in the following technologies/concepts:
Rich Front-End Development
1. JavaScript
2. AJAX
3. CSS
4. DHTML
5. XHTML & W3C Validation - I test every web page I build using their validator
6. PrototypeJS - I use this in almost all my projects (unless otherwise specified by customer)
7. Scrip.aculo.us
8. Mootools - If client requires this instead of PrototypeJS
9. PWC Windows
Server Side Development
1. PHP
2. MySQL
3. CRON tasks
4. Mining/Parsing data using CURL/Regex
5. Reading/Writing XLS files in PHP
6. Reading/Writing CSV files in PHP
7. XML/RSS Readers/Generators
8. Imagemagick/GD for generating images/captcha
Java Development
1. Applets - Signed Applets for image upload, graphs, charts or any other functionality.
2. Applications - Tools, utilities or full fledged applications.
Other Skills:
1. FaceBook API interfacing
2. Flickr API interfacing
3. Twitter API interfacing
4. Amazon Alexa WIS web-service consumption
5. ReCaptcha integration
6. JavaScript Browser Compatibility Testing and Fixing
We have extended voice based B2B and B2C solutions in a wide variety of industry verticals including:
* Insurance
* Consumer Banking & Retail Finance
* Commercial
* Pharmaceutical Marketing
* Product Sale
Inbound Voice
We provide our inbound voice services with emphasis on Speed of Answer, average Call handling time, providing one call solution and analyze with the effectiveness Vs. Call received matrices. The prominent services in this offering are:
* Customer Service
* Sales
* Helpdesk service
* Order Taking
* Enquiry service
* Pre and Post-sale services
Outbound Voice
We provide quality enhanced outbound voice services with emphasis on the socio-geographical and cultural trends of the target segment. Our executives are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections etc. Outbound voice services is always based on the efficiency analysis of a particular campaign. This service includes:
* Telemarketing
* Collections
* Market Research/survey
* Data Verification
* Lead Generation
Live Chat Support
Our Live Chat Support is aimed at generating additional revenue opportunities and above all reducing the cost of online sales and customer support for e-businesses.Our offering is a comprehensive service that includes CRM implementation, operators recruitment and training, offshore operations, reporting and analytics. Phykon Live Chat application is equipped with advanced Features to create an unsurpassable online experience for your customers. Incorporation of Phykon Live Chat has numerous benefits that help you establish better customer care standards for just a fraction of the cost that you would have paid to run your own call center or even for what our competitors would charge you.
You can use our services for
1. Website Salesman: Turn your website visitors into customers
2. Customer Service: Assist your customers instantly
3. Technical Support: Troubleshoot problems in real time
4. Exit Chat: Reduce shopping cart abandonment
5. Check out attendant: Facilitate check out Process and save the sale
6. Maximize Registrations: Increase registration on your website
7. Customer Retention: Minimize cancellations on your website
8. Lead Generation: Generate leads at a low cost
9. Cross-sell and Up-sell: Maximize the order size
** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** ** **
Software Development
Our software wing specializes in complete web development (design+front-end+back-end) and desktop based application development. Our team has good experience in the following technologies/concepts:
Rich Front-End Development
1. JavaScript
2. AJAX
3. CSS
4. DHTML
5. XHTML & W3C Validation - I test every web page I build using their validator
6. PrototypeJS - I use this in almost all my projects (unless otherwise specified by customer)
7. Scrip.aculo.us
8. Mootools - If client requires this instead of PrototypeJS
9. PWC Windows
Server Side Development
1. PHP
2. MySQL
3. CRON tasks
4. Mining/Parsing data using CURL/Regex
5. Reading/Writing XLS files in PHP
6. Reading/Writing CSV files in PHP
7. XML/RSS Readers/Generators
8. Imagemagick/GD for generating images/captcha
Java Development
1. Applets - Signed Applets for image upload, graphs, charts or any other functionality.
2. Applications - Tools, utilities or full fledged applications.
Other Skills:
1. FaceBook API interfacing
2. Flickr API interfacing
3. Twitter API interfacing
4. Amazon Alexa WIS web-service consumption
5. ReCaptcha integration
6. JavaScript Browser Compatibility Testing and Fixing
Credentials
References
Philipp Wuermli - Personal Reference
Idealizer, CTO
Idealizer, CTO
David Dean - Personal Reference - 2007
Date Verified: April 04, 2008
Pluggedin, Operations
Ongoing QA of Pluggedin.com
Date Verified: April 04, 2008
Pluggedin, Operations
Ongoing QA of Pluggedin.com
Education
Cochin University of Science and Technology, M.Tech. Computer and Information Science( Master of Technology)
Date Verified: March 25, 2008
1993 - 1994
Date Verified: March 25, 2008
1993 - 1994
