How does a service provider refund their buyer?

If you are a service provider, and you were paid by your buyer using the Elance Payment System, and would like to refund payment to your buyer, click on the 'Contact Us' link above and send an email form to Customer Service. Specify the dollar amount your want to refund (you must have that in your Elance Account's available balance), the project name, your username, and your buyer's username for our Billing and Payment group to transfer funds from your Elance Account.

If you do not have enough funds in your available balance to refund your buyer, you must deposit funds into your Elance account via check or ACH (if you are in the U.S.) or via wire transfer (if you are outside of the U.S.).  Service provider's cannot use their credit cards to refund their buyers.

If you are a buyer, you must negotiate your refund request directly with your service provider on the private message board (PMB).  Once you have released a payment to your provider, funds are owned by the service provider.