I am over 12 years experienced with Ms Office, Data Entry, Typing, Computer Skills etc. I am a quick learner, honest and reliable person; I keep my word and respect a deadline. I have Bachelor's Degree in Sociology and a Master's Degree in Marketing and Business Communication and I want to start my freelance career with Elance. If you give me a chance, I guarantee you a long term successful collaboration. I look forward to work together. Thank you!
Call Center, Customer Service, Medical Billing, Collections, POE Verifications, Answering Services, Help Desk, Order Processing, Reservations and Bookings, Technical support services, Claims Processing, Customer Satisfaction Surveys, Telemarketing, Overflow / Out-of-Hours service
I have been working from home since 2010 providing Tier III Support, Reporting and Technology team leader component. I provide second level triage, diagnostic, support and assistance through phone, email and chat. I work to ensure that service levels, deadlines and service guidelines are being achieved by team members. Prior to working from home, I have worked in the call center industry for more than 5 years. With my experience in Customer Service, Technical Support and Team Management, I am confident that it gave me the knowledge, problem solving skills and discipline in working remotely and displaying the right attitude towards work and the people I work with.
With 9 years of work experience in the outsourced support for IT products and services, you can hire me for several different roles. I would also like to learn new skills, tools and processes related to this field. I am well abreast with computer hardware setup and troubleshooting, in configuring Windows Operating Systems (Windows XP, Vista, Windows 7, Windows 8), in optimizing computer performance and in troubleshooting problems with Windows, Printers and Malware/Virus issues. I am an expert with support roles. I am very trainable and a fast learner. I am keen with quality of service and process and procedures.
Technical Support Representative with Good Communication Skills.
WebAvid is an emerging company with a team of highly motivated staff. Who are passionate about taking up new challenges and successfully meet the deadlines. Our work define us who we are, let the work speaks itself. We specialize in: * Virtual Assistant * Admin Support, * Technical / Non technical Customer Support, * Web Hosting Industry, * cPanel/WHM, * Data Entry, * Web Research, * Blog Posting, * Social Media Marketing, * CMS Installations, etc. We have support representatives available by chat and emails, why us? * We Offer Reasonable Prices * We Propose Guaranteed Results * We emphasize on customer delight * Daily project progress reporting mechanism * Ensure delivery in time. * Thorough testing/QA is being conducted. * Complete training to ensure that client is acquainted with the final product. Thank you for reading our profile, we wish to work with you. Regards, WebAvid
5-Star Program Consultant, Project Manager, and Recruiter with 15+ years of management experience and 7,400+ hours billed on Elance. UPWORK CERTIFIED PROGRAM CONSULTANT. Proven success rapidly recruiting and managing international teams for enterprise clients. RANKED Top 10 in the Admin category, 12+ months. Currently Ranked #1. Excel at managing workflow and recruiting for high production, outsourced projects, with rapid turnaround times. Skills: *Recruiting, onboarding, and managing freelancers located Globally *Establishing and executing large-scale projects through the Elance platform *Leading website design, marketing, and content development projects *Developing processes and procedures to streamline business operations *Editing technical content and marketing collateral
Over 8 years of industry experience in Technical and Client /Customer Support Â Ticket management, work management and setting up KPI(s) Â Training and mentoring team members on technical issues and tracking the productivity & performance of the team Â Release/Change/Maintenance Management, Problem/Incident Management Â Skilled in operation management and client management; Reporting on key Matrices and KPI(s) and aligning with customerÂs expectations Â Co-ordination and interaction with the business clients and partners for requirements and deliver. Â Managed ÂFollow the sunÂ model and delivered for scoring five 9s on service/delivery. Â Initiated new projects from ground up and successfully transition it to auto-pilot. Â Engaged in development and execution of standardized support practices that are aligned with ITIL principles and Support Life Cycle. Â Designing SOP based process centric Decision Support System. Â Managed Production and Product-based support models.
Professional Technical Support Service in Personal or Commercial Computers, Printers, Security Issues. I have a vast experience in Technical Support Assistance. If you have any Problem related with PC like Its getting Slow, Facing any errors, Malware, Antivirus Installation/Unistallation , Then i am here to help you and Fix all issues using Skype Call or Phone call within a few minutes remotely. I provide quality service for all types of issue and you are just one phone call away to solve all your PC related problems.
Echnologix is a leading provider of multi-channel contact center services. We combine a highly skilled and experienced workforce with industry best practices and the latest in contact center technologies to deliver superior results at a substantially reduced cost for our clients.We offer a complete range of services from PC repair and maintenance for small installations to complete IT facilities management for multi-user networks. We do everything from removing viruses, worms and spywares from your PCs to ensuring privacy and security of your network. Our Computer Maintenance and Support Services (CMSS) is a comprehensive computer installation, maintenance, diagnostics, repair, technical support. It is designed for small and medium enterprises that do not have established IT departments to provide maintenance and IT support.
MISSION: "Help my Customers to succeed, through Quality work on time, every time" High level of accuracy, timely deliveries and total confidentiality is my business. I am a skilled professional who believe in providing accurate, fast, reliable, and affordable services to my Clients. I am accessible round the clock and flexible to work in any timezone. I have years of experience in Admin Support and outsourcing industry with working knowledge of Database Maintenance & Administration, Virtual Assistance and online research, Access Database creation, Excel VBA Programming. I strongly believe in giving profitability to my Customers, by my innovative approach to work. Timely delivery with high quality is the key factor for my success. In academics, I have done Masters in Computer Science and Software Engineering from GNIIT. I am a certified Oracle 9i DBA.
I bring with me 10 years of multilevel customer support experience. If you are looking for long term committed person to be part of your team then I am the right match for you.
Hi, I have 6 years of International BPO experience as a computer technical support executive. I have worked for emachines, Gateway, Acer and AT&T.
I am a Call center professional for over 7 years making me an expert in the field of outsourcing. Providing your needs on call handling-outbound and inbound calls, Email handling, appointment setting, technical support , team handling and management and more.. I can learn whatever that needs to be learned! I have an experience with outsourcing and call center for over 7 years. For just $6/hr I will be handling one client at a time for maximum productivity and client satisfaction. Only upon completion of each project will I accept another unless the client has been idle for weeks. I have an excellent English skill with almost no accent. Providing services on the following: Customer Service, Technical Support, Administrative Support, Email handling, Virtual Assistant, Call Center Agents, CCTV Monitoring, Medical Billing, Order Taking and more..
A professional in IT sphere with more than 12 years of experience. Specialized in Email deliverability issues, Technical Support, Online Email Marketing and Email monitoring. Established uPwork worker, check the following profile: https://www.upwork.com/freelancers/~0136ba45ba841d8106 Expert in: cPanel / SMTP / DNS / SPF / DKIM / rDNS / DMARC / SpamAssassin / E-mail Encryption / Removing domains or IPs from blacklists / FBL & Whitelist / IP Reputation I can manage and work with IEM successfully, Sendgrid and other systems to send campaigns. Good knowledge in administration of Windows systems. I have excellent knowledge of MS Excel, MS Word, Adobe products. I am a fast learning self efficient and always eager to learn something new.
Over the last 7 years as a Technical Support Specialist and Customer Service Representative in a BPO industry. I developed a wide range of skills and knowledge of relevant applications and equipment on computers. My job experiences brought my communication skill to a higher level especially that I have worked with American clients which also made me well-acquainted with the American accent. I have an effective listening and understanding skills, I am excellent in multitasking, I am fully aware of business credits when it comes to businesses which I can assist a certain company with and I am very much open to learning and I would love to do a challenging job that would encourage me to grow professionally.
?Very fast turnaround within about 14 hours from time of job posting. Followed project specifications, provided updates, and delivered exactly what was requested. Thank you.? - alanayers ?George is very honest and willing to help beyond scope of project. I had trouble with my project which he had nothing to do with and he still helped me out!? - NamasteFitClub ?Ultra fast and professional. The job was done in hours... others were quoting days and weeks. Would highly recommend working with George. Thanks!? - jocosgra Hello! My name is George and I work in and run a small, but very proactive Administrative Support team of Internet Researchers and Data Entry specialists. Most of my clients find me through referrals, but in my journey to help even more people across the world, I have recently come to Elance. I am here to make your life easier!
24x7 Easy Support is a leading outsource company that takes care of your business needs 24 hours a day and 7 days a week. With its extensive IT infrastructure, it ensures that the companies are able to meet the demands of its customers in the most time efficient manner with industry related standards. We deal with IT, data entry, data research, SEM/SEO and customer support through Phone,Voice and Chat We provide you: 1. Feasible staffing to understand your requirements. 2. Affordable costs. 3. Expanded pool of support staff with amazing accents. 4. High skill orientation of our staff towards customer support. 5. Caliber to use remote desktops to handle customer issues. 6. Advanced technical infrastructure with constant power supply and fast internet connections. 7. Rapid use of the most modern technology. 8. Complete sales support for sites like Amazon and EBay. 9. Order processing so that billing information is verified and sales transaction completed ASAP.
SkyLight Asia specializes in providing cost-saving data entry, transcription, customer support, medical billing and coding, and other administrative services to customers in the US, Canada and the UK for nine years now. Our roster of services include: - data entry or encoding - medical and business transcription - customer support (phone, emails, live chat) - medical billing and coding - bulk mailing of marketing materials - spreadsheet and database creation - word processing - document conversion - internet research - article writing and abstracting - data mining - accounting - translation - art illustration - and so many other administrative and technical tasks that can be outsourced.
Over 2050+ projects, 730+ clients, 31+ industries, with a perfect rating of 5.0, Accelere Infosoft Pvt. Ltd. has successfully delivered projects in (IT/Admin/RPO) for over 7 years. We are a D-U-N-S? certified company, with a strong, skilled workforce of 90+ individuals, We have representative offices in the USA and corporate office in Ahmedabad, India. We present these tasks to you, as you want it to be. We have access to the best available talent, excellent business processes & expertise that are engaged in Administrative Assistance, Virtual Assistance, Market Research , Data Entry and Mining, Internet Research, Web Designing & Development, eCommerce Solution, Software applications development, SEO, Business Research, Customer Support, Transcription ,Call Center Services, RPO, and Email Retrieving, Business Profiling and Maintenance & Support.
To be a part of a company that works and supports for the advancement of communication mobile technology and other industries that involves engineering. As a highly motivated individual who exerts professional enthusiasm and initiative, always an excellent team player, possesses great leadership skill and has worked with Multinational companies both local and abroad, i have acquired both technical and administrative skills to excel in all my assigned tasks. I am currently working under oDesk as a Technical Support Engineer for a California-based Cloud and Secure File Exchange Company. Also, my work experience as a Test Engineer has equipped not just the knowledge but also the discipline and attitude to learn continuously and to persevere with all the challenges given to me. Please see attached file for my CV with detailed information on my work experience.
Experienced and knowledgeable Customer Service Representative and Technical Support Professional, seeking to contribute on product training and acquired skills within a help desk support role. Works well in team and in a self-directed environment, to meet and exceed company goals and provide knowledge on products and services recognized by the customers. Provides superior problem solving, time management, comprehension and analytical skills. Willing to work in full-time, extend hours if necessary and work on shifting schedules including graveyard, holidays and weekends. In-depth knowledge and understanding of numerous software packages and operating systems. Easily identify and resolve technical issues and concerns. Excellent communication and representation capabilities.
I am a former Technical Support Officer of droidbox.co.uk and Acompli, a San Francisco based Mobile App Development company. A well experienced contractor in the fields of Tech Support and Customer Service, I'm also a former employee of an Internet Marketing company which is based in Sioux Falls, South Dakota. I have experience and work background in Technical Troubleshooting, email handling, text and/or chat like support in different platforms, processing of refund requests, Google Spreadsheets, remotely configuring devices using Teamviewer Quick Support and many more. I can help you in providing your clients and customers with the help and assistance that they need. Contact me if you're looking for an employee that fits the skills and the services that I offer.
I worked in Infrastructure and Application Support roles spanning roles from Technical Support to Application Support and IT Service Delivery. I have started my career with a Technical Support role with HCL involving North American Home Internet user technical interactions over the phone. Also I worked in a similar and senior specialist role with Hewlett Packard. My recent role is with Computer Sciences Corporation as a Sr Analyst Â IT Service Delivery.
I am an experienced Technical Support Engineer. I have worked in some of the top technology companies in the world like NCR. Im dedicated, disciplined and self-initiative and follow through successfully on every project.
I've been working as a Customer Service and Technical Support Representative for some of the biggest Call Centers/BPO companies here in the Philippines. That said, I was able to learn about the different kinds of Customer Service approach in various fields such as financial, sales, and technical support. To name some of my Customer Service and Technical Support job experiences, I've worked as an Information Consultant for Equifax where I handled disputes and disclosures with regard to U.S. citizens' credit history. I've also worked as a Retail Banker for Washington Mutual, as a Ticketing and Reservations Officer for U.S. Airways and as a Technical Support Representative for Xbox and Dish Network. My most recent job was in a small BPO company where I worked as an Email Support Representative for Goodreads. I am a fast learner, a goal oriented and a very motivated person. I'm amenable to work on shifting work schedules. I can work at any time of the day.
I have worked for some of the biggest companies (Toshiba, Chase, Cricket Wireless etc.) as either customer service or technical support. I also have experiences with transcription (Montel Williams show) and sales (Home TV shopping). I am a very hardworking person, I can also work with minimum supervision and under pressure. I may not know everything that you might ask me to do but I am a fast learner and I'm willing to learn, to do research and to listen to you. I am very focus on what I do and I make sure the quality of my work is at its finest. I am a very creative person and would like to try new stuff to improve my work. Thanks for reading my profile introduction. To God be the glory!
Looking for a Technical Support Professional, Graphic Designing Artist, Data Entry Expert? Hire me to work on your project today. I have been working with Graphic Designing for many years and have great experience with them. I also have experience and skills in Data Entry, Data Processing and more than 9 years of experience as a Technical Support Professional for Fortune 500 companies. My goal is to provide excellent service to all my clients through efficient and goal-centered output. With my experience as a technical support professional for various companies, I have learned the value of providing the most excellent service to my customers while maintaining the quality of my job at the utmost efficiency.
My impeccable command over English language, fast learning capability and being a tech savvy simply gives me an extra edge over other freelancers. I have loved tech from times immemorial so i graduated in Computer Science. As i stepped in freelancing world, i was simply stunned to see how much employers wanted to work with me. I have offered my services to iTristanmedia ( Ecommerce / Web services company) as a Web Administrator/Tech Support and Videomakerfx . I received some good training on Domain Management and was handed over the following sections: ##### Responsible for Technical Support/Phone Support. ##### Responsible for software testing. ##### Responsible for Documentation of FAQ and Knowledge-Base. ##### Responsible for DNS, SSL and Domain Migration and all related issues. ##### Responsible for all WHMCS work on Admin level and all related issues.
Hi my name is Michael Sandoval and to start, I have 2 years of experience in Technical/Customer support prior to my transition to IT department. I am result oriented kind of person and very keen to details. Those traits I believe are the reasons why I was promoted to the IT field, I have been with the IT team for roughly around 5 years both in Singapore and in the Philippines.
I have exceptional troubleshooting skills, strong understanding of Service Level Agreements and its importance in customer/ technical service. In all the companies i have worked for in the past, i have always had to deliver my work on time with high quality and have done so with precision. For the 4.5 years of my work experience, i have always been involved with Phone, Chat and Email Support. I have mostly dealt with managing tickets/ incidents for various technical issues and also possess fast typing and good multitasking skills. I have also been exposed to various pressure situations and thrive working under it. I would love to use all my experience in the project i am employed for and can guarantee good quality of uninterrupted work along with frequent communication throughout the project duration. I would also like to stress that i take employment contracts, terms and conditions seriously and will abide by the terms agreed upon.
Experienced Customer Care Agent with direct customer contact background followed by 5 years experience in Technical Customer Support on various Positions (Website Support, Smartphones Technical Support, Account Management Support, Mail Management, currently Customer Service Representative position)
Extensive background in customer service, customer support, and computer technical support, with strong emphasis in technical support, business management and employee relations. Consistently exceed sales and support goals and customer service expectations. I am experienced in handling multi-faceted business accounts and in dealing with customers with diverse cultural backgrounds. Skilled in developing and implementing standardized policies and procedures
I am a research, information management, and business professional with over 10 years of experience. I will utilize my strong work and education experience to effectively complete any project. I have a Master's degree in Library and Information Science and past work experience in various administrative support, customer service, writing/editing, research, and information management environments. I have a strong passion for information management, research, writing, and customer service. Feel free to contact me for any assistance with a project, short or long-term. Typing speed is 80+ wpm with 98% accuracy. US citizen and native American English speaker. Access to steady and reliable internet connection, Skype, phone service, personal laptop, personal desktop, and office equipment.
I worked for Upwork as an Encoder/Data Entry Clerk, Lead Researcher, Customer/Technical Support Representative, WordPress Optimization, Email Marketer (MailChimp, etc.) and as a Virtual Assistant over the past year full/part time. Should you need to verify, please let me know so I can provide the contact details of my previous superior/clients and rest assured I will deliver the best results of what you need. Please check out Upwork profile to see the proof of what I claim. (https://www.upwork.com/freelancers/~01739aa929fa23f041?) I have good office equipment, including internet connection. I can be online 24/7 if necessary. Just let me know your requirements and I will be pleased to accommodate the needs of your business.
I am a London based, experienced Technical Support person. I worked for over 9 years in sales and customer service in British Telecommunication Plc. I also have extensive experience with face to face customer support at one of London's busiest tech stores. I have an excellent telephone manner. I like to explain technical jargon to customers in plain English. I am driven by passion to provide customer satisfaction to the highest level. I always exceed my sales and customer service targets, I enjoy working under pressure and toward achieving targets.
I have a very good and pleasing personality that makes me very effective in giving customer service and assistance. I have adeptness in MS Office Applications. My Technical know-how knowledge is Average. Fluent in English Language. Dynamic Team Player, Hardworking, Proactive and has High sense of motivation and responsible.
EpicZone Tech provides Call Center, Data Entry and Customer (phone, chat & e-mail) Support Services in a highly professional and ethical manner. We offer technical support services, order taking, order processing and also outbound services (lead generation, verification, event planning etc). EpicZone Tech has worked for various clients throughout the U.S/UK / Canada in jobs pertaining to Voice, Non-Voice Services. We operate 24/7 and can work on any time-zones. We continued to pride our self on the principles that laid the initial foundation for success: hard, honest work, customer satisfaction and quality service. We promise the excellence of our work and your satisfaction. At EpicZone Tech we provide an Iron Clad Service Guarantee that will prove your campaign to be a success or your money back. We always plan for a long term relationship with our clients.
I have 8 years experience in a BPO and Call Center Industry with extensive training in Administrative Support, Customer Service, Technical Support, Email & Chat Support, Data Entry and Web Research & Microsoft Office related task. I also have knowledge of Microsoft Office, Powerpoint, Zendesk, Oracle, Salesforce, Freshdesk and Cisco Unified. My objective is to provide 100% accurate service to my client giving them full satisfaction. I always respect the deadline, so my aim is to deliver a good job in less estimated time. I am hardworking, honest, a fast learner, has strong work discipline and is very dedicated to my job. I possess exceptional communication skills and a very organized person with high attention to details and quality output.
15 years of working experience in the field of Technical Support on Telecommunications and Computer Networks. Key Skill Set includes: Â Management of technical and customer support team Â Process analysis and enhancement Â Development and training Â NOC monitoring (Telco and Data Center) Â Network infrastructure planning, implementation, administration, and support Â VOIP support Â DRP Â Development and management of SLA Â Payment gateway administration (including fraud monitoring) Â Presentation skills
I'd like to dedicate my free hours to work online as data entry, customer or technical support and may also be your virtual assistant right at the comfort of my home. I have a very strong background in telecommunications and well exposed to call centre environment. I'm very keen to details and requires minimum supervision. I am goal oriented and i always make sure i deliver projects on timely manner. I have already geared up my home office with an iMac, 2 macbook pros and iPhone to keep me connected 24/7 with the fastest internet speed in my area of 3mbps LTE connection.
I am a Team-Oriented individual with experience in in-bound/out-bound customer service in BPO. I have excellent communication and problem-solving skills coupled with initiative and accuracy to provide customer's with an efficient and positive result. I am an employee with a record in meeting quotas in all areas.
Â I have over 9 years of experience working across various industries like Software and Data Services, Travel, Business Process Outsourcing (BPO)/Call Centers, Public Relations. Â I am a self starter having expertise skills in decision making, work plans, logistics inputs, communication, group management, capacity building and administration. Â I have provided inputs in technical support, customer care, quality control. Â Have maintained good relationship with the team and senior managers. Â Worked with virtual machine (VMware), Kronos time punching, SalesForce and Tier II support.
My long term experience in a call center environment molded my experience in technical, management and quality results. I'm expert in computer, research, data entry, troubleshooting dsl and cable internet, emails, mobile phone support and maintaining business accounts.
I am a dependable, trustworthy and self motivated Independent individual with 6 years experience in the field of Customer Service and Technical Support. I can be a great addition to any company/office since I am an expert in various fields. I am also willing to learn new things and can work under pressure. My ultimate goal is to secure a long term job where I can use the skills and abilities that I have acquired through the years for the companies utmost advancement to develop and maintain great working relationship with my client.
Hi! My name is Bryan. I've worked in the BPO industry for more than 5 years and have handled various accounts, all are internet service providers. I've handled customer service with responsibilities such as answering product and services inquiry, billing concerns and submitting the necessary report for complex billing issues. With my experience in tech support, I've handled DSL , 4G Wimax devices and VOIP troubleshooting. I've also handled mobile broadband technical support. It gave me a strong familiarity with Windows XP, Vista, 7 and 8 and MAC OS 10.6- 10.8 for PCs. Android ,iOS and Blackberry OS 6 and 7 for mobile platforms and with LAN/ WLAN setup as well. I am very enthusiastic when it comes to work and always want to make sure to provide excellent service to my clients. I also like to explore new things and acquire new skills. I can easily pick up instructions and can work with minimal supervision.I appreciate your time reading this. Thanks.
I have been with the Call Center Industry for the past 3 years. I worked with a well-known American Internet Service Provider for 2 years as a Technical Support Representative. I also handled Sales and Billing concerns with One of the Biggest US Telco as a Help Desk Specialist. The account handles first party collections and customer support and I am the one who takes supervisor calls for customers requesting to speak to a supervisor. I am a "fully trained multi-tasker" who's been trained and tested when it comes to quality of work and speed. I am now looking for opportunities to practice my expertise within the comfort of my own home.
I have been working as a technical support and e-mail support for the last 6years, my previous employer gave me an opportunity to show my capabilities in terms of giving assistance concerning technical problems to help them with their computers, and the outcome was IÂve been included as one of the top ten agents. Effective trouble shooter; can be counted on to get the job done. I have the ability to help customers in a professional and concerned manner.
I was a technical support for various call centers since 2007 - from a US-based Internet Service Provider to a software used to reimage Windows PC. I was responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting via chat, email, phone and remote sessions while educating them about the features and benefits of their purchases/subscriptions.
I am a Hotel and Restaurant Management graduate with a masters degree in management.i worked already on several call center as a technical support representative.i have a good commuciation skills as well as typing skills.I am currently working for a client bassed in texass USA.. i am doing technical support for wifi in all hotels in texas..Been in the company for 4 years now..
We are creative team of European customer care specialists who feel what your customers need. We have a magnificent team of customer relation personnel working 24 / 7 through out the year providing a high level of quality service to the customers. Our written and verbal English is excellent. We are familiar with American, Canadian and European culture. We have huge experience in verbal and writing communication via different support suites. We possess strong computer literacy. Being passionate about what we do, we always strive for perfection. http://brainbench.com/images/certlogo/color/cert/technicalhelpdesk.gif http://brainbench.com/images/certlogo/color/cert/informationtechnologyterminology.gif http://brainbench.com/images/certlogo/color/cert/writtenenglish.gif
In diverse capacities with I.B.M. Corporation, the U.S. Congress, Bechtel Corporation, Harrah's Casino-Hotel, the University of Nevada-Reno under contract with Geotemps agency, and H&R Block, I have been successful in combining aptitude and passion for computer processing and applications, research, writing, and administrative support with a little creative flair. I have been a member of the Society for Technical Communication. I earned a B.A. degree in Psychology, and have undertaken graduate studies in Business Administration, Informatics, and Workforce Eucation/Workplace Training. View more details about my background at my LinkedIn page www.linkedin.com/pub/sc-powell/91/224/436. As a portfolio of my writings, a series of articles on employment resources in Las Vegas, Nevada, published in 2010 under examiner.com, may be viewed at http://www.examiner.com/jobs-in-las-vegas/sc-p.
My main strengths are adaptability, dependability and the determination to get a job done as proven by my varied work experiences in Network & System administrator, Technical Support & Help-desk I try to learn something new from every experience, because I believe there is always room for self-improvement both personally and professionally. Highly developed skills in problem identification and implementation of effective solutions, Fast learner, working under time pressure, and presenting myself in a professional manner. Excellent inter-personal communication and social skills Mature and flexible individual with an entrepreneurial approach towards objectives and tasks
I am a full-time freelancer, strongly motivated and devoted, able to establish good working relationships with a range of people. I can and will deliver great results with a process thats timely, collaborative and at a great value for my clients.
I am an experienced Customer Care Expert for T-Mobile and an Executive Operations for Expedia.com for their flight and hotel reservations. With a previous work experience for 2 years as a team leader to a company that provides phone, email and Technical Support Services. I am also a data entry expert, an article and web content writer. Hard working, highly motivated, well organized,creative and versatile independent contractor capable of delivering quality service for a reasonable price. I am proficient in MS Office such in Excel,Word,Outlook Express application and and Printshop. A quick learner and a fast worker. I am able to adapt to a variety of tasks and can work with minimal supervision even in a pressured working environment. I am a graduate of Industrial Engineering and worked as sales and marketing officer for a fitness and sports hobby shop for 2 years.
A self-motivated,adept and versatile professional with several years of experience in the customer service and technical support industry. I have proven track record in resolving complex customer issues and implementing workable solutions. I have developed a strong sense of urgency that ensures customer satisfaction and improved customer retention levels. I have worked with different telecom companies as ÂCustomer Service RepresentativeÂ and facilitated development of strong customer relationships.
Over the years, I have gained enough experience to be able to provide quality customer service. I am able to hone my communication skills by handling customer support through phone, email, chat and social media platform. I am proficient in CRM and different web applications (Siebel, Salesforce, Desk.com, DeskPro, Zendesk, CATS, BigCommerce, Magento, Zopim, LiveChat, Olark, HelpScout, GoDaddy, Zoho, Google applications, Dropbox and OneDrive). I also have advanced knowledge in Microsoft Office programs (Word, Powerpoint, Outlook and Excel) and Adobe Acrobat as well as troubleshooting wired and wireless connections, sales as well as recruitment.
In the past 10 years I have worked with Lexmark Research and Development Corporation, Hewlett Packard (bpo) and IT Company. My core competencies lies in complete solid end to end technical problem solving using extensive knowledge and in-depth internet research. As a support staff and a leader I have served countless customers from different countries. I always look forward to helping deliver positive and remarkable results for your organization.
Happy Customers. It's that simple. We provide top-notch technical support for your wordpress products. Conflict Solving, Product Integration We identify possible plugin conflicts on the user's installation and solve basic conflicts on the spot. We focus on helping users make your product work in their environment together with other products that they're using. Demos, Documentation, Tutorials We write knowledge base articles, record demo videos, walkthroughs or schedule trainings to help users get the most out of your product and find the best way to achieve their goals. Testing, Debugging We test, document and log possible bugs so your development team can easily replicate the issue and find a solution. HTML/CSS Customization. We offer user requested quick styling customization for your theme or plugin so that your users can have exactly the desired look for their sites.
Having to interact with different personalities everyday at work helped me develop my interpersonal skills to it's fullest. Being a customer support agent requires me to handle customers with utmost importance and willingness to help to ensure issue resolution and customer satisfaction. I value each and every customer with patience and dedication same way I value my job. My goal here is to continuously work and accomplish all tasks required of me efficiently and effectively on time to ensure profitability of client's business.
I find this to be a very interesting opportunity and I have been looking for a similar job and organization. With a cumulative experience of 8 years as IT Supporter, I would like to present a summary of my experience for your consideration I am currently working Sr. System Administrator at Mindlogicx Infratec Ltd. I am responsible for the configuration, installation, and maintenance and troubleshooting of systems, Servers and network. I handle a team of 6 Jr. System Administrators and I possess excellent knowledge of Windows Servers, Network & Operating Systems. I am also well versed with the latest hardware and networking systems along with a broad knowledge of system and applications compatibility As an individual, I am highly organized and committed to achieve organizational goals. I know it is impossible to work without proper coordination in a large organization and I always try to develop a cordial relationship with my fellow workers so that a positive work environment
I have been in the outsourcing industry for 3 years, specializing in technical support, customer service and reporting. I have advance knowledge in Microsoft Excel, Word, and PowerPoint. I am a multi-tasker and I see to it that the reports are always accurate and submitted on time. I have been able to communicate with people around the world and I'm looking forward to meet new people and learn more.
DOS is a BPO firm based in Lahore, Pakistan currently offering Customer Support, Admin Support and Content Writing services to clients all around the globe including countries like US, Canada, UK, Australia, Germany and many more. We have been in business for 3+ years. Our core competencies include: - Customer Support and Call Center - Administrative Support - Content and Blog Writing We pride in on time delivery of high quality work and client satisfaction is our main priority! We do what we are best at and always do it right ! Contact today for free, no obligation quote.
Project management skill with startup, new business launch, multitasking without overlooking excellence and quality. I am currently working as a project manage for the client based in Germany. Former member of class 1st hosting provider, aware of all the issues on the server, I am technical support person, where I have been working with some of the best hosting provider. I have worked with some renowned hosting providers and has good experience working on liveperson (chat software). I would be able to resolve the technical issues. I do have a good knowledge of Linux and monitoring the server.
Our object is services to clients timely deliver with high quality of work and cost effective productivity. We offer wide range of all Support Services, BPO & KPO, IT, Multimedia, Marketing, Finance and other Services. We have comprised with a team well skilled and experienced professionals to provide Quality of services on time. "Our team care your Business".
Efficient, dependable and a hardworking individual with over a decade of experience in admin support. Being a freelancer among many others, makes me want to try even harder, in order to gain a trust with my future clients and produce the most quality results required. I'm willing to participate on any tests regarding the presented project, in order to prove myself that i'm skilled and worth considering.
5 years of experience in software quality assurance & support. Good knowledge of CMMI process. Worked on large corporate software's , websites includes Digital singing, financial products, Management systems etc. Expert in Test case development, executing test cases and making detailed bug reports with steps to reproduce, details of the bugs with screenshots and videos using Microsoft Excel and Google Spreadsheet. Software Testing, Website Testing, Android application testing Proficient in Manual Testing, Functionality Testing, Regression Testing, Cross- Browser Testing
I work hard to provide excellent service and build mutual satisfaction with my employer.
I am an experienced customer service individual, and my goal is to provide excellent service to clients. I have been in this industry since 2008. I am totally dedicated to my job and I always make sure that all the task will be done as soon as possible.
Experience, Work Quality, Efficiency and Excellence. I can offer 8 years of my experience in Customer Relation/Handling. As a company officer I work with quality and efficiency. I get high caliber job done at the earliest possible time. I have the passion to work towards excellence. As an Evaluator, I make sure that every product/service that we provide meets and satisfies each and every client. I maintain professional and positive influence towards my subordinates, these shows on their attendance and work hours. The teams that I have handled always top Resolution, CCI Surveys and NPS Ranking. Proper root cause analysis, appropriate action plans, constant monitoring and follow through are keys to achieving this level of performance.
We are Experienced and Professional Technical Support Assistance Providing Company from last 10 years . We are Providing assistance in all types of PC's Related Issues, Printers Issues, Antivirus and Security related Issues. We Provide Support Using Skype Call , Phone call and Remote Connection . We have Experienced and Professional Staff, Which are highly Expert in Technical Support, Troubleshooting & Fixes . We are team of around 10 persons who had worked in International company's like Dell International Services, IBM Etc for more than 10 years. So if you have any problem related to your PC's , Printers, MS-office, Antivirus, Windows then you Just a call away to sort out all the problems. Contact us we will provide you quality service.
Working with Russian/English translation for the last few years. Made significant contributions into the Coursera's "The Global Translator Community" in Russian/Ukrainian languages. Looking for some technical support or translation projects. Write me and you won't regret any cent paid for my work. Prices are negotiable depending on the scope of cooperation.
Â· professional, independent, highly organized team player who enjoys working in a fast-paced and dynamic environment Â· detail-oriented with a focus on quality Â· has the ability to prioritize, manage and follow through on a variety of tasks, and to manage priorities as they change Â· has strong skills in MS Word, Excel
More than 6 years of professional experience offering my services online. My range of work-related experiences include email/phone/chat support, telemarketing, internet research, data entry, among others. If you are looking for a flexible, efficient and cost-effective virtual assistant, then hire me.
Having extensive experience with Data Entry, Internet Research, Web Extraction, Admin Assistant, Geolocation data retrieval, Transcription, PDF conversion, Customer Support and Project Management, I specialize in automating projects and tasks, where applicable, to reduce the cost, time and manual effort. I enjoy working with every client and strive to provide the best, reliable, cost efficient and high quality service with excellent satisfaction at a fair price. I am very focussed and highly organized, paying attention to every minute detail. I am looking for opportunities to demonstrate my expertise and establish my reputation as a qualified professional handling web extraction, web research, admin assistant, customer service and transcription. If you would like quality work at a fair and reasonable price with a fast turnaround time, please hire me. You will not be disappointed.
iExpert Solutions provides call center, data entry, research, PDF, typing and all kind of administrative services.
I am currently an employee of a Fortune 500 Company, that provides several services including Customer Care Centers. I have over three years of experience in customer service and technical support via telephone, e-mail as well as chat. I have done customer service and technical support via telephone for Asus, customer service and technical support via telephone and e-mail for Audible.com and customer service and technical support via telephone, e-mail and chat for Audible.co.uk. I know if given the opportunity, I would make a great asset to your company.
I started working at Invest Florida Realty in 2006 as IT consultant. By 2007 I expanded to Search Engine Optimization, Web Development and Customer Support and I increased traffic by 70%. In 2011 I was promoted to Network Administrator and my responsibilities expanded to Google Adwords, troubleshooting connection errors and Cyber Security after traffic increased another 300%. My search SEO continued to raise traffic, I was employee of the year 2012 and was hired for a five month night shift contract by Insight Global as EVS (Electronic Verification System) Encoder Support where I resolved tickets 48% faster than average.
I have experience with client based oriented work environment. With experience in technical troubleshooting, sales support and escalations. A team lead for 3 years. Handled new hires to train for work preparedness.
I have 6 years extensive experience in this field. Due to my enthusiasm and commitment in customer services career, I have the ability to become a central member of your team. EXECUTIVE SUMMARY ? Strong Interpersonal communication skills. ? Problem analysis and problem solving. ? Organizational skills and customer service orientation. ? Adaptability and ability to work under pressure.
I have been in the call center industry for almost 8 years. I recently worked as an IT Helpdesk Engineer in a call center located in Makati Philippines where we support not only Manila site but also US, Canada and London. We provide first level troubleshooting via phone, email, chat and via remote assistance. I have also been doing technical support and customer service for the entire 8 years of stay in the contact center industry.
High-performing and Customer-centric Technical Support Representative with over 5+ years experience in well known Business Process Outsourcing (BPO) companies. In-depth exposure in Inbound and Outbound assignments covering Telecommunication, Financial & High-Speed Internet accounts. --- Hands-on experience in selling client services to diverse customers as well as software and hardware troubleshooting. --- Self-starter and collaborative team player with experience in leading a team (Coaching). --- Consistent relationship management skills in dealing with clients, team members and leaders. --- Adept in multi-enterprise level and multi-cultural background client interactions. --- Proficient in office management tools using Microsoft (Word, Excel, Outlook, and PowerPoint) and Basic Internet Troubleshooting and Windows
We are team of professionals with experience in all kind of outsourcing services, like Telemarketing, Market Research, and also related to SEO.
Hi there. Thanks for viewing my profile. My name is Michell and I am living in the Philippines. I have extensive experience in a variety of tasks. I have over 8 years of experience, working in a call center as a Technical Support/Customer Service Representative for various accounts. I am a great communicator and conversationalist which enables me to relate to most customers and offer them the assistance that they need. I also have experience in data entry, internet research, solo ads management, social media management and article writing. KEY STRENGTHS: - ability to do repetitive tasks efficiently - have strong multi-tasking skills - internet and tech savvy - strong researching skills - high attention to detail - highly trainable - exceptional ability in learning new concepts - a diligent and passionate worker
My name is John Michael de Guzman from the Philippines, a graduate of Mechanical Engineering, with 3-year overall call center experience on customer service and technical support. I am very interested in applying on our job post involving these skills. Working in a call center has developed my communication skills as well as working effectively within a team Also, we have to meet certain goals in order for the team to keep up with the company's requirements and at the same time enjoying the time with colleagues. This is my first time to work at home, thus I do not have any portifolio or projects that can be checked as of the moment. There is always a first time for everything as they say, and I can assure you that I learn very fast and my work experience should be related to what you are looking for
I've been with the call center industry since 2006, and has already been through different roles. I started as an Online English instructor for Koreans, then moved up as an MIS staff, and was given another role as Team Leader. Next, I worked with Teletech as a Technical Trainer for HP. After a year, handled our family's marketing business; clients are primarily from the US, which are Washington apples and California grapes. Next, I was hired by Stream Global Services as a Technical Support Representative, but after two months of call handling, I was given a promotion as a Technical Trainer. A year after my promotion, I was given another role, and this time, it's for the Training Lead/Supervisor position. I was in-charge of hiring and certifying Technical Trainers. I also served as a liaison between the client and the internal training team. I also have experiences in handling Outsourced IT tasks for Marriott hotels, and HR and Training for Ford Cars here in the Philippines.
My focus is on working with small communities as a mobile GIS specialist providing start-to-finish GIS project services and other related technical assistance. In this capacity, I can offer GIS project setup and implementation, field data collection with QC/QA and continued data maintenance, and most importantly, end-user training with on-going technical support. Much of this work is necessary for Asset Management Plan development, which in turn, is often a prerequisite for other funding from senior government. Because of the close relationship between GIS, AMP, and grant funding proposals, I can also provide necessary technical and business research/reports to better facilitate their completion.
I am passionate on web arena and most of the time I spend online by surfing the web.That makes me perfect in my sector.The work I take from my client, I take the whole responsibility of that project.No milestone, just pay after satisfaction.I am ready to prove I am a perfeciontist. Lets discover my talent.
Objective: To create a wonderful working relationship with my Elance employer. Why choose me: 1. 3 years of good experience in Customer service, Technical Support, Live Chat support, Email Support, Telemarketer, Sales, Upselling, and Billing. 2. No absent and late in 3 years with Call Center Companies. 3. Multi-tasking ability, (Can do Outbound, Inbound, Upselling, Sales, Chat, Email, Virtual Assistant, Troubleshooting, VOIP troubleshooting) QUALIFICATIONS & AWARDS: Â Top Technical Support Specialist for the month of December year 2012 Â Rank top 5 in overall performance in 2012 Â Rank top 5 in overall performance in 2013 Â High CSAT, First call resolution, Quality Assurance, scores for 2012 & 2013 Â Top Incentives earner 2012 & 2013 Â Top the training for Communication skills and Product knowledge (Ooma) Â Best attendance award Year 2012 (TELUS International Philippines) Â Best attendance award Year 2013 (TELUS International Philippines)
Since 2009, I have been a member of iTeleport Team, managing their customer complaints via Email, Chat, Remote Support and Phone. Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of issues resolved within companyÂs TAT requirement. Turned around tense situations with irate customers into positive outcomes. 1. I have enormous experience of more than 12 years in I.T / Customer Service Industry. 2. I have an MSc Degree from University of Newcastle and an MBA degree from Stratford College, London. 3. Have worked as a Data Entry Operator & Technical Support Adviser in UK Call Centers especially at BT Broadband. 5. I have a quiet home office set up, where I have been working for more than 5 years. I've had no down time in over 4 years of technical support. 6. Expanded background knowledge in Windows, Mac, and mobile apps.
Been to a customer service and technical support representative since 2007 up to the present.My experience help me a lot to be proficient and efficient worker.i am independent and confident to handle issues and I am very capable of handling multitasks. An enthusiastic, self motivated individual who always strives to achieve a very high standard in whatever is undertaken. Offers: the ability to motivate others, proven leadership abilities within team environment: extensive experience and understanding of the importance of customer service. My personal strengths include determination,consideration for others and the ability to use my initiative. I am able to talk to a variety of people and can explain my ideas clearly. Now that I have decided to be on my own, I am confident to say that I will double what I have given to the companies I have worked for.I'll get a job done as soon as possible.
6 years of professional experience in Technical Support especially in( TCP/IP, CCNA and Linux),Sales Support, and Data entry in well known and leading cable company in UK and US. I am very eager to provide quality, superior, and dependable service in the field of technical support, customer service, computer networking and administration, data processing, market research, web design and the like. Able to work as hard as the hardest worker and as creative as the most creative person. A strong belief in dedication, discipline, and desire in my skills.
Seeking a customer service or technical support position, in an organization where my skills and experience could help in streamlining daily office functions, and enhancing awesome customer service. Experienced in technical support, providing all facets of identify and resolving technical issues such as troubleshooting of computer I am very experienced in using Microsoft Office 2013 Software, Zendesk Software, Adobe Suite Cloud Software, Citrix Platform Software, Netmeeting teleconference, and internet research via Google and Microsoft Bing.
Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures. Worked for a year in a call centers as Technical support professional, serving customers through voice or chat support to resolve issues with hardware and software installation and troubleshooting. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal communication skills and a strong desire to work hard and perform well.Skilled in planning and organizing with the ability to complete tasks on deadline. An independent worker who successfully meets the challenges of a fast-paced environment providing data entry and administrative support to a large department. Sound knowledge of database management tools and data entry technologies.
Highly experienced technical support professional. worked in IT support for over 15 years. Great soft skills, highly analytic and great troubleshooting skills. Have experience working with high end users as well as helping little old ladies with virus removal , internet and mail setup. Speak fluent English, Icelandic and Norwegian, have experience working in all three markets. References on request.
I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly. You can check my previous and current employment in my oDesk account: https://www.odesk.com/users/~0156b70c3c19c1906e
Worked with Dell Inc for 11 years. Expert at technical support. Customer Support, Email Support, Call center Operations. Managing BPO operations. Project Management and End to End Execution of Complex Processes.
With my 10 years experience and interest as a Phone Banker, Financial Advisor, Virtual Assistant (Real Estate Brokerage), and a Customer/Technical Support Representative. I managed with different accounts and line of businesses such as Timeshare, Expedia Hotels.com, Sony, Microsoft, AT&T, Apple, Bell Canada, and Ally Insurance, I used to work as well for some prestigious companies like Manulife Insurance/Financial and Wells Fargo Bank. I am convinced that I can provide world class customer service, I excel at working under tight deadlines with high expectations, and I have the self discipline and time management skills necessary to have served as a successful employee for the past years. I have been trained for personality development, customer relations services and leadership skills, I am driven, confident, pro active, trainable and eager to learn. Also, my knowledge and effort plus your support could make a significant contribution to the continued success of your business.
Login Services is the leading BPO Company for Admin support, Back Office Services and Virtual assistance services in India. We are already established company in this business since the turn of this century with a team of 25+ people. We have extremely talented and experienced team members and continuously growing a team, we have the abilities and capabilities to successfully deliver on any project. We assure you of our continuous support for months to come.