Customer Service Rep for Revolutionary Online Art Information Service
MutualArt.com is a revolutionary online art information service launched in 2008.
MutualArt.com includes the world's largest online archive of over 150,000 art related articles from over 250 quality magazines, newspapers and journals.
MutualArt.com provides a conduit for galleries, museums, auction houses, art fairs and publishers to reach their target audiences over a single, global platform.
We are looking for a customer service representative to handle daily incoming emails and phone calls for an art information website as well as other required support projects from time to time. This is an hourly full time position that requires availability Sunday through Thursday between the hours of 9am to 5pm EST. The individual will need to address new and ongoing inquiries (clear their daily queue), while simultaneously answering incoming phone calls. The ideal candidate will help create email templates/solutions for various repetitive inquiries and help to improve the overall customer service systems in place. We will train the right candidate to use our back-end systems, but require someone that already has previous experience using SalesForce and answering support phone calls and emails for customer service issues in English.
- Excellent English skills (written and verbal)
- Reliable Availability Sunday-Thursday 9am to 5pm EST
- Previous experience using SalesForce
- Reliable PC (Windows XP and above) and RELIABLE high speed internet access
- Detail and speed oriented
- Creative with the ability to troubleshoot and problem solve
$2 - $3 per hour
salesforce.com, customer-service, fluent English, phone-support, email-support, writing