I need the attached slide completed by someone who understands and works with call center architecture. I need to know what average service level objectives should be for each of the technologies listed. You will see I need sources of where you found the information as well.
I need this completed no later than 9:00 am PST this Wednesday, Septembe...
Skills: computer networking, data center operations, automated call distribution, citrix
I need help creating a presentation about call center technology. I only need 4-5 PowerPoint slides that discuss:
1. Service Level Agreements: We would like a sense as to if there is any industry-standard metrics for "trouble free uptime" or equivalent. Need some research to see if there are established best practices for technology-related uptime...
I have an excel worksheet that needs some additional work done to it. I need some automatic calculations and graphs made:
1. Calcs3 tab needs to have a box that automatically calculates some summary data including (a) 5 best days for service level, (b) 5 worst days for service level, (c) median service level, (d) average service level and (e) aver...
I need a professional once a month to put together a simple email newsletter. A word document that I copy/paste into an email and send.
You must have excellent business writing skills. I will send you the links of articles that I want you to use to write the newsletter - you will simply need to write a small synopsis about the article that we are...
I am in need of a new job. I would like to hire an "agent" to find me my next position. I am looking for a seasoned recruiter who will spend time with me to understand what I am searching for at this point in my executive career.
I have a WebEx recording that needs to be converted from a WebEx ARF recording to Windows Media Format or Flash-format .
The WebEx recording is in ARF format. I have instructions on how to do this but it's too technical for me. They can be found here: [obscured] /MyAccountWeb/knowledgeBase.do?root=Tools&parent=Knowledge&articleId=WBX28158
Need an excel guru to work with me next week (s) on data analytics done in excel. Must have pivot table and graph experience. Must be available from 8am – 6pm MT. I may need 40 hours of help, I may only need 5. I don't know yet. I will receive data next week.Start date anywhere between April 6th - 13th.
Call Center experience a huge plus.
Skills: analytics, microsoft excel, microsoft excel powerpivot