Keywords
Username: jamiseichenauer
Minimum Hourly Rate: $15/hr
Location: United States, Powell
Summary
A+, MCP and MCSA Certified System Administrator. Experienced in malware removal and computer security and forensics. Solid foundation in computer imaging, asset management, and deployment, as well as typical day to day help desk duties.
Experience
Employment
Sophos
2008-2009 - Technical Support Engineer
- Provide technical support and deployment assistance to enterprise customers regarding Sophos Anti-Virus, Firewall, and Network Access Control products.
- Assist customers with containing virus outbreaks and perform post-mortem analysis on new, 0-day malware threats. Repeatedly saved renewals valued at $80k or above.
- Use and create knowledge base articles and internal documentation based on new product information, support incidents, and common or critical issues.
2008-2009 - Technical Support Engineer
- Provide technical support and deployment assistance to enterprise customers regarding Sophos Anti-Virus, Firewall, and Network Access Control products.
- Assist customers with containing virus outbreaks and perform post-mortem analysis on new, 0-day malware threats. Repeatedly saved renewals valued at $80k or above.
- Use and create knowledge base articles and internal documentation based on new product information, support incidents, and common or critical issues.
City of Grove City
2008-2008 - IS Consultant
- Plan and deploy migration strategy for Microsoft Windows Server 2008 Hyper-V and Systems Center Virtual Machine Manager 2008.
- Assist with asset decommission, account management and software installation.
2008-2008 - IS Consultant
- Plan and deploy migration strategy for Microsoft Windows Server 2008 Hyper-V and Systems Center Virtual Machine Manager 2008.
- Assist with asset decommission, account management and software installation.
The Dot Net Factory
2007-2008 - Product and Support Engineer
- All of the previous duties of a Support Analyst in addition to working as a member of project teams for EmpowerID V4 deployments.
- Develop and maintain EmpowerID V4 connectors and activities for use in planning and deploying custom workflows for corporate clients.
2007-2008 - Product and Support Engineer
- All of the previous duties of a Support Analyst in addition to working as a member of project teams for EmpowerID V4 deployments.
- Develop and maintain EmpowerID V4 connectors and activities for use in planning and deploying custom workflows for corporate clients.
The Dot Net Factory
2006-2007 - Support Analyst
- Primary point of contact for deployment and troubleshooting of the EmpowerID Suite of IIS ASP.NET 2.0 applications, including Active Directory user management and self-service password recovery.
- Primary point of contact for integrating and customizing the EmpowerID Suite for corporate Outlook Web Access and SharePoint sites.
- Designed and developed a Microsoft Virtual Server 2005 R2 quality assurance environment to test EmpowerID Suite release candidates.
- Designed and deployed a production Active Directory domain including member servers for Exchange 2007, WSUS and SQL Server 2005.
- Created product documentation for IT administrative personnel and end-users.
- Provided customer service and support for licensing issues.
- Created a public knowledge base of troubleshooting articles and user manuals.
2006-2007 - Support Analyst
- Primary point of contact for deployment and troubleshooting of the EmpowerID Suite of IIS ASP.NET 2.0 applications, including Active Directory user management and self-service password recovery.
- Primary point of contact for integrating and customizing the EmpowerID Suite for corporate Outlook Web Access and SharePoint sites.
- Designed and developed a Microsoft Virtual Server 2005 R2 quality assurance environment to test EmpowerID Suite release candidates.
- Designed and deployed a production Active Directory domain including member servers for Exchange 2007, WSUS and SQL Server 2005.
- Created product documentation for IT administrative personnel and end-users.
- Provided customer service and support for licensing issues.
- Created a public knowledge base of troubleshooting articles and user manuals.
America Online
2005-2006 - Desktop Support Technician
- Handled asset deployment, imaging, data migration and configuration of corporate employee desktops and laptops.
- Set up mapped drives and network logins via Active Directory.
- Designed and developed desktop images and network infrastructure for the Quality Assurance / Quality Engineering testing labs.
- Handled local and remote Remedy ticket queues by utilizing Terminal Services, DameWare, wireless VPN’s and Active Directory.
2005-2006 - Desktop Support Technician
- Handled asset deployment, imaging, data migration and configuration of corporate employee desktops and laptops.
- Set up mapped drives and network logins via Active Directory.
- Designed and developed desktop images and network infrastructure for the Quality Assurance / Quality Engineering testing labs.
- Handled local and remote Remedy ticket queues by utilizing Terminal Services, DameWare, wireless VPN’s and Active Directory.
HSE Associates
2005-2005 - System Administrator
- Ensured effective and secure wireless networking, application configuration and operating system installation for all on-site corporate desktops.
- Planned, tested and deployed desktop migration to Windows Vista using USMT 3.0 and the Application Compatibility Toolkit.
- Configured and maintained local workgroup print servers and NAS.
- Serve as the point of contact for continued remote administration.
2005-2005 - System Administrator
- Ensured effective and secure wireless networking, application configuration and operating system installation for all on-site corporate desktops.
- Planned, tested and deployed desktop migration to Windows Vista using USMT 3.0 and the Application Compatibility Toolkit.
- Configured and maintained local workgroup print servers and NAS.
- Serve as the point of contact for continued remote administration.
Teleperformance
2004-2005 - AppleCare Tech Support Agent
- First point of contact for support incidents involving Apple hardware and software for the iMac, PowerMac, iBook and PowerBook series.
2004-2005 - AppleCare Tech Support Agent
- First point of contact for support incidents involving Apple hardware and software for the iMac, PowerMac, iBook and PowerBook series.
Teleperformance
2004-2004 - Verizon Online CSR Agent
- First point of contact for support incidents involving Verizon Online DSL hardware setup, DHCP / PPPoE connectivity issues, router configuration, and escalation for no sync / no route problems.
2004-2004 - Verizon Online CSR Agent
- First point of contact for support incidents involving Verizon Online DSL hardware setup, DHCP / PPPoE connectivity issues, router configuration, and escalation for no sync / no route problems.
About Me
Profile Type: Individual
Number of Employees: 1
I have worked for Sophos, America Online, The Dot Net Factory, Verizon, and governmental contacts (City of Grove City) in the past. I am now looking for contractual work to broaden my experience.
Payment Terms
Payment is expected within one or two business week(s) of the completion of work.
Detailed Service Description
All malware removal requests will be performed same business day.
Credentials
Certifications
Microsoft, Microsoft Certified System Administrator 2003 + Messaging
Awarded: 2007
Awarded: 2007
Microsoft, Microsoft Certified Professional
Awarded: 2006
Awarded: 2006
CompTIA, A+ Hardware and Core Operating Systems
Awarded: 2005
Awarded: 2005
References
Jason Engler - Personal Reference - 2008
Sophos, IT Engineer
614.975.0916
Sophos, IT Engineer
614.975.0916
Matthew Prytuluk - Personal Reference - 2008
Sophos, Technical Support Account Manager
604.484.4347
Sophos, Technical Support Account Manager
604.484.4347
Roger Clark - Personal Reference - 2007
The Dot Net Factory, Software Architect
606.922.7207
The Dot Net Factory, Software Architect
606.922.7207
Patrick Parker - Personal Reference - 2006
The Dot Net Factory, President
614.306.4369
The Dot Net Factory, President
614.306.4369
Stanley Eichenauer - Personal Reference - 2005
HSE Associates, Principal
937.890.5100
HSE Associates, Principal
937.890.5100
