I consider round 1 *feature-complete* although we are still fixing bugs and cleaning up details. I feel we can proceed to round 2, although bugfixes will be ongoing and of course I expect support and fixes for all current and any additional bugs identified within a reasonable period.
“Shiva is a terrific developer. He is bright, enthusiastic, and easy to work with. He demonstrated more subject matter expertise than any other bidder on my project, and he presented me with a proposal for a specific implementation of my requirements. He was the obvious choice among all proposals I received.
Throughout the project, Shiva has kept in close contact and has never failed to make contact when he said he would. His deliverables are sound, and he pays close attention to detail. I'm quite happy with his final product, and I will be hiring him again and again (he's working on new stuff for me now, actually).”
We have recently rolled out a copy of vBulletin 4.2 in a commercial environment, as a customer service portal.
Management requires all new threads be answered within a few minutes. Sometimes new threads are created by a customer but missed by customer service staff, although they're busily answering all the other threads - some just get missed. ...
1. Enhancement to new CLOSE THREAD feature: Need an admin tool allowing us to apply the CLOSE THREAD feature to new customers as we add them. Closed threads will be moved to the customer's dedicated "Closed Items" subforum, under their parent category. The structure of a customer's forum is as so: