Call Center, Customer Service, Medical Billing, Collections, POE Verifications, Answering Services, Help Desk, Order Processing, Reservations and Bookings, Technical support services, Claims Processing, Customer Satisfaction Surveys, Telemarketing, Overflow / Out-of-Hours service
A web-savvy Professional with extensive experience in Communications and Marketing. My background includes Social Media Strategy & Management, Online/ Digital Marketing Campaigns, Project Management, Content Management, Research & Planning, Business Administration. I am highly efficient, energetic, well mannered, trustworthy, motivated and goal oriented. I am flexible to change and I have a great desire to improve my knowledge and continue to learn. I may be new to this freelancing scene but I always make sure that all my clients are absolutely satisfied with my work. Looking forward to hearing from you!
Over 2050+ projects, 730+ clients, 31+ industries, with a perfect rating of 5.0, Accelere Infosoft Pvt. Ltd. has successfully delivered projects in (IT/Admin/RPO) for over 7 years. We are a D-U-N-S? certified company, with a strong, skilled workforce of 90+ individuals, We have representative offices in the USA and corporate office in Ahmedabad, India. We present these tasks to you, as you want it to be. We have access to the best available talent, excellent business processes & expertise that are engaged in Administrative Assistance, Virtual Assistance, Market Research , Data Entry and Mining, Internet Research, Web Designing & Development, eCommerce Solution, Software applications development, SEO, Business Research, Customer Support, Transcription ,Call Center Services, RPO, and Email Retrieving, Business Profiling and Maintenance & Support.
I am a talented individual that is capable of multitasking and had always exceeded the expectations of my clients. A few things that I can do: System Administrator, Business Analyst, Project Manager, Video Editor, Sound Engineer, Video Producer, Motion Graphics Artist, WordPress/Joomla/Drupal/CentOS/Debian/Ubuntu Expert, Web Developer, Technical Support Representative and Customer Service Representative.
Core Competencies Business Research, Personal Research, Travel Arrangements Research, Hotel Arrangements Research, Website Content Research, Website Updates, HTML Editing Article Submissions, Directory Submissions, Press Release Submissions, Social Bookmarking Managing Social Networks like Facebook, Myspace, Linkedin, Twitter Resume Search and Job Submissions Managing Contacts and Emailing, Lead Generation Research, Researching Business Contacts Newsletter Generation and Despatch Forum and Blog Posts Article Writing and Copyrighting Site Competitive Analysis, Keyword Analysis, Product Competitive Analysis Product Pricing Research, Dropshipping Research Uploading Inventory to Ecommerce Sites Managing CRMs Customer Support via Email Any Kind of Ongoing Repetitive Tasks
Our object is services to clients timely deliver with high quality of work and cost effective productivity. We offer wide range of all Support Services, BPO & KPO, IT, Multimedia, Marketing, Finance and other Services. We have comprised with a team well skilled and experienced professionals to provide Quality of services on time. "Our team care your Business".
B.E. in Computer Science, 10+ Years experience as a VA.
With 9 years of work experience in the outsourced support for IT products and services, you can hire me for several different roles. I would also like to learn new skills, tools and processes related to this field. I am well abreast with computer hardware setup and troubleshooting, in configuring Windows Operating Systems (Windows XP, Vista, Windows 7, Windows 8), in optimizing computer performance and in troubleshooting problems with Windows, Printers and Malware/Virus issues. I am an expert with support roles. I am very trainable and a fast learner. I am keen with quality of service and process and procedures.
Ensuring Customer Intimacy and Success since 2005. Managing a team of 70+ Virtual Assistant and shared developers/designers for executing admin service, web projects and applications . Client coordination and managing client expectations . Managing Digital Marketing, CMS, Website management projects . Management of entire project lifecycle from Requirements Analysis, Strategy, Scoping and Estimation to Execution, Delivery and QA. . Handling all Administrative Projects Calling Support, Travel Planning, Data Entry, Research, Order Processing, Email Management, Website Updation and Blog Posting,
I am an experience Customer Support/Technical Support Representative and also a Technical Recruiter. I have worked in several companies for over 2 years and I am now looking for a home-based job for me to broaden my experiences and knowledge most especially in TELEMARKETING and TECHNICAL RECRUITING.
Echnologix is a leading provider of multi-channel contact center services. We combine a highly skilled and experienced workforce with industry best practices and the latest in contact center technologies to deliver superior results at a substantially reduced cost for our clients.We offer a complete range of services from PC repair and maintenance for small installations to complete IT facilities management for multi-user networks. We do everything from removing viruses, worms and spywares from your PCs to ensuring privacy and security of your network. Our Computer Maintenance and Support Services (CMSS) is a comprehensive computer installation, maintenance, diagnostics, repair, technical support. It is designed for small and medium enterprises that do not have established IT departments to provide maintenance and IT support.
Over 8 years of industry experience in Technical and Client /Customer Support Â Ticket management, work management and setting up KPI(s) Â Training and mentoring team members on technical issues and tracking the productivity & performance of the team Â Release/Change/Maintenance Management, Problem/Incident Management Â Skilled in operation management and client management; Reporting on key Matrices and KPI(s) and aligning with customerÂs expectations Â Co-ordination and interaction with the business clients and partners for requirements and deliver. Â Managed ÂFollow the sunÂ model and delivered for scoring five 9s on service/delivery. Â Initiated new projects from ground up and successfully transition it to auto-pilot. Â Engaged in development and execution of standardized support practices that are aligned with ITIL principles and Support Life Cycle. Â Designing SOP based process centric Decision Support System. Â Managed Production and Product-based support models.
Professional Technical Support Service in Personal or Commercial Computers, Printers, Security Issues. I have a vast experience in Technical Support Assistance. If you have any Problem related with PC like Its getting Slow, Facing any errors, Malware, Antivirus Installation/Unistallation , Then i am here to help you and Fix all issues using Skype Call or Phone call within a few minutes remotely. I provide quality service for all types of issue and you are just one phone call away to solve all your PC related problems.
I have 2 years of experience working in a Call Center (on-site) and about 4 years working at home. I've been assigned to work as a technical support agent, customer support agent, recruiter, email/phone and chat support agent, a product specific trainer and a business development executive. All these positions required excellent command of the English language. I've handled different accounts and I can surely say that I am flexible, highly trainable, and hard working. I am goal oriented, assertive, a critical thinker, highly analytical as well as creative, and I can work well by myself or with a team. My strong suits are administrative work, writing, and customer/client relations. I hope that my experience and my skills would land me a spot in your team. I would really like to use it to better your company and would really love to learn and grow with you.Thank you very much!
I am a Call center professional for over 7 years making me an expert in the field of outsourcing. Providing your needs on call handling-outbound and inbound calls, Email handling, appointment setting, technical support , team handling and management and more.. I can learn whatever that needs to be learned! I have an experience with outsourcing and call center for over 7 years. For just $6/hr I will be handling one client at a time for maximum productivity and client satisfaction. Only upon completion of each project will I accept another unless the client has been idle for weeks. I have an excellent English skill with almost no accent. Providing services on the following: Customer Service, Technical Support, Administrative Support, Email handling, Virtual Assistant, Call Center Agents, CCTV Monitoring, Medical Billing, Order Taking and more..
Over the last 7 years as a Technical Support Specialist and Customer Service Representative in a BPO industry. I developed a wide range of skills and knowledge of relevant applications and equipment on computers. My job experiences brought my communication skill to a higher level especially that I have worked with American clients which also made me well-acquainted with the American accent. I have an effective listening and understanding skills, I am excellent in multitasking, I am fully aware of business credits when it comes to businesses which I can assist a certain company with and I am very much open to learning and I would love to do a challenging job that would encourage me to grow professionally.
I am a dependable, professional Executive Assistant, and utilizing my expertise will allow you to use your time more effectively. I am reliable, hard working, efficient, and self motivated with strong organizational skills. I am proficient in the following: MS Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) Bookkeeping and Payroll Processing Adobe (Photoshop, Acrobat, Dreamweaver) Quicken Quickbooks and Quickbooks online Peachtree Dropbox Evernote Infusionsoft Constant Contact iContact Social Media Marketing LinkedIn Profile Creation and Management Recruiting Email handling Travel Arrangements Zendesk Genesis Medical Billing & Coding
MISSION: "Help my Customers to succeed, through Quality work on time, every time" High level of accuracy, timely deliveries and total confidentiality is my business. I am a skilled professional who believe in providing accurate, fast, reliable, and affordable services to my Clients. I am accessible round the clock and flexible to work in any timezone. I have years of experience in Admin Support and outsourcing industry with working knowledge of Database Maintenance & Administration, Virtual Assistance and online research, Access Database creation, Excel VBA Programming. I strongly believe in giving profitability to my Customers, by my innovative approach to work. Timely delivery with high quality is the key factor for my success. In academics, I have done Masters in Computer Science and Software Engineering from GNIIT. I am a certified Oracle 9i DBA.
A Freelance Virtual Assistant equipped with knowledge and skills with proven certification of seminars and training attended. Interested in serving and working with people from all walks of life. A friendly, highly energetic and enthusiastic individual with Good Communication skills Able to Multi-tasked and willing to be trained for continuous learning I personally worked as a Customer Service representative of McAfee and have an Extensive training and experience as a Customer service representative using CRM on Demand as our primary Tool I have an experience in taking inbound calls making outbound Calls, Experienced in Email, Phone and Chat Support, handled survey calls, lead generations,appointment setting type of calls and telemarketing as well. I worked as an online and office based Human Resource Staff and In charge of Recruitment /Hiring, training of staff
To be a part of a company that works and supports for the advancement of communication mobile technology and other industries that involves engineering. As a highly motivated individual who exerts professional enthusiasm and initiative, always an excellent team player, possesses great leadership skill and has worked with Multinational companies both local and abroad, i have acquired both technical and administrative skills to excel in all my assigned tasks. I am currently working under oDesk as a Technical Support Engineer for a California-based Cloud and Secure File Exchange Company. Also, my work experience as a Test Engineer has equipped not just the knowledge but also the discipline and attitude to learn continuously and to persevere with all the challenges given to me. Please see attached file for my CV with detailed information on my work experience.
I have worked for some of the biggest companies (Toshiba, Chase, Cricket Wireless etc.) as either customer service or technical support. I also have experiences with transcription (Montel Williams show) and sales (Home TV shopping). I am a very hardworking person, I can also work with minimum supervision and under pressure. I may not know everything that you might ask me to do but I am a fast learner and I'm willing to learn, to do research and to listen to you. I am very focus on what I do and I make sure the quality of my work is at its finest. I am a very creative person and would like to try new stuff to improve my work. Thanks for reading my profile introduction. To God be the glory!
Experienced and knowledgeable Customer Service Representative and Technical Support Professional, seeking to contribute on product training and acquired skills within a help desk support role. Works well in team and in a self-directed environment, to meet and exceed company goals and provide knowledge on products and services recognized by the customers. Provides superior problem solving, time management, comprehension and analytical skills. Willing to work in full-time, extend hours if necessary and work on shifting schedules including graveyard, holidays and weekends. In-depth knowledge and understanding of numerous software packages and operating systems. Easily identify and resolve technical issues and concerns. Excellent communication and representation capabilities.
I am an experienced Technical Support Engineer. I have worked in some of the top technology companies in the world like NCR. Im dedicated, disciplined and self-initiative and follow through successfully on every project.
I've been working as a Customer Service and Technical Support Representative for some of the biggest Call Centers/BPO companies here in the Philippines. That said, I was able to learn about the different kinds of Customer Service approach in various fields such as financial, sales, and technical support. To name some of my Customer Service and Technical Support job experiences, I've worked as an Information Consultant for Equifax where I handled disputes and disclosures with regard to U.S. citizens' credit history. I've also worked as a Retail Banker for Washington Mutual, as a Ticketing and Reservations Officer for U.S. Airways and as a Technical Support Representative for Xbox and Dish Network. My most recent job was in a small BPO company where I worked as an Email Support Representative for Goodreads. I am a fast learner, a goal oriented and a very motivated person. I'm amenable to work on shifting work schedules. I can work at any time of the day.
Extensive background in customer service, customer support, and computer technical support, with strong emphasis in technical support, business management and employee relations. Consistently exceed sales and support goals and customer service expectations. I am experienced in handling multi-faceted business accounts and in dealing with customers with diverse cultural backgrounds. Skilled in developing and implementing standardized policies and procedures
Experienced Customer Care Agent with direct customer contact background followed by 5 years experience in Technical Customer Support on various Positions (Website Support, Smartphones Technical Support, Account Management Support, Mail Management, currently Customer Service Representative position)
Hello. My name is Michael. I am a highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures. I am an experienced and certified Technical Support Analyst / Engineer. I have about 9 years experience in the field of Technical Support. My achievements also include a degree in Computer Science and Information Systems. I have served clients by solving technical problems, usually via phone, or email. The problems range across the entire spectrum of software and hardware: Internet connection, software malfunction or hardware breakdown. I also worked for several years in call centers as field support engineer, serving companiesÂ customers in IT and desktop-help-desk departments.
I worked in Infrastructure and Application Support roles spanning roles from Technical Support to Application Support and IT Service Delivery. I have started my career with a Technical Support role with HCL involving North American Home Internet user technical interactions over the phone. Also I worked in a similar and senior specialist role with Hewlett Packard. My recent role is with Computer Sciences Corporation as a Sr Analyst Â IT Service Delivery.
Looking for a Technical Support Professional, Graphic Designing Artist, Data Entry Expert? Hire me to work on your project today. I have been working with Graphic Designing for many years and have great experience with them. I also have experience and skills in Data Entry, Data Processing and more than 9 years of experience as a Technical Support Professional for Fortune 500 companies. My goal is to provide excellent service to all my clients through efficient and goal-centered output. With my experience as a technical support professional for various companies, I have learned the value of providing the most excellent service to my customers while maintaining the quality of my job at the utmost efficiency.
My impeccable command over English language, fast learning capability and being a tech savvy simply gives me an extra edge over other freelancers. I have loved tech from times immemorial so i graduated in Computer Science. As i stepped in freelancing world, i was simply stunned to see how much employers wanted to work with me. I have offered my services to iTristanmedia ( Ecommerce / Web services company) as a Web Administrator/Tech Support and Videomakerfx . I received some good training on Domain Management and was handed over the following sections: ##### Responsible for Technical Support/Phone Support. ##### Responsible for software testing. ##### Responsible for Documentation of FAQ and Knowledge-Base. ##### Responsible for DNS, SSL and Domain Migration and all related issues. ##### Responsible for all WHMCS work on Admin level and all related issues.
Hi my name is Michael Sandoval and to start, I have 2 years of experience in Technical/Customer support prior to my transition to IT department. I am result oriented kind of person and very keen to details. Those traits I believe are the reasons why I was promoted to the IT field, I have been with the IT team for roughly around 5 years both in Singapore and in the Philippines.
I have exceptional troubleshooting skills, strong understanding of Service Level Agreements and its importance in customer/ technical service. In all the companies i have worked for in the past, i have always had to deliver my work on time with high quality and have done so with precision. For the 4.5 years of my work experience, i have always been involved with Phone, Chat and Email Support. I have mostly dealt with managing tickets/ incidents for various technical issues and also possess fast typing and good multitasking skills. I have also been exposed to various pressure situations and thrive working under it. I would love to use all my experience in the project i am employed for and can guarantee good quality of uninterrupted work along with frequent communication throughout the project duration. I would also like to stress that i take employment contracts, terms and conditions seriously and will abide by the terms agreed upon.
I am a former Technical Support Officer of droidbox.co.uk and Acompli, a San Francisco based Mobile App Development company. A well experienced contractor in the fields of Tech Support and Customer Service, I'm also a former employee of an Internet Marketing company which is based in Sioux Falls, South Dakota. I have experience and work background in Technical Troubleshooting, email handling, text and/or chat like support in different platforms, processing of refund requests, Google Spreadsheets, remotely configuring devices using Teamviewer Quick Support and many more. I can help you in providing your clients and customers with the help and assistance that they need. Contact me if you're looking for an employee that fits the skills and the services that I offer.
"Great Elancer. As reliable as they come. Excels time and time again at assigned task. Will not think twice about working together again. ? ? VAPublications Pro-active, forward-thinking, and success driven business professional with 10+ years progressive experience. Up to date with modern administrative practices. Fast efficient, resourceful and knowledgable Offering advanced technical skills in Microsoft Office Suite and other applications/systems, high analytical thinking Providing quick turn around on projects and tasks. I possess excellent verbal and written communication skills and accustomed to working within budgets and meeting deadlines. An NDA is available upon request My impressive skillset includes: - Project Management | System Management/ - Technical Support | Social Media| Data Management - Excel | CSR Systems | Analysis - Outstanding Verbal | Written communication skills
5-Star Program Consultant, Project Manager, and Recruiter with 20+ years of management experience and 6,000+ hours billed on Elance. UPWORKS CERTIFIED PROGRAM CONSULTANT. Proven success rapidly recruiting and managing international teams for enterprise clients on the Elance platform. RANKED #1 out of 220,000+ freelancers (Admin category). Excel at managing workflow for high production, outsourced projects wth rapid turnaround times. Skills: *Recruiting, onboarding, and managing freelancers located Globally *Establishing and executing large-scale projects through the Elance platform *Leading website design, marketing, and content development projects *Developing processes and procedures to streamline business operations *Editing technical content and marketing collateral
Working for 12 years as Senior network administrator. Dedicated and focused, able to prioritize, multiple tasking and manage time effectively. Work well in a high pressure environment. Well organized, efficient, self motivated and assertive. Proven ability to consistently meet deadlines. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Proven ability to create and deliver solutions tied to business growth, organizational development and network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. I have perfect knowledge of social network development and experience for over 10 years. I am quick learner, and You will like to work with me. I'm here to SOLVE any problem you have.
A person who loves the challenge of a job and thrives in a competitive environment. One values hard work and efficiency in performing the task at hand. Very Respectful, accommodating and patient in dealing with people.
SkyLight Asia specializes in providing cost-saving data entry, transcription, customer support, medical billing and coding, and other administrative services to customers in the US, Canada and the UK for nine years now. Our roster of services include: - data entry or encoding - medical and business transcription - customer support (phone, emails, live chat) - medical billing and coding - bulk mailing of marketing materials - spreadsheet and database creation - word processing - document conversion - internet research - article writing and abstracting - data mining - accounting - translation - art illustration - and so many other administrative and technical tasks that can be outsourced.
We are an experienced team of professionals having more than 9 years of experience in delivering high quality Virtual Assistant services, Technical Support, Site Administration etc. We are good at multitasking and can manage multiple projects at one time without overlooking the excellence. If you are still putting in extra efforts in all the above mentioned activities, hire a virtual assistant and have him do it for you. This will save your time to think for your business growth. Countless number of people have earned high benefits after they hire our Virtual assistants. Some of our renowned clients include- Virtual Assistant Services- http://www.rockstargroup.co.uk/ http://www.qccgroup.com/ http://www.physiouk.co.uk http://www.stylepartylove.com.au http://www.twdpilates.com.au/ http://fiitinternational.com.au/ SEO- 1) http://topclasswindscreens.com.au 2) http://evacdirect.com.au 3) http://sales-consultancy.com 4) http://superdomains.au
I am a London based, experienced Technical Support person. I worked for over 9 years in sales and customer service in British Telecommunication Plc. I also have extensive experience with face to face customer support at one of London's busiest tech stores. I have an excellent telephone manner. I like to explain technical jargon to customers in plain English. I am driven by passion to provide customer satisfaction to the highest level. I always exceed my sales and customer service targets, I enjoy working under pressure and toward achieving targets.
I have a very good and pleasing personality that makes me very effective in giving customer service and assistance. I have adeptness in MS Office Applications. My Technical know-how knowledge is Average. Fluent in English Language. Dynamic Team Player, Hardworking, Proactive and has High sense of motivation and responsible.
My long term experience in a call center environment molded my experience in technical, management and quality results. I'm expert in computer, research, data entry, troubleshooting dsl and cable internet, emails, mobile phone support and maintaining business accounts.
I am a Team-Oriented individual with experience in in-bound/out-bound customer service in BPO. I have excellent communication and problem-solving skills coupled with initiative and accuracy to provide customer's with an efficient and positive result. I am an employee with a record in meeting quotas in all areas.
I'd like to dedicate my free hours to work online as data entry, customer or technical support and may also be your virtual assistant right at the comfort of my home. I have a very strong background in telecommunications and well exposed to call centre environment. I'm very keen to details and requires minimum supervision. I am goal oriented and i always make sure i deliver projects on timely manner. I have already geared up my home office with an iMac, 2 macbook pros and iPhone to keep me connected 24/7 with the fastest internet speed in my area of 3mbps LTE connection.
I was a technical support for various call centers since 2007 - from a US-based Internet Service Provider to a software used to reimage Windows PC. I was responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting via chat, email, phone and remote sessions while educating them about the features and benefits of their purchases/subscriptions.
I have been with the Call Center Industry for the past 3 years. I worked with a well-known American Internet Service Provider for 2 years as a Technical Support Representative. I also handled Sales and Billing concerns with One of the Biggest US Telco as a Help Desk Specialist. The account handles first party collections and customer support and I am the one who takes supervisor calls for customers requesting to speak to a supervisor. I am a "fully trained multi-tasker" who's been trained and tested when it comes to quality of work and speed. I am now looking for opportunities to practice my expertise within the comfort of my own home.
15 years of working experience in the field of Technical Support on Telecommunications and Computer Networks. Key Skill Set includes: Â Management of technical and customer support team Â Process analysis and enhancement Â Development and training Â NOC monitoring (Telco and Data Center) Â Network infrastructure planning, implementation, administration, and support Â VOIP support Â DRP Â Development and management of SLA Â Payment gateway administration (including fraud monitoring) Â Presentation skills
I am a dependable, trustworthy and self motivated Independent individual with 6 years experience in the field of Customer Service and Technical Support. I can be a great addition to any company/office since I am an expert in various fields. I am also willing to learn new things and can work under pressure. My ultimate goal is to secure a long term job where I can use the skills and abilities that I have acquired through the years for the companies utmost advancement to develop and maintain great working relationship with my client.
Hi! My name is Bryan. I've worked in the BPO industry for more than 5 years and have handled various accounts, all are internet service providers. I've handled customer service with responsibilities such as answering product and services inquiry, billing concerns and submitting the necessary report for complex billing issues. With my experience in tech support, I've handled DSL , 4G Wimax devices and VOIP troubleshooting. I've also handled mobile broadband technical support. It gave me a strong familiarity with Windows XP, Vista, 7 and 8 and MAC OS 10.6- 10.8 for PCs. Android ,iOS and Blackberry OS 6 and 7 for mobile platforms and with LAN/ WLAN setup as well. I am very enthusiastic when it comes to work and always want to make sure to provide excellent service to my clients. I also like to explore new things and acquire new skills. I can easily pick up instructions and can work with minimal supervision.I appreciate your time reading this. Thanks.
Â I have over 9 years of experience working across various industries like Software and Data Services, Travel, Business Process Outsourcing (BPO)/Call Centers, Public Relations. Â I am a self starter having expertise skills in decision making, work plans, logistics inputs, communication, group management, capacity building and administration. Â I have provided inputs in technical support, customer care, quality control. Â Have maintained good relationship with the team and senior managers. Â Worked with virtual machine (VMware), Kronos time punching, SalesForce and Tier II support.
I am a Hotel and Restaurant Management graduate with a masters degree in management.i worked already on several call center as a technical support representative.i have a good commuciation skills as well as typing skills.I am currently working for a client bassed in texass USA.. i am doing technical support for wifi in all hotels in texas..Been in the company for 4 years now..
We are creative team of European customer care specialists who feel what your customers need. We have a magnificent team of customer relation personnel working 24 / 7 through out the year providing a high level of quality service to the customers. Our written and verbal English is excellent. We are familiar with American, Canadian and European culture. We have huge experience in verbal and writing communication via different support suites. We possess strong computer literacy. Being passionate about what we do, we always strive for perfection. http://brainbench.com/images/certlogo/color/cert/technicalhelpdesk.gif http://brainbench.com/images/certlogo/color/cert/informationtechnologyterminology.gif http://brainbench.com/images/certlogo/color/cert/writtenenglish.gif
I am a research, information management, and business professional with over 10 years of experience. I will utilize my strong work and education experience to effectively complete any project. I have a Master's degree in Library and Information Science and past work experience in various administrative support, customer service, writing/editing, research, and information management environments. I have a strong passion for information management, research, writing, and customer service. Feel free to contact me for any assistance with a project, short or long-term. Typing speed is 80+ wpm with 98% accuracy. US citizen and native American English speaker. Access to steady and reliable internet connection, Skype, phone service, personal laptop, personal desktop, and office equipment.
With my 10 years experience and interest as a Phone Banker, Financial Advisor, Virtual Assistant (Real Estate Brokerage), and a Customer/Technical Support Representative. I managed with different accounts and line of businesses such as Timeshare, Expedia Hotels.com, Sony, Microsoft, AT&T, Apple, Bell Canada, and Ally Insurance, I used to work as well for some prestigious companies like Manulife Insurance/Financial and Wells Fargo Bank. I am convinced that I can provide world class customer service, I excel at working under tight deadlines with high expectations, and I have the self discipline and time management skills necessary to have served as a successful employee for the past years. I have been trained for personality development, customer relations services and leadership skills, I am driven, confident, pro active, trainable and eager to learn. Also, my knowledge and effort plus your support could make a significant contribution to the continued success of your business.
In the past 10 years I have worked with Lexmark Research and Development Corporation, Hewlett Packard (bpo) and IT Company. My core competencies lies in complete solid end to end technical problem solving using extensive knowledge and in-depth internet research. As a support staff and a leader I have served countless customers from different countries. I always look forward to helping deliver positive and remarkable results for your organization.
I am an experienced Customer Care Expert for T-Mobile and an Executive Operations for Expedia.com for their flight and hotel reservations. With a previous work experience for 2 years as a team leader to a company that provides phone, email and Technical Support Services. I am also a data entry expert, an article and web content writer. Hard working, highly motivated, well organized,creative and versatile independent contractor capable of delivering quality service for a reasonable price. I am proficient in MS Office such in Excel,Word,Outlook Express application and and Printshop. A quick learner and a fast worker. I am able to adapt to a variety of tasks and can work with minimal supervision even in a pressured working environment. I am a graduate of Industrial Engineering and worked as sales and marketing officer for a fitness and sports hobby shop for 2 years.
Happy Customers. It's that simple. We provide top-notch technical support for your wordpress products. Conflict Solving, Product Integration We identify possible plugin conflicts on the user's installation and solve basic conflicts on the spot. We focus on helping users make your product work in their environment together with other products that they're using. Demos, Documentation, Tutorials We write knowledge base articles, record demo videos, walkthroughs or schedule trainings to help users get the most out of your product and find the best way to achieve their goals. Testing, Debugging We test, document and log possible bugs so your development team can easily replicate the issue and find a solution. HTML/CSS Customization. We offer user requested quick styling customization for your theme or plugin so that your users can have exactly the desired look for their sites.
My main strengths are adaptability, dependability and the determination to get a job done as proven by my varied work experiences in Network & System administrator, Technical Support & Help-desk I try to learn something new from every experience, because I believe there is always room for self-improvement both personally and professionally. Highly developed skills in problem identification and implementation of effective solutions, Fast learner, working under time pressure, and presenting myself in a professional manner. Excellent inter-personal communication and social skills Mature and flexible individual with an entrepreneurial approach towards objectives and tasks
A self-motivated,adept and versatile professional with several years of experience in the customer service and technical support industry. I have proven track record in resolving complex customer issues and implementing workable solutions. I have developed a strong sense of urgency that ensures customer satisfaction and improved customer retention levels. I have worked with different telecom companies as ÂCustomer Service RepresentativeÂ and facilitated development of strong customer relationships.
Over the years, I have gained enough experience to be able to provide quality customer service. I am able to hone my communication skills by handling customer support through phone, email, chat and social media platform. I am proficient in CRM and different web applications (Siebel, Salesforce, Desk.com, DeskPro, Zendesk, CATS, BigCommerce, Magento, Zopim, LiveChat, Olark, HelpScout, GoDaddy, Zoho, Google applications, Dropbox and OneDrive). I also have advanced knowledge in Microsoft Office programs (Word, Powerpoint, Outlook and Excel) and Adobe Acrobat as well as troubleshooting wired and wireless connections, sales as well as recruitment.
I work with coaches, speakers, authors, consultants and other entrepreneurs. I have been a technical virtual assistant since 2008 and have worked extensively with WordPress and related technologies. I am also a 20 year veteran of Information Technology (IT). I also offer a "set it and forget it" Basic WordPress Support Package. Priced for the micro business, it keeps your WordPress website up-to-date and secure with lots of great benefits including premium plugins (including a premium Security plugin), malware scanning and removal, website backups, and more! Feel free to ask me more about my services! I have been happily supporting entrepreneurs since 2008 and I look forward to helping you with the technical side of your business! Jackie M. Technical Virtual Assistant
Self-driven, results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with customers or senior big company executives. Reliable, tolerant, and determined. Emphatic communicator, able to see things from the other person's point of view. Well presented and businesslike. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player. Specific Job Skills: Able to communicate and motivate via written media. Able to write Understands the principles of marketing and advertising, customer service and the like.
Since starting out as a Call Center Agent in 2008, I have been learning a lot about the role and have been getting extensive exposure to the rigors of the job. I have worked as a Customer Support for various campaigns. I handled voice and non voice (email/chat) accounts doing order entry, billing explanations, technical support, telemarketing and appointment setting. As much as I can be an objective and level headed, I can also be an abject subordinate - willing to be taught and to learn, very much able to work under minimal supervision.
Having to interact with different personalities everyday at work helped me develop my interpersonal skills to it's fullest. Being a customer support agent requires me to handle customers with utmost importance and willingness to help to ensure issue resolution and customer satisfaction. I value each and every customer with patience and dedication same way I value my job. My goal here is to continuously work and accomplish all tasks required of me efficiently and effectively on time to ensure profitability of client's business.
I have been in the outsourcing industry for 3 years, specializing in technical support, customer service and reporting. I have advance knowledge in Microsoft Excel, Word, and PowerPoint. I am a multi-tasker and I see to it that the reports are always accurate and submitted on time. I have been able to communicate with people around the world and I'm looking forward to meet new people and learn more.
I find this to be a very interesting opportunity and I have been looking for a similar job and organization. With a cumulative experience of 8 years as IT Supporter, I would like to present a summary of my experience for your consideration I am currently working Sr. System Administrator at Mindlogicx Infratec Ltd. I am responsible for the configuration, installation, and maintenance and troubleshooting of systems, Servers and network. I handle a team of 6 Jr. System Administrators and I possess excellent knowledge of Windows Servers, Network & Operating Systems. I am also well versed with the latest hardware and networking systems along with a broad knowledge of system and applications compatibility As an individual, I am highly organized and committed to achieve organizational goals. I know it is impossible to work without proper coordination in a large organization and I always try to develop a cordial relationship with my fellow workers so that a positive work environment
iExpert Solutions provides call center, data entry, research, PDF, typing and all kind of administrative services.
We are a technical consulting company organized into multi-tasking teams to work on your unique yet diverse business support needs, from difficult, yet routine administrative tasks requiring keen attention to detail, to engineering management support, market-entry research, technical and recruitment documentation and all related executive assistance service packages that a global company needs.
Resourceful leader with a relationship building talents and above average computer skills. I take pride in being dependable and having a proven history of successful leadership, strong organizational skills, and attention to detail. I have all of the skills to help YOU get your job done. I have excellent communication skills, marketing and social media skills, administrative skills & am extremely confident in all that I do. I'd love to assist you with all of your virtual needs. I do specialize in social media marketing, blog assistance, office support, & e-mail handling. Working from my home office for the last 6 years has been very enjoyable and taught me that communication is the key when working virtually. I am currently working on a Digital Media and Marketing Certificate with Duke University to complete all of my Marketing Skills and to continue my growth. Online Resume: http://dannalynncruzan.com Testimonials: http://dannalynncruzan.com/portfolio/testimonials
TransForm Solution is an ISO 9001:2008, ISO/IEC 27001:2013 and D-U-N-S? certified outsourcing company. We are the leading, highest-rated provider of admin support, virtual assistant services, customer support and e-commerce solutions on Elance. We are proud of the fact that most of our first-time customers become long-term partners and highly recommend TransForm to their colleagues and business partners. Our Key Differentiators: ? Our history and longevity ? We?ve served our customers on Elance for over 13 years ? ISO 9001:2008 Certified ? Committed to total quality management and customer focussed ? ISO/IEC 27001:2013 Certified ?Internationally recognized security best practices ? Our Verified credibility - D-U-N-S? certified ? Our client satisfaction and longevity ? Our top clients have been with us for over 9 years ? Our client reviews and project history ? Our ratings highlight our commitment to quality and customer service ? Members of IAOP, NASSCOM and IACC
Project management skill with startup, new business launch, multitasking without overlooking excellence and quality. I am currently working as a project manage for the client based in Germany. Former member of class 1st hosting provider, aware of all the issues on the server, I am technical support person, where I have been working with some of the best hosting provider. I have worked with some renowned hosting providers and has good experience working on liveperson (chat software). I would be able to resolve the technical issues. I do have a good knowledge of Linux and monitoring the server.
Hard worker with an ability to multitask. Throughout my career I have managed to work in both a team and independently and remotely. Excellent Ms word, excel and PowerPoint skills acquired through my experience. Touch typing at 55WPM. I enjoy all aspects of work, if that is remotely and independently or closely with customers and colleagues.
Login Services is the leading BPO Company for Admin support, Back Office Services and Virtual assistance services in India. We are already established company in this business since the turn of this century with a team of 25+ people. We have extremely talented and experienced team members and continuously growing a team, we have the abilities and capabilities to successfully deliver on any project. We assure you of our continuous support for months to come.
I'm an experienced and certified customer service and technical support agent, as well as an English to Spanish interpreter, with more than 5 years of experience in the field. I am honest, motivated and hard working. I'm looking for a long term working relationship if possible. Work and personal references available upon request.
- IT professional with more than 8 years of experience in facilities planning, providing technical support, network management and network security. - Managed variety of IT infrastructure projects including new office installation and relocation, server and network upgrades, cabling and facility installations. - Wide knowledge and experience doing hands-on Linux/Unix System Administration and Application Development/Implementation - Experience inscalable clouds like Rackspace, GoGrid, Godaddy, Softlayer, Hetzner, Linode, DigitalOcean and AWS (EC2, S3,RDS, ELB, VPC, Route53). - Set up and Configures Sytem Monitoring like Nagios, Munin, Icinga, and NRPE
I am Virtual Assistant for almost 2 years with the latest trends and best practices from Google. I?m passionate about assisting others thru Virtual Assistant and Administrative Work as well as Data Entry. I dedicate to bring my project management leadership skills to the table as I translate technical requirements into functional specifications and actionable work plans I know for a fact that growing a business isn't easy. The way we do business now as compared to years ago, have necessitated more creative and dynamic ways to reach your target audience. But who has time for that, when keeping one's business afloat and one's financial house in order can prove to be time-consuming & not to mention nerve-wracking? Put your business on the online map! Let us create business milestones together.
EpicZone Tech provides Call Center, Data Entry and Customer (phone, chat & e-mail) Support Services in a highly professional and ethical manner. We offer technical support services, order taking, order processing and also outbound services (lead generation, verification, event planning etc). EpicZone Tech has worked for various clients throughout the U.S/UK / Canada in jobs pertaining to Voice, Non-Voice Services. We operate 24/7 and can work on any time-zones. We continued to pride our self on the principles that laid the initial foundation for success: hard, honest work, customer satisfaction and quality service. We promise the excellence of our work and your satisfaction. At EpicZone Tech we provide an Iron Clad Service Guarantee that will prove your campaign to be a success or your money back. We always plan for a long term relationship with our clients.
I work hard to provide excellent service and build mutual satisfaction with my employer.
5 years of experience in software quality assurance & support. Good knowledge of CMMI process. Worked on large corporate software's , websites includes Digital singing, financial products, Management systems etc. Expert in Test case development, executing test cases and making detailed bug reports with steps to reproduce, details of the bugs with screenshots and videos using Microsoft Excel and Google Spreadsheet. Software Testing, Website Testing, Android application testing Proficient in Manual Testing, Functionality Testing, Regression Testing, Cross- Browser Testing
I am an experienced customer service individual, and my goal is to provide excellent service to clients. I have been in this industry since 2008. I am totally dedicated to my job and I always make sure that all the task will be done as soon as possible.
I have 17 years experience as a Virtual Assist, Data Entry/Customer Service/Administrative professional.Recognized for integrity, strong management and leadership, follow-through, and interpersonal communications. I can handle your every day task both business and personal I have extensive data entry experience, converting PDF files to excel or any other format. I am experienced in MS Office including MS Word, Excel, PowerPoint, etc. I have extensive experience handling customer support, phones, emails and live chat. No task is too large or small... Don't have the time... I do! I am available as a personal virtual assistant 24/7 365 days a year. Traveling is not a problem.
Let Your delopers be involved in programming, not in routine tasks! Let us help them and save up to 40% of Your budget spendings. We are Ukrainian team of high graduated freelancers with perfect English skills. Hire us and raise the level of developers' happiness and their loyalty to You as an employer, thereby saving Your time and money. Let us work at suitable hours for You, make up reports, communicate with clients by calls, Skype, e-mails, Zendesk, crm and other systems, compose letters and commercial offers, serve Your sites, fill them with content in view of SEO, fill e-commerse sites, handle and load data into the IT-system properly, create understandable documentation with screenshots and screencasts, work with task systems and coordinate Your specialists' work, perform images processing etc.
Networkers Solutions is working under admin support category and truly fulfills the concept of providing back-end support services. We provide 24/7 direct support services with operational working of 365 days a year. We ensure client's satisfaction, quality with cost effective pricing and meeting deadline for every project. Our staff is categorized separately for handling voice/non-voice projects. We hereby would like to mention our expertise zones below: Customer Services Email Support Phone Support Live Chat Support After Sales Support Data Entry (Menus entry, Pdf to word/excel or vice versa) Contact Verification Order Taking (Especially for online food ordering services) Email Extraction Front Desk Toll Free Response Internet Research Lead Generation Technical Support Services Level 1 & Level 2 Technical Support Order Processing Credit Card Processing Customer Satisfaction Surveys Help Desk General Office Tasks Answering Services Menus Entry
We are Experienced and Professional Technical Support Assistance Providing Company from last 10 years . We are Providing assistance in all types of PC's Related Issues, Printers Issues, Antivirus and Security related Issues. We Provide Support Using Skype Call , Phone call and Remote Connection . We have Experienced and Professional Staff, Which are highly Expert in Technical Support, Troubleshooting & Fixes . We are team of around 10 persons who had worked in International company's like Dell International Services, IBM Etc for more than 10 years. So if you have any problem related to your PC's , Printers, MS-office, Antivirus, Windows then you Just a call away to sort out all the problems. Contact us we will provide you quality service.
Â· professional, independent, highly organized team player who enjoys working in a fast-paced and dynamic environment Â· detail-oriented with a focus on quality Â· has the ability to prioritize, manage and follow through on a variety of tasks, and to manage priorities as they change Â· has strong skills in MS Word, Excel
Working with Russian/English translation for the last few years. Made significant contributions into the Coursera's "The Global Translator Community" in Russian/Ukrainian languages. Looking for some technical support or translation projects. Write me and you won't regret any cent paid for my work. Prices are negotiable depending on the scope of cooperation.
Experience, Work Quality, Efficiency and Excellence. I can offer 8 years of my experience in Customer Relation/Handling. As a company officer I work with quality and efficiency. I get high caliber job done at the earliest possible time. I have the passion to work towards excellence. As an Evaluator, I make sure that every product/service that we provide meets and satisfies each and every client. I maintain professional and positive influence towards my subordinates, these shows on their attendance and work hours. The teams that I have handled always top Resolution, CCI Surveys and NPS Ranking. Proper root cause analysis, appropriate action plans, constant monitoring and follow through are keys to achieving this level of performance.
I am an above average, multi skilled, full time virtual assistant who will save you both time and money. I always aim at delivering better than expected results in my areas of expertise. My extended WordPress, light graphics, SEO, social media management and writing skills facilitate hiring one person for a wide range of assignments. I am a dedicated, competent, stress free admin assistant, that you will probably want to keep for the long term. I always aim at performing better than I did with the previous project ensuring that I maintain high standards and professionalism. Reviews don?t lie! Check out my long list of happy clients.
Isn't it Refreshing? After scanning through a surplus of profiles, finally you have found 1 that is different. One in a million might be an exaggeration. Mission: Top-notch professionalism, No excuses, No Problems - Always deliver the best solutions. Resources: A small office equipped with 10Mbps broadband Internet, 10 laptops, a Printer, a Fax Machine, a Scanner and 19 people, 2 groups (8pX2 shift) to cover USA, Europe and Australian business hours. Online Availability: 24X7 available via E-mail, Skype and Phone, could give a project update every day. Specialty: Strong skills in E-Commerce Platform, Administrative Support, Sales, Marketing and Project Management. Strength: A "techno-business" geek with "Go Get EM" attitude and can be portrayed by reliability, honesty, efficiency and strong communication skills. Achievements: Recently recognized as the top 5% of freelancer on oDesk.
I'm a self-motivated full time freelancer, have BS(Computer Science) and MS(Business Analytics) degree with a creative flair and specialties in business development, project/office management, web/apps development and internet research. I have 2+ years of experience in meeting a wide range of technical and business needs in a software house. I'm extraordinarily detail oriented, am comfortable with deadlines, and almost always complete projects well ahead of schedule. I offer high quality work at competitive prices because I want to add you to my list of regular clients. So if you're interested, please feel free to contact me.
Are you looking for a MULTI-TALENTED virtual assistant ? Then you are up to the right place. I offer wide variety of services including Virtual Assistant works, eCommerce, Data Entry, Web Research, Customer Support, Email and Chat support, Real Estate Management and Technical Support. I am an independent, young and energetic freelancer from Nepal. I have completed close to thirty projects on Elance alone working for more than 1000 hours. The things matters the most to me is trust, 100% satisfaction of my clients, perfect quality, & very quick response time. My level of English and grasping power is HIGH. TESTIMONIALS: ?Extremely fast worker, very responsive. Would consider hiring again.? ? bizwhizph ?Very professional, very fast, will hire again ? ? sgrecruitmentguru ?It was really great to work with Chandan! I'm satisfied with his work, thanks a lot!? ? HaukeFokken And lots of more... Invite me if you need me for your project.
Over 15 years of office experience, the last 12 years as an Executive/Administrative Assistant. Experience includes data entry, internet research, email handling, typing, formatting and customer service. I have advanced knowledge of all Microsoft Office applications. I also have experience with presentations, travel arrangements, meeting preparations, customers service, Wordpress, social media management and all other office duties.
I am currently an employee of a Fortune 500 Company, that provides several services including Customer Care Centers. I have over three years of experience in customer service and technical support via telephone, e-mail as well as chat. I have done customer service and technical support via telephone for Asus, customer service and technical support via telephone and e-mail for Audible.com and customer service and technical support via telephone, e-mail and chat for Audible.co.uk. I know if given the opportunity, I would make a great asset to your company.
I started working at Invest Florida Realty in 2006 as IT consultant. By 2007 I expanded to Search Engine Optimization, Web Development and Customer Support and I increased traffic by 70%. In 2011 I was promoted to Network Administrator and my responsibilities expanded to Google Adwords, troubleshooting connection errors and Cyber Security after traffic increased another 300%. My search SEO continued to raise traffic, I was employee of the year 2012 and was hired for a five month night shift contract by Insight Global as EVS (Electronic Verification System) Encoder Support where I resolved tickets 48% faster than average.
I have experience with client based oriented work environment. With experience in technical troubleshooting, sales support and escalations. A team lead for 3 years. Handled new hires to train for work preparedness.
More than 6 years of professional experience offering my services online. My range of work-related experiences include email/phone/chat support, telemarketing, internet research, data entry, among others. If you are looking for a flexible, efficient and cost-effective virtual assistant, then hire me.
I have 6 years extensive experience in this field. Due to my enthusiasm and commitment in customer services career, I have the ability to become a central member of your team. EXECUTIVE SUMMARY ? Strong Interpersonal communication skills. ? Problem analysis and problem solving. ? Organizational skills and customer service orientation. ? Adaptability and ability to work under pressure.
Seeking a customer service or technical support position, in an organization where my skills and experience could help in streamlining daily office functions, and enhancing awesome customer service. Experienced in technical support, providing all facets of identify and resolving technical issues such as troubleshooting of computer I am very experienced in using Microsoft Office 2013 Software, Zendesk Software, Adobe Suite Cloud Software, Citrix Platform Software, Netmeeting teleconference, and internet research via Google and Microsoft Bing.
High-performing and Customer-centric Technical Support Representative with over 5+ years experience in well known Business Process Outsourcing (BPO) companies. In-depth exposure in Inbound and Outbound assignments covering Telecommunication, Financial & High-Speed Internet accounts. --- Hands-on experience in selling client services to diverse customers as well as software and hardware troubleshooting. --- Self-starter and collaborative team player with experience in leading a team (Coaching). --- Consistent relationship management skills in dealing with clients, team members and leaders. --- Adept in multi-enterprise level and multi-cultural background client interactions. --- Proficient in office management tools using Microsoft (Word, Excel, Outlook, and PowerPoint) and Basic Internet Troubleshooting and Windows