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Client Profile


Marketing Firm

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We are an American Internet Marketing firm. We have employed talent via Elance since 2006. 55+ jobs, $20k in spending on Elance (and a whole lot more off of Elance).

We are looking for marketing, design & development partners who are reliable, timely, professional, and enjoyable to work with.

We take work very seriously.

Despite having found some fantastic long-term providers, we have had a handful of awful providers over the years. Please don't bid on our projects if you don't speak fluent English, if you don't respect deadlines, if you aren't proficient at the required task, and if you haven't already established yourself as a professional.

We look forward to hiring dedicated professionals to expand our team and meet our firm's growing needs.

Our Feedback/Review Policy:

We just had a new provider express concerns to us that we left negative feedback on a website project and got a nasty counter-review. The provider was rightly concerned of his own Elance reputation and wanted to know if we tossed around negativity. This is a legitimate concern, so we thought it would make sense to address it here.

We have twice received negative feedback on our negative feedback of a provider. It is common that if you complain about someone that they will complain back. If someone is so difficult to work with, they will surely bite you if you say that publicly.

Elance requests that we leave feedback after each project ends. We do not. This is because we don't believe that our experience is a universal one. We might not be happy with the quality of someone's work, but they might be more than suitable for another client. So, we humbly keep our silence in those cases. We understand the importance of positive feedback and don't want anyone to get less than great feedback if they are trying.

We only provide feedback in two cases:

1) Positive: When the provider meets our expectations we typically give a 5 star review. We love providing perfect feedback (and you don't need to be perfect to get it from us).

2) Negative: In the last 8 years and 55+ jobs we have given a handful of negative reviews. None of the negative reviews were for poor quality work- we would be silent in those cases. The negative reviews have come from providers who have been absolutely horrible to work with (or in one case where a provider only offered to end a project gone wrong if we provided him 5 stars). They have been unprofessional to the bone, and we have felt the need to inform others of this situation. We knew that they could bite back, but we felt that it was more important to share our experience with other clients than to protect ourselves.

Also, we have noticed that the negative reviews that we've given to providers have been on fixed price projects. This makes sense as it is easy for a provider to underbid and then get frustrated with the quantity of hours required to get the job done right. Managers bid on projects, and then push their team to do put less time into it so that they can get more profit out of it. That isn't fair to the client. We are wanting quality work. We've reviewed your portfolios and past work, and we expect that quality.

We have never given anything less than a wonderful review to an hourly work because we've never had complaints when we ask for another hour of revisions (as it is on our dime). When we pay hourly no one is miserly with their time investment and thus we've never had a problem.

Be thankful that the feedback/rating system is in place- it allows you to shine for your good work and it knocks out bad providers from coming on Elance to just try to scoop up easy money without a commitment to service. The next time someone underbids you on a project and then doesn't deliver quality product to the client, be thankful that the client communicates this in the review/feedback.


United States
Palm Beach Shores, FL
Member Since
May 2006
Last Sign-in
Apr 1, 2015

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