Teams
Frequently Asked Questions
Membership & Fees
Roles
Other Questions
Membership & Fees
Q: Does the Teams feature include Connects?
A: No, Connects are not included with the Teams functionality. The number of Connects per provider membership depends on the membership plan purchased and the number of additional Connects purchased.
Q: Does the $10 monthly fee for Teams apply to the provider membership as a whole or is it charged per team member?
A: The $10 monthly fee buys the Teams functionality for the provider membership account. There is no per team member fee.
Q: Which categories can team members submit proposals in?
A: Membership is at the Owner account level, and team members can only submit proposals in categories in which the Owner account has memberships.
Roles
Q: Can the Manager role see financial account history of the provider membership?
A: No, the Manager role cannot see the financial account history. Below is a list of other available functions by role type.
Q: What information about Administrators and Managers is publicly available?
A: Only the first name and first initial of the last name is publicly available.
Q: What is the Consultant role?
A: The consultant role is targeted to companies working on Elance who have multiple employees working with clients and delivering work, and is typically the individual who delivers work for a client. They may interact with the client directly or work with a project manager to service the client.
Q: What can a Consultant do?
A: A consultant can file and view status reports, view any project workroom, such as file sharing and PMBs, for all projects they are assigned to.
Q: Who creates the Consultant role and assigns jobs to a Consultant?
A: The account Owner, Administrator and Manager can create consultant roles and assign consultants to projects.
Q: How many consultants can be assigned to any one job?
A: Providers with Small Business accounts are limited to a maximum of five consultants and Large Business members can have an unlimited number of consultants assigned to a job.
Other Questions
Q: How does feedback work with the Teams functionality?
A: Employers will leave feedback for the entire company, not individual team members.
Q: Before a project is awarded, what does the employer see on submitted proposals?
A: Before a project is awarded, the employer only sees the company name.
Q: After a project is awarded, what does the employer see?
A: The only change to how employers interact with providers who have Teams is in the Project Workroom – employees will see the userid, first name and first initial of the last name of the team member who receives PMB notifications for the project.
Employers see that the proposal was submitted by the company name, not the individual team member submitting the proposal. It is also worth noting that the team member who submitted the proposal on the job will receive chat messages and private messages (PMB) from the employer.
In a future release, we are planning to introduce functionality where team member information is accessible through the main provider profile page.
