How can I avoid disputes with other members while working through Elance?

Recognizing that disputes may arise due to miscommunication and can often be resolved between the parties, Elance recommends the following steps to avoid disputes:

    * Maintain open lines of communication. Be clear about your expectations and check in frequently with the other party. Frequent updates are a key to avoiding any misconceptions.
    * Discuss project expectations, payment terms and work schedule BEFORE the project begins or payment is made. Make sure to explicitly state all assumptions for project requirements, such as delivery schedule, revisions, support and payment schedule.  Utilize the Business Terms feature to add all milestones and payment schedules.
    * Ask for full contact information of the other party once a bid has been selected.
    * Get the agreement in a written document, attach it onto the Private Message Board (PMB). Elance offers a sample contract.
    * Document any changes to scope, timing or payment in writing, either through a contract addendum and utilize the Business Terms and Change Order feature to add all milestones and payment schedules.
    * Send/receive payment in installments, as key milestones are met. Have both parties sign-off on the milestones via the PMB so that a record is maintained.