I am currently an at home mom with young kids. My last job was QCA for a recruitment company. I have data entry skills and great customer service skills. Due to having young kids I am not able to have a professional conversation on the phone. I also assisted in accounts payable, receivable as well as payroll. I have over 10 years experience in the general office and able to work on almost any task at hand.
I am truly a Jill of all trades. I have over six years of experience working from home and office environment in roles such as; administrative assistant, data entry, project management, customer service, and various other duties. I am proficient using Microsoft Office in it's entirety. I have experience in online marketing, blog creation, and much more. Whatever you need, it's within my ability , I do it to my best, if it's something I'm not familiar with, I will teach myself! I work hard and am very dependable.
I am looking for part time job. I have 6 years experience as Credit and Debt Collection Supervisor and Customer Service Professional for over six (6) years. I can guarantee that I will offer efficiency and quality service. My responsibilities included end to end service to our customers complaint, and other concerns about their account. I may say that I am fluent both verbal and written. Experience has taught me how to build strong relationships with all departments at an organization. I have the ability to work with different characteristics of people
My goal is to excel in all endeavors and to contribute to the fullest of my abilities and skills in gaining client's trusts. I am hardworking and always on time, reliable, deadline conscious and very committed to the quality of projects that I embrace. I love to work from home. A fast learner who is able to follow instructions with great attention to detail with less supervision required. I am a fast learner, good listener, with solid work ethics. I enjoy a fast-paced environment, customer - oriented, a team player, and compassionate towards others especially to the clients. My communication skills are excellent especially with my command on the English language. I am driven to give the best of what I can give to any task at hand, significantly utilize my skills in order to provide fast and cost efficient service. I can work with shifting schedules and can handle work under pressure.
I'm a 29 year old student. I spent five years in the military and now go to school full time. I have a strong background in communications and IT work, and have a strong work ethic.
I have over 10 years of experience in BPO/ITES/BPM/Telecom/IT/Insurance sectors. I am currently working as a senior claims analyst for a leading UK based insurance company and also work as a freelance content writer on iwriter.com I am looking forward take up freelance jobs seriously since I am finding it hard to travel to work and love to work from ease of my home.
My name is Pamela Wilkinson. I am a highly motivated Executive or Area Administrator and am always ready for a challenge. I have extensive experience in Administration and I am actively seeking a position that fits my skills and experiences. Please review my resume to see further details of my experience. I will bring to your company a broad range of skills, including: Â 20+ years with customer service and sales Â 16+ years with Administration and Accounting Â 16+ years with computers and all programs Â 16+ years in bookkeeping and data processing Â 5+ years with personal banking as a teller I welcome the opportunity to further discuss the position. If you have questions or would like to schedule an interview, please contact me by phone at 760 902-2819 or by e-mail at email@example.com I have enclosed my resume and the application for your review, and I look forward to hearing from you.
A dynamic professional with over 10 years of experience in Service Delivery, Operations, Technical Helpdesk/Service Desk, Project Management and Customer Care. Extensive experience in operations, client relationship and service delivery model with a passion for quality and customer satisfaction. Endowed with superior Relationship Management skills which have been fruitfully utilised while interacting with esteemed clients around the globe. Managed multiple end to end projects and clients simultaneously. Rich experience in managing teams and coordinating with multiple departments on very large and complex projects. Managed recruitment for various customer services, sales and technical helpdesk processes for various levels including Team Leaders and Managers. Experienced in managing medium to large projects of 100+ people including off shore staff. Strong communication & interpersonal skills with proven abilities in Team Management.
Thank you for stopping by on my profile! I'm one of the Top 5% successful freelancers in Odesk with credible work history and professionalism towards work. I make sure to deliver quality services with respect for strict deadlines and high expectations. I am equipped with a dedicated home office complete with a computer, copier/scanner/fax, and color printer. I also became a Customer Service Representative for 2 years here in the Philippines dealing with large companies around the world and has advanced knowledge on Internet, CRM and Microsoft office tools. Expertise: Basic Admin Skills Data Entry E-Commerce Advance Web Research Wordpress Lead Generation Rest assured, I can take care of all of your needs in the areas of email support, email marketing, website sales and order processing.
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right right service professional to represent you when assisting your valued customers. My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence and training them accordingly to improving their people skills.
Have 12 years experience along with marketing and sales. I am efficient, accurate and honest. Skills - Excel - Power Point - Microsoft Word - Publisher - Outlook - Mail Merge - Data Entry - 10 key proficient - Customer service experience - Strong analytical and organizational skills.
Dorcas' Helping Hands is that Premier Virtual Business Solution that you've been looking for. Let us help relieve the day to day pressures of getting projects done on time. Owner-Operator Adrienne Brown has over 25 years of administrative experience to but your mind at ease and free you up to do things you enjoy.
Exposure to service industry for 6 years has enlightened me with the opportunity to learn and competently thrive to excel.
I am a hardworker. I have customer service experience and skills, advertising skills, and I can type fast. I know the computer well, data entry, microsoft. I am a stay at home Mom who is available 24-7. I'm a dedicated worker. My skills vary from, typing, computer, advertising, phone etiquette, clerical, administration, and writing.
I have over 30 years of experience in customer service, data entry and research.
Excellent customer service, type 30 wpm, 10 key by touch, multi-phone line operator, call center environment, PC literate, Internet, Microsoft Office proficient (Word, Excel and Outlook), general office duties, multitask abilities, creative, time management and organizational skills, team player, leadership skills, strong oral and written communications skills, and CPR/First Aid certified.
Self motivated in office skills such as organizing, fillings, processing etc. Can do Multi-task works. Diverse experience servicing in computer, communications and printing fields. Reliable, hard working, and dedicated team player who works well under pressure and with minimum supervision. Customer oriented and problem solver with an ability to adapt to new situations.
Administrative professional with strong attention to detail. I have 7+ years of experience performing administrative, transcription, human resources, accounting, customer service, data entry and payroll duties. Excellent spelling, grammar and proofreading skills.
I am a graduate of University of Santo Tomas with a degree in Bachelor of Science in Accountancy. I have more than 5 years of work experience, I've been working since January 2008 and have been with 2 companies that provides excellent service and promotes topnotch performance. I have work with companies that serves UK and US based customer.I have outstanding communication skills, interpersonal skills, friendly and professional demeanor, the ability to multi - task and complete assignments on time, I am hardworking and can work under pressure and with minimal supervision. I am keen to details, capable of managing others with superior organizational skills. I am highly knowledgeable with both hardware and software, an advance knowledge in MS office and I am a fast learner.
17 years of experience in customer service and administration.
Hi my name is Vanessa Bryan. I am a very hardworking and reliable individual who enjoys working in the Customer Service field.
Hi, I am Tanner Millican, and I hope to provide you online administrative support. With over a year of working in a large scale mortgage office, I have experience with a wide range of duties. I am very comfortable with typing and the Microsoft Office Suite of programs. I have also worked for a bank and a tax office. I have experience verifying paper work, checking documents for regulations, typing, transcribing, and customer service in person and over the phone. I hope that my skills can help your business!
Customer Service experience, translation, medical billing and coding.Experience of more than 5 years and in-depth knowledge of medical insurance claims procedures and documents. And also throughout knowledge of medical billing procedures, insurance claims etc. with the exceptionally good communication skills both verbally and written. Detail oriented quality focused professional trained in medical administrative support. Successful track record of handling complicated assignments and administrative/clerical requests. Highly experienced in posting deposits / payments and reconciling accounts with a high degree of accuracy. Offer solid foundation in software applications, database management, and data entry. Proven ability to readily master new technology. Dedicated to maintaining strict patient confidentiality.
Over the last 3 year. I have been working with call center and software house and there head offices are in UK, USA, Canada & AUS. I had a very good command on English language and some accent also, I joined Odesk looking forward to amused you from my skills. My services: Customer Services support inbound/outbound B2B marketing Selling B2B/B2C Queries handling Help desk support Personal assistant
I have extensive customer service, administration, and managerial experience.
Over the past 5 years, I had my experienced as Customer Service Representative, Sales Representative and as a Collector. I was able to handle accounts in Metro PCS where we deal with any mobile queries, may it be a sale, phone bills and troubleshooting. I was also able to worked with Capital One (1st Party Collections ) and Portfolio Recovery Associates (3rd Party Collections) as a Collector where we managed to collect credit card bills, utility bills, etc., as well as to process customers payments using their debit card or checking account. Then, I was able to worked as Sales Representative holding Medical Accounts where we sell diabetic products. With all of these, I believe that I have the capacity to handle any type of accounts.
I have a Bachelor of Commerce degree with a specialization in Marketing. I have work experience in different organizations making me knowledgeable and quick to pick up new skills. I pay attention to detail and have great customer service skills.
A human resources professional, expert in occupational safety and health, an excellent communicator,a persistent and consistent individual who is committed to continuous improvement and continuous learning. Experience in customer service where conflict resolution and team co-operation is important in order to achieve organizational and personal goals.
I assist 30-50 customers per day with my current job as eFulfilment Specialist in the Offshore Customer Service Department of an Australian based IT company. This job includes: 1. Email Response handling 2. Order processing (placement, payment, provisioning, completing) 3. Phone Support 4. Data entry 5. Reporting All these daily tasks require knowledge in Microsoft Excel/Word, Internet research, and attention to details which I all possess. I coordinate with clients, sending reports and attending regular team meetings which has always been the usual set up ever since I started working in the Call Center Industry.
An experienced Administrative Assistant/Accounting Representative with background experience in the areas of Customer Service and Hospitality who possesses exceptional organizational skills, strong attention to detail, effective oral and written communication skills, proficiency using search engines(internet), and cash handling skills. - Reliable and dependable - Honest and trustworthy - Detail oriented and organized - Positive and helpful attitude - Willing to help and patient with people
I believe in great customer service, treating people the way I would want to be treated. It is also true in work ethics. I do my best to achieve desired results in a timely manner. I have had experience in general office works, data entry and translating. It will be an honor to be working with your company!
I have a variety of relevant skills as a personal assistant and have three years of experience in a similar role. I am able to use shorthand to take notes and dictation, take care of scheduling and daily time management needs, handle financial matters, run errands and make travel arrangements including airline and hotel reservations for business trips. I am extremely organized, efficient and I am able to respond well to direction. As a personal assistant, I am loyal to my employer. I utilize discretion and maintain confidentiality. I am very professional in appearance and demeanor.
I am proficient in Microsoft Office, Windows, email, data entry, virtual assisting, organizing, typing, researching
I have over 20 years experience working as an Administrative/Executive Assistant. I am experience in the following: Microsoft Office programs (Word, Excel & PowerPoint), Bookkeeper (Accounts Payable, Accounts Receivable), Data Entry, Researcher, Customer Service, and more.
I have over 10 years of customer service experience. I've worked in quality assurance, Customer sevice via phone and in person.
I am a graduate of Bachelor of Science in Computer science at Caraga State University, Butuan City Philippines. On my schooling I was focused on Programming on different languages. Before graduating I had my On Job Training in a government agency and was tasked to do data entry, from the hard copies of land titles to their newly developed system. Now I am currently employed to Philcopy corporation as a customer service representative, tasked on checking email, answering service calls(client complaints), account receivable collections, petty cash custodian, warehouse custodian, in charge to do sales invoice and other documentations. Hence, I am well oriented on data processing & with computer knowledge.
I have been in the customer service field for 10 years. Mostly for the Airline industry. I have gained knowledge in using Adobe and Microsoft excel through my years of working. I am seeking opportunities to be able to build my learning capacity in order for me to excel and broaden the abilities that I am capable of.
Over the last years of experience, I can say that i became what it is to be a great telemarketer and a leader. I have acquired skills through dialing different campaigns and handling a team. I can do both inbound and outbound accounts. I would like to work in a company where my skills can be utilized.
Hi there! My name is Maureen and I am a creative, detail-oriented people person based out of Los Angeles. My strengths are in both working in person with teaching, lectures, orientations and training, as well as online assistance and management in social media, community management, copywriting, and customer support. My varied background includes theatre, autism advocacy, study abroad programs, international students and student housing, singing, marketing, group and project management, sales, public speaking, client services, and much more! Overall, I love helping great businesses to be successful. I look forward to helping you streamline your systems and reach your goals!
For 6 years I have worked closely and have grown with a computer repair business. Through the years I have learned how to complete many tasks and assignments in a timely and efficient manner. I have a great amount of experience in computer input skills, organization, and customer service. There isn't a task to big or too small that I can not handle. I am looking to grow with a company and gain more experience to add to my resume.
Office assistant and Customer Service Supervisor with excellent people skills and experience. Able to work cooperatively and problem-solve in a high-stress setting both at physical locations and telecommuting. Capable of multitasking and taking on a variety of work assignments. Successful experience in multiple settings and administrative procedures and practices; including training, data management, mass mailing, accounting, and information technologies. Experienced with Windows (2000, XP, Vista, Windows 7) and with Mac OS, and multiple software packages, including Microsoft Office, Adobe, Hootsuite, Quickbooks, and time management programs like Zendesk and Autotask.
I've started working at the age of 13 at f & b outlets as cashier.(customer service) Then slowly I started working as admin & accounts assistant which is handling administrative work as well as calculating taxes returns . Soon I began working as administrative assistant doing mostly data entry as well as receptionist job.And subsequently I become a personal assistant to my lady boss in a dance school..Overseeing all her personal & corporate accounts. Data entry as well as Accounts book keeping before handling to an auditor every year. I have a total of 5 years administrative experience. Currently I am a stay at home mum and usually have free time during morning hours(Singapore time)..
I have many years of experience in customer service. I am a quick learner and hard worker.
I have been in the customer service industry for more than 10 years now. I pride myself on my reputation for following through and meeting deadline. I'm very keen to details and have the passion to excel.
I am a Filipino staying in United Arab Emirates. I am currently working as HR Assistant in a recruitment company in Abu Dhabi, UAE. I am in-charged for all admin, clerical, data entry, database maintenance and marketing and research jobs. Distance is not a hindrance for me to work online. I have yahoo, gmail, skype, facebook, and twitter accounts. Salary value is at low cost. Professional. Responsible. Loyal. I assure a quality work.
I have worked in the BPO industry here in the Philippines. I have handled online payments, technical and customer support services. Service oriented, with minimal to no supervision required. Will deliver on time.
To apply my skills and experience as a Customer Service and Support Specialist, Team Leader and Virtual Assistant.
i have worked in a BPO call center industry. I have handled pretty much everything. Sales, Customer Care Rep, tech Support, and I also have an experience working as an administrative assistant. one common thing i learned in that industry is to be of service, not just merely being there but going out of the box to help out member's concern. i have a lot patience for all types of people that i come across with everyday my work. i can work with minimal supervision. i am dynamic and proactive, fast learner and innovative. I have a high speed internet. proficient in english, both oral and written. i can deliver the task at hand in a timely manner. I"m also knowledgeable with MS Word, excel, etc... can work under pressure.
To share all the things that I have learned and develop my talents and capabilities. My passion to become a part of a community where I can help develop the minds of the other people, help the minds to contribute to the society. To be able to apply all the things that I have learned and to learn new things from the company or tasks that I will deal with.
As a nurse, therapeutic communication skill is a very big factor in taking good care of the patients. This does not only makes them comfortable with the care provided, but this also gives them positive effect which helps in aiding their illnesses. Same as being a Customer Service Representative, we need to provide an effective therapeutic communication to make them feel secure and confident in confiding whatever inconvenience they have encountered, and in giving out their personal information if needed I am also good in web research, data entry, a fast and reliable encoder who can provide you a 200% accuracy of the finished work, also familiar with basic photoshop (but currently learning), has an experience in creating/editing videos for school activity purposes in movie maker which contains clips, pictures and texts, and i can also give a hand in helping you out with your ecommerce site. These are the only things in which i am confident in doing, but not the only things i can do
I have many years of customer service and management experience. I have a year of tech support and call center experience. I have recently obtained my bachelors degree in business management and I am ready to start my own business or two.
I have over ten years' worth of office and customer service experience, both face to face and by phone. I am experienced with Microsoft Outlook, Word and Excel 2007. I have experience handling customer escalations, as well as training, evaluating and coaching team members in a supervisory role.
I've been working for some of the call centers here in the Philippines as a Customer Service Representative, Technical Support Representative, Email Support, and Chat Support. I am a Jehovah's Witness, and I value integrity very much. I have helped lots of customers over the phone, but now, I prefer to work at home. I prefer to work as a Data Encoder, but any other work would be great as long as it has something to do with typing. My typing speed is up to 40-60 Words Per Minute. I'd be glad to work for you.
Self-motivated, dynamic administrative professional/graphic designer with diverse credentials which combine solid, tactical support with a strong customer service background, an ability to work collaboratively, and 9+ years experience coordinating, planning, and directing daily operational/administrative functions.
I am Norelie Namoro. I took up and finished Graduate in Midwifery and Bachelor of Science in Nursing, wherein I am a license holder of both fields. I am currently in Saudi Arabia working as a nurse. I have studied AB massscommunications for three years and passed the licensure exam as well. I have also worked in the BPO industry as a call center agent for one year under the customer service category.
Hi call me May for short. I have been in a call center industry for 7 yrs now and have been into different accounts. I used to be a relay operator for the hard of hearing and mute doing all types of call and with a typing speed of 60 wpm and 100 percent accuracy. I'm currently working for a mortgage industry in the US as a customer service. I am also a nursing graduate so I'm pretty much familiar with the medical terms and some drugs or medications. Looking forward to start working on here and will do my best to live up to the expectations of my future clients.
I have a vast experience in the BPO Industry - from Operations/ Service Delivery, Quality and Training Department. Currently, I manage a team that handles two lines of business in Sales. Few of tasks to mention are as follows: -To ensure that the account is meeting sales conversion rate - real time, daily, weekly and monthly updates cascaded to sales agents. -To provide effective sales coaching on a frequent manner and strong follow through to inspect development and trend. -Weekly client meeting. I've been doing mentor/ trainer tasks for newbies/ trainees. I've been handling team of 15-20 agents with daily, weekly and monthly goals to meet. Also, I'm used in taking escalated calls. I was a Quality Specialist for voice, chat and email of a telecom account for almost 2 years. I have a heart in customer service; I always make sure to provide exceptional customer experience whenever handling customers' concern via voice/ phone, chat or email.
I have 3 years experience in a BPO industry handles various accounts. I have handled both Inbound and Outbound calls, sales and customer service. My recent experience was a Hotel Specialist who makes reservation over the phone. All my BPO experiences are U.S accounts.
I am a hardworking individual with a strong customer service background as well as strong Microsoft Office experience. I am currently a full time student. I can do administrative tasks in a timely manner and I always triple check my work. I am very attentive to detail.
I have worked several different types of jobs, most involved Customer Service. Working with people, over the phones and in person, to help fix errors or place orders. Some schooling for business administration and basic graphic design. I have learned that good customer service can change a frown upside down, that customers make the world go around.
I am currently a Multimedia Technician with experience in technology training, Learning Management Systems (Moodle), online policy development, Web development, Multimedia development and Tertiary level admissions and recruitment. I am eager to apply my skills and acquire new ones in instructional design through various projects. I pride myself on being effective and efficient yet thorough; keeping the big picture in mind while recognizing the importance of small details to the big picture. My aim is to become a leader in my field by continuing to learn and take on new opportunities.
For the past 10 years I have learned the ropes of the call center industry. I have been assigned to several programs both inbound and outbound from sales accounts to customer service accounts. I have been responsible for planning and implementation of the overall program. I have also been a sales executive for 1 year prior to becoming a manager. My main responsibility as a manager is to maintain continuous communication with agents, supervisors and managers to ensure performance.
I have been known to be a very hardworking individual who stops at nothing to get my job done, very result oriented. I'm described sometimes as a perfectionist. I have experience in Customer Service so I know how to provide the world class service to customers to bring about customer satisfaction.
Self motivated go getter. I have skills in office administration, customer service, time management, and many others. I am motivated to work hard and get the job done as soon as possible. Not only can I work well and be motivated alone, I can work well with a team and express good communication via email or Skype. I also use other communication software like Yahoo instant messenger, and Team Speak 3.
Â I have ample work experience in Project Management, Accounting, Marketing, Admin, Research, Data Mining, Human Resource (Recruitment & Benefits) Home Tutorial, Wordpress, Customer Service and managing a team. I am a multi-tasking individual who have a willingness to learn new things and apply what i've learned in the past. Â My main objective is to provide affordable yet effective and excellent customer service experience with my clients... And giving my best shot is my 2nd objective.. Â I also have a background with Email Marketing, Social Media Marketing and SEO (Link Building - Article Writing, Social Bookmarking, Web 2.0 Sites, Forum Posting, Google Analytics Set-up, HTML and more...)
Hello, my name is gelissa yorke; I am a hard working individual that believes in strong work ethics. I would love to further my education one day, and as such, I believe in working hard to satisfy that goal, so that one day I too can own my own business, and be able to employ young individuals like myself, to power up our WorldÂs economy. Training Objectves: To have the necessary skills and ability required in performing efficiently and effectively for any organization in which I may work for. Education: HEART Trust/NTA, BrownÂs Town Community College, BrownÂs Town High School. Experience: Royal Decameron Fun Caribbean Hotel Maintenance Assistant/ office personnel,Singer Jamaica Ltd.(Sales Representative ), HEART Trust/NTA Regional Office( Office/Data Entry Officer)
Creative, enthusiastic, and experienced customer service and administrative professional. Strong ability to ÂpartnerÂ with clients to learn their needs, recommend solutions, and build relationships. Highly motivated and competitive, committed to goal-setting, planning, and follow-through to achieve results. Proven communication skills, leadership abilities, and a bottom-line orientation. Perform well under pressure and against deadlines, both as an independent contributor and team member.
I am a highly self motivated and hard worker. I have years of experience with computers and several different programs, as well as years of customer service experience. I'm an quick learner when it comes to new tasks, and I do my best to work on ways to improve day to day tasks.
Hello, I am a clerical/administrative/journalism associate seeking clientele for my newly formed business, becoming a valuable exponent to your corporation through perseverance and hard work will be a welcome challenge for me. Working in the business field for over 13 years, I decided to branch out for myself. In the hopes that I can bring new light and innovative ideas to companies from a personal business stance consulting and performing tasks outside of your network but working very closely through professional relations and contracted assignments.
- Fast, sharp, perfect work; finely detailed and error free; - Rhodes, Gates and Marshall Scholar Nominee; - Full merit scholar for undergraduate and graduate studies; - Cast by Academy Award, Pulitzer and Tony Awardees / Nominees in significant roles; - Punctual professional with a sense of humor to boot; - Resume: http://bit.ly/Ron-Resume
A client relations manager with extensive expertise in delivering service excellence, communicating product knowledge and developing collaborative teams. Most recently my focus has been on the hospitality and leisure sectors; formally in distribution and logistics. Using my professional integrity I nurture customer loyalty and balance a results-oriented ethic with an inexhaustible sense of humour. Passionate about continuous self improvement, education and networking
I have a very diverse background and a variety of interests. My heart lies within the fashion industry and I would love to be alligned with a company that is focused on trends in fashion and lifestyle. I hold two degrees in Management (BSM) and Fashion Marketing (AASB) with the hopes of expanding my horizons in the next 2 years. I am most interested in buying, planning, merchandising, styling, administration, and marketing. Specialties: organizational management, branding and identiy, negotiation, customer service
Call Center Training Professional with a proven track record to enhance Customer Experience; recognized for improving Performance Management within all lines of business (Retention, Sales, Sales Support, and Movers). Demonstrated Change Management within the organization to meet company goals, rules, and objectives. Skills include: Ã¢ÂÂ¢ Training Department Development Ã¢ÂÂ¢ Change Management Ã¢ÂÂ¢ Instructional Design Ã¢ÂÂ¢ Training Strategy & Execution Ã¢ÂÂ¢ Leadership Training Ã¢ÂÂ¢ Sales, Service, and Support Training Ã¢ÂÂ¢ Project Management Budget planning experience Coaching and Development Classroom Facilitation Refresher Training to increase production Specialties: Project Management Customer Service Sales Training Negotiations Classroom Facilitation Budget Planning Training and Development Conflict Management Risk Analysis Public Speaking / Presentation
I have worked in a Call Center for nearly 11 years. I have started as a customer service representative for a US telephone company. I handled billing and service related issues. I later moved to a different account (Technical Support desk for a US based broadband service) as a Quality Assurance Specialist. My main task was to listen to calls ensuring the service quality of our frontline representatives. Within the same year, i was promoted as a team supervisor handling 15 agents. I was responsible in creating action plÃ ns to ensure their improvement performance, deep dive analysis on failed customer satisfaction surveys, creating modules to elevate the quality of training based on the demands of customers. After four years, I was promoted as a manager handling quality and operations. My main task was to ensure high performance within the account. But alongside with that, I was also responsible with client communication, business planning, and workforce management.
Experience Vice President for Student Affairs Student Assistant Â Assists students and staff with any issues, and provided them with the applicable solutions Â Make deliveries to other offices and divisions in a timely manner Â Scouts venues for award receptions for the division Summer Conference Hospitality Assistant (June 2014-August 2014) Â Trouble shoot problems as they arise and provide timely effective solutions Â Planned and carried out large events (up to 300) to clients specific vision Â Fostered interaction, open communication, and created a desirable setting for new ideas Â Provided friendly greetings and service to clients; assist guests with campus navigation Â Assisted clients in budgeting their events, including dining, housing, and event space costs Barista Â Prepared coffee beverages Â Cleaned surfaces, floors, and machinery Â Completed customer transactions Â Replenished and accounted for supplies
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality for customer service. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with a competitive environment.
Earned my G.E.D, took some college courses for general ed., graduated from (AKJC) vocational program as an Office Administration Assistant, earned my certificate in hospitality, acquired great job experiences and feedbacks from employers and instructors. I can offer honesty, hard work, reliability, patience, willingness to learn other tasks, optamistic and able to multitask.
Hello - Call me Yaz for short. I'm very new to Elance and can't wait to start working. I've got loads of office experience and have great customer service skills. If you're looking for an eager, hard working, detail oriented perfectionist - I'm here and ready to go. Take advantage of me while I'm offering such good value for money.
I am Bachelor of Science in Commerce major in Management, had a call center work experience as Customer Service Representative. and also does web research as my part-time job.
Extensive knowledge of customer service, professional, detail oriented, organized and dependable employee with great problem solving skills. Background in customer service and management. I was at my former job for over 9 years. Starting as reception, moving to a closing coordinator/ customer service rep and then office manager (4 years).
I like to think of myself as a jack of all trades, I have many great skills in computers, training, customer service and microsoft office along with great project management skills.
As a media and communications student, I excel in just that both media and communications. I have had plenty of experience working as a Marketing Coordinator therefore, I possess the ability to manage various and multiple social media platforms at the same time. As an events/conference assistant for Brock University I have the ability to manage multiple email accounts, create bookings, process transactions and deposits as well as provide the best customer service our clients. I have great interpersonal skills whether face-to-face or on digital platforms. Communications is an area I take pride in excelling in.
Administrative Assistant....data entry, bookeeping
I am passionate about using my knowledge and experience to strengthen the capacity of public, private and nonprofit organizations. I have great customer service, office skills such as typing, internet research, and data entry. I'm a detailed oriented professional and I work with any budget while delivering quality services at all times. Interested in forming a lasting business relationship and will go above and beyond to assist you in growing your business.
I may be new to Elance but Im not new to Data Entry, Administration, Customer Service and providing High Quality Service! I will guarantee High Quality output done to YOUR unique requirements. I have worked as an Australian public servant in varying roles for nearly 8 years and have proven achievements demonstrating my skills, experience, knowledge and advanced interpersonal skills. Unique2U provides a service Unique2U meeting your individual needs. My Areas of Expertise include: Typist/data entry Beginner-Intermediate internet knowledge: ezine articles, blogs, utube, social networking, affiliate internet marketing, search engines, classifieds, forums. Customer Service Case and Project management Risk Analysis Interview Skills Advanced communication and Active listening skills Conflict Resolution Occupational Health and Safety (Australia) GIVE ME A GO TODAY!! UNIQUE2U WILL PROVIDE QUALITY ACCURACY EFFICIENCY & TIMELY COMPLETION
I've been working in the BPO Industry for 9 yrs. Handled Technical Support, Customer Service, Banking and Finance. I've been a Team Leader(Manager) for 6 yrs that really developed my manegerial and leadership skills
Management professional in transport industry, background in customer service, budgeting, sales and general office management.
I am fast learner, highly adaptable; assertive, team player and result oriented.From my previous jobs that I was been employed, I was able to know the basic nature of marketing and advertising firms, more so, in BPO industry where I was a TSR/ CSR. From making project proposals, dealing with clients and execution, implemenation of those proposals, providing quality customer service. Moreover, I gain a lot of self-confidence and self-reliance for the benefit of my self-identity and most of all the company I worked with.
I started my BPO career in 2005 and have recently changed my course to online freelance jobs. I have extensive knowledge and skills when it comes to technical and customer service with live chat, email, or over the phone. With the experience and skills I have acquired over the years, I would be able to deliver the best service and meet the expectations of my clients in terms of quality, efficiency, and work etiquette.
As a previous business owner, I know the value and importance of Time Management, Dependability and Sales supported by excellent Customer Service. I am committed, determined and work well with time limits and deadlines. As a virtual assistant, I will work around the clock to make sure the deadline is met with accuracy and complete approval.
I have been working in the BPO industry for almost 3 yrs now and particulary held the position of a collection officer/skip tracer/customer service officer/dispute resolution in an Australian account.In addition I can provide good customer service and attain professional customer service position with an opportunity to enhance relationship with customers while increasing sales and profits.
I am a focused, goal oriented and hard-working person. Given an opportunity I believe I can utilize my experience and expertise for the betterment of the company and myself too, thereby making it a mutually beneficial relationship. A hard worker who is eager to learn and willing to invest my time and effort to complete a certain responsibility. I strive for accuracy as well as am fast paced. I enjoy doing data entry, typing, and quality assurance. I am also comfortable with customer service or virtual assistant as well! I have knowledge of various computer programs. I also enjoy learning new ways and strategies. I welcome feedback whether positive or negative so that I can make changes for the future as well as learn more!
As a dedicated professional, I've gained extensive experience in sales and marketing, team leadership, and operations management. My ability to provide excellent customer service (internal and external), maintain relationships with clients (from interns to C-Level executives), ensure smooth operations, and meet deadlines has been consistently demonstrated. Past positions have armed me with expertise in communications, project coordination, relationship management, and problem solving while refining early talents. I thrive in a fast paced environment that empowers individuals to excel and create opportunities. I've discovered an enjoyment for constructive debate but loathe being micromanaged. Successfully making an industry leap from action sports to technology is a point of pride. The alternative was never an option despite facing drastically different relationships, foreign technical concepts, and male-dominated environments. An ability to adapt is essential. Collegiate studies
I'm Shenalyn J. Guerrero. 24 years of age. I've been with the BPO for 3 years already. First BPO is with Teletech for Australian "TELSTRA" Account asTechnical Support Associate. I handled 7 skills for adsl,wireless,cable,billing/activation and sort of being a sales rep for our premiuim support. I also work with Convergys for Australian "OPTUS" Account as Customer Service Associate. We handled both residential and business customer. We help them to understood their bills, ptp, sort of selling bundled account. Last BPO that i worked with is Concentrix for Canadian and US "HTC" Account as Technical Support Associate and WEP Apprentice. We are helping them to do troubleshooting for HTC phone and other Google services. After 3 months of taking in calls i was chosen to be WEP apprentice.I'm willing to learned and to trained
" Management is doing things right; leadership is doing the right things. " I approach things with a passion and blend of technical and creative abilities that have been honed from various experiences. I am a results oriented, hard working person with proven success in providing companies with improvements in efficiency and customer satisfaction. I have been recognized for my ability to analyze issues and provide solutions. Experience includes Professional Photographer, Videographer, Bench Technician, Field Technician, Service Center Manager, Project Manager, Operations Manager, Sales Engineer, IT Administrator, and Solutions Architect. OS: Windows XP, 7, Server 2003, Server 2008, OS X 10.5,6,7,8,9 OS X Server 10.6,7,8,9 Software: Keynote, PowerPoint, Pages, Word, Numbers, Excel, Outlook, Adobe CS, SalesForce, Tigerpaw CRM, AD integration, Centrify MDM: MaaS360, AirWatch, JAMF, Absolute Manage, Meraki VM: VMWare, MokaFive, Parallels, Virtual Box
Attended University of Southern California. 2+ years in property management and administrative work for USC Housing. I provided customer service while assisting with advertisement and housing assignments, while managing a large quantity of official contracts and enforcing company policy to help maintain a stable and successful work environment. 3 more years of marketing, database research, and client management and building. I am always looking to challenge myself in any way possible whether it be professionally, or personally, when I was a member of the USC track and field team, I was able to be surrounded by individuals of various backgrounds, cultures and personalities. This experience also allowed us to strive to better ourselves everyday. The importance of teamwork allow us to test and strengthen our mental stability.
Acting with integrity and responsibility with10+ years of experience in advance client and technical support, incident resolution and problem management. - Monitoring for proper system work and data quality. - Using data from the incident management processes combined with additional data obtained from business users and IT sector to propose methods and actions for improvement of business system - Use test environment with key users to confirm proper system work or test changes before transfer to production - Creating manuals for business users - Creating ad-hoc reports using SQL scripts with export to Excel or PDF format - Creating reports in Jaspersoft iReport (or other tool your system use) - Create and monitor interface between Billing and other systems (external or internal)
I have worked as a Technical Customer Service Representative for a BPO company, troubleshooting internet connection issues for 5 years and 6 months.
With over 2 years and 4 months of working in a BPO Industry. I am confident that my contribution would be a valuable asset.I have considerable working experienced as a Telesales Representative, Customer Service, Quality Manager, Project Manager and Sales Retention Specialist. I consider myself to be professional and hardworking.