English Customer Service Representative by Phone, Long Term, 4hrs/day (US)
Note that this position requires you to be a English native speaker from US, UK, Canada or Australia.
We are looking for Customer Service Representatives for our websites:
This is a position working from home, 5 days a week, 4 hours a day. I am posting a one month job which we will use as trial period; our intention after the trial month is to offer a fixed position, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job.
You will call customers who fail to reply to our customer service emails. You will be using a paid Skype account to call, with an add-in app to record the conversations, to be sent to us for quality control. At the end of each day you will have to fill in a daily report on Excel.
We will have detailed training sessions to instruct you how to deal with different requests and how to get information from different systems, and you will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work.
For the first two weeks we require you to be online on Skype 2 hours a day for training, 9-11AM China time if you live in the US, if you live elsewhere we will organize a suitable training time with you. There are 10 vacancies so we need to group training sessions together, we hope you can be a bit flexible in order to facilitate this. After the first two weeks, we still need you to be online 2 for hours once a week for a weekly meeting.
For this work we will pay 712 US$ per month, that's 650 US$ per month net for you after Elance fees. Payments for the month will be released around the 15th of the next month, so for example for your work in June, you will receive your salary on the 15th of July (it could be one or two days late if the 15th falls on a weekend).
Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position.
Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. Also, with your proposal please attach the test that I am posting with the job, as well as your CV. Finally, please let us know your Skype ID and e-mail address so that our HR department can contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate.
Good luck for your application!