What if the awarded project ends up costing more or less than the original bid amount or is cancelled?

After a buyer has awarded a project, and the service provider accepts it, the scope or cost of the project might later change.  The service provider should then have the bid amount and associated project fee adjusted by Elance's Billing & Payment team.  The service provider will need to fill out the 'Request Fee Adjustment' form by following these steps:

1. Login to the My Elance Main Menu.

If you are not logged in, enter your Elance username and password.

2. Click on the 'Provider Activity' link in the left menu column

3. Click 'Accepted Projects' and find the 'Request Fee Adjustment' link located below Next Steps.  If the project was completely cancelled, enter 0 as the 'New Bid Amount.'

Our Elance Billing & Payment team will confirm with the buyer, adjust the awarded bid price online as well as the project fee Elance charged the service provider.  (Please allow up to 7 business days for your request to be processed)

If the service provider does not adjust the bid within 45 days from when they accepted the project award, the service provider will be billed a project fee for any difference between the bid amount and the total of lesser invoiced amounts.

NOTE: If the service provider accepts and then cancels a project later due to their own constraints, the project fee will not be reversed.  Always upload contract terms and conditions, as well as detailed Statement of Work (SOW) document files to the Private Message Board (PMB).  Service providers should not click on the 'accept project' link if they cannot agree to contract terms with their buyer.