Creative and Professional Virtual Assistant
Virtual Assistant
Profile for:
Keywords
Username: mariekatrina
Location: Philippines
Summary
My goal is to provide excellent customer service and enhance my knowledge and skills.
Experience
Employment
XACT HDS
2006-2009 - Team Leader
1. Directing agents in proper handling of multiple accounts such as online stores, insurance claims, hotel answering service and E- Library billing inquiries.
2. Assisting clients with inquiries regarding our service and products offered.
3. Coordinating my team regarding their break schedules, wrap up limits, maximum call time, long holds and call out procedures such as attendance and any technical issues.
2006-2009 - Team Leader
1. Directing agents in proper handling of multiple accounts such as online stores, insurance claims, hotel answering service and E- Library billing inquiries.
2. Assisting clients with inquiries regarding our service and products offered.
3. Coordinating my team regarding their break schedules, wrap up limits, maximum call time, long holds and call out procedures such as attendance and any technical issues.
Sykes Asia
2005-2006 - Customer Service Representative
1. Answered inbound calls in support of customer needs.
2. Qualified calls for rights to service for technical issues on Macromedia products such as Dreamweaver, Flash, Fireworks, ColdFusion, Flex, Homesite and Breeze
3. Handled product activation calls and registration of their software.
4. Provide clients with information about Macromedia products and pre sales inquiry.
2005-2006 - Customer Service Representative
1. Answered inbound calls in support of customer needs.
2. Qualified calls for rights to service for technical issues on Macromedia products such as Dreamweaver, Flash, Fireworks, ColdFusion, Flex, Homesite and Breeze
3. Handled product activation calls and registration of their software.
4. Provide clients with information about Macromedia products and pre sales inquiry.
Davao Doctors Hospital
2004-2005 - Nurse- Pediatrics/ NICU
1. Assess patients to identify appropriate nursing interventions.
2. Collaborate with members to plan, implement and evaluate patient care in consultation with patients and their families.
3. Administer medications and treatments as prescribed by a physician and according to establish policies and protocols.
4. Monitor, assess, address, document and report symptoms and changes in patients' conditions
5. Implement discharge planning process on admission of patients.
6. Provide teachings and counsel parents on health-related issues in collaboration with other health care providers.
2004-2005 - Nurse- Pediatrics/ NICU
1. Assess patients to identify appropriate nursing interventions.
2. Collaborate with members to plan, implement and evaluate patient care in consultation with patients and their families.
3. Administer medications and treatments as prescribed by a physician and according to establish policies and protocols.
4. Monitor, assess, address, document and report symptoms and changes in patients' conditions
5. Implement discharge planning process on admission of patients.
6. Provide teachings and counsel parents on health-related issues in collaboration with other health care providers.
About Me
Profile Type: Individual
Year Founded: 2009
Number of Employees: 1
virtual assistant
Payment Terms
Preferred PayPal Payment (negotiable)
Detailed Service Description
Basic VA Task
- Online searches
- Online purchase
- Appointment generation
- Message taking
Administrative
- Appointment Control
- Budgeting
- Schedule and Calendar Management
- Time Management
- Personalized Travel Agent
Academic
- Power Point Presentation
- Manuscript Preparation, Proofreading, Editing
- Online Research for Specified Topics
- Online searches
- Online purchase
- Appointment generation
- Message taking
Administrative
- Appointment Control
- Budgeting
- Schedule and Calendar Management
- Time Management
- Personalized Travel Agent
Academic
- Power Point Presentation
- Manuscript Preparation, Proofreading, Editing
- Online Research for Specified Topics
Credentials
Certifications
Philippine Professional Regulation Commission, Board of Nursing
Awarded: 2005
Awarded: 2005
British Council, International English Language Testing System
Awarded: 2008
Awarded: 2008
References
Dr. Zain Khalpey - Personal Reference
Harvard Medical School, Clinical Fellow in General & Cardiac Surgery
- virtual physician assistant
Harvard Medical School, Clinical Fellow in General & Cardiac Surgery
- virtual physician assistant
Roel Hizon - Personal Reference
Sykes Asia, Nuance Technical Support Representative
Sykes Asia, Nuance Technical Support Representative
Ellen Stevens - Personal Reference - 2006
Xact Telesolutions, Manager
Direct Supervisor
Xact Telesolutions, Manager
Direct Supervisor
Licenses
Professional Regulation Commission, Board of Nursing
Awarded: 2004
Awarded: 2004
British Council, International English Language Testing System
Awarded: 2008
Awarded: 2008
Education
Davao Doctors College, Bachelor of Science in Nursing
2000 - 2004
2000 - 2004
