Text theme organizer Artificial Intelligence
We have a website where customers submit feedback and comments into a multiline textbox. The information gets sent to our database (MS-SQL2008) where we can access the comments and respond if needed.
The problem is, with so many responses, it is difficult to detect "common themes" in what people are saying. So, we want to put a function in our website (ASP.NET 3.5 C#) that organizes our responses. This would involve detecting common themes, and listing them in some way in descending order of popularity. This might be done using a tree view for example. There are a couple of other functions this requires, but these will be discussed with you in the initial contact.
Because this function needs to detect themes in written language, likely it needs some Artificial intelligence. Some sort of Boolean logic. I know there are existing code libraries already out there that can probably do this, and that might also be an option.