“Mrs K refused to restrain the scope of the project to the terms contracted. She repeatedly asked for additional work outside of the contract, including attempting to hire me outside eLance as a private employee for a third party. She was acting as an agent of a third party the entire time and refused to honor the conditions stipulated in our written contract because her client was not party to it. She specifically promised to leave positive feedback in an attempt to solicit additional unpaid work beyond the 14 articles I submitted (the contract specifically stipulated 12) and then approved deliverables "without looking at them" because she didn't have the time to show them to her third-party client.
During my interactions with her she repeatedly badmouthed not only her other client, but all nine other writers she has tried to hire to write the articles her client contracted her for. She has obviously overbooked and is looking for people willing to slave away at parts of her other contracts. She is not a client, but rather an attempt at a marketing agency of some sort, whereby she accepts contracts from corporations and then attempts to recruit talent on eLance for projects involving no interaction with clients at all.
I completed the contract in excess. I also went through the hassle of filing a W8 form, because she asked for one, despite the contract specifically stating that a W8/9 was NOT required. At no step in the contracting were the actual expected objectives communicated. I was repeatedly asked to exceed the contracted word limit for free "because it will sound better" and did so, for free, for every piece submitted.
I was also asked to conform to new editorial guidelines halfway through the project, and was asked to apply those guidelines retroactively to all materials already submitted, approved and paid for.
I believe that part of good customer service is expecting your customer to live up to the terms of the contract they sign. My client is not my boss. I have several clients, and each of them deserve their portion of my time. Mrs K and her undisclosed recontacting consistently demanded reworking of approved submissions, monopolizing my time and thereby negatively affecting my capacity to properly serve my other clients.
She insisted that she wanted me to hire me full time to ghostwrite for the site she claims to represent (appmuse.com) and became irate when I told her that I would have to simply complete our contract instead as she is abrasive to work with and not actually in control of the site.
Despite her pledge to leave positive feedback feedback stating that we mutually agreed the working relationship was untenable, she chose to lie about my performance and the timeliness of my delivery. The contract was broken into 12 milestones, one for each article, with three days to write each. The day I was awarded the contract, I received a request form Mrs K for my direct email outside the eLance system. She used it to send me an immediate request for two articles right away, on the topic of my choice. I submitted them less than two hours later. The next day she informed me that they were both unacceptable, and I would not be paid for them. She also demanded that I needed to write three more articles, also on topics of my own choosing, for immediate delivery. This I did, and she said that the topics and structure were acceptable. The next day she returned with an editorial guideline file that listed all sorts of additions I was expected to add to the blogs I'd already submitted and been paid for, including the sourcing of additional references, adding hyperlinks, inclusion of graphics and other responsibilities not part of the contract negotiated. Reluctantly, I complied and rewrote all material to the new specification and completed the contract as she wanted it, not as it was written.
I'm sorry that communication broke down. I seek clients who are responsible enough to understand their contracts. ”