When are the start and end dates of my billing cycle?

The billing cycle is the period in which your membership plan is paid and active.  The billing cycle starts from 12:00 AM ET of the date of the paid membership thru 11:59 PM ET of the following month’s date (e.g Jan 20 at 12:00 AM ET – Feb 19 at 11:59 PM ET) and not from the monthly calendar dates (e.g. Jan 1 – Jan 31). 

Membership plans are automatically renewed and charged to the designated default payment method.  Memberships must be cancelled or downgraded at least 6 hours before the start of next billing cycle to avoid being automatically charged for the the next membership period.  Once the membership is renewed at 12:00 AM ET, the new monthly allotment of Connects is available for use to bid. 

If the monthy membership fee is not paid, the provider's account will be automatically downgraded to one of the "Basic" plans.   If the provider has a Prepaid Subscription Balance to cover the monthly fee, the system will be automatically deduct the fee from it.