“THIS FEEDBACK IS BEING INVESTIGATED
We have worked extremely hard to build our reputation here on Elance and we take these negative feedbacks seriously and this feedback is totally false and does not reflect our work or our expertise at all and we would like to respond to clients false acquisitions.
We worked with this client for months and months, this client was very indecisive and 1 minute he would like something and then the next minute he would want us to change it, we did this back and fourth of changes for client for over 6 months, we made repeated changes on items that were approved by client. We started the code and programming of the site and upon developments of the code for months with clients feedback and revisions. He suddenly wanted us to change the entire vision of the site and create a totally new concept and flow of a new site. Not only did he wanted us to create a total new site for him but he wanted us to abandon all the work we did to date for him and then develop this new site for a 3rd of the cost than what we bid on his original site scope. This client is very sneaky, he threatened us with negative feedback if we didn't develop this new site for him, in which we responded that we don't work on any threats on feedback. In addition this client never funded the project, we kept on requesting project to be funded, he kept on giving excuses after excuses, he kept on missing milestones after milestone required payment terms that we agreed on, this went for months and months and we never got paid. And now we know exactly why, the client never had the proper funding for this development and just made us work basically for free, and it is really a shame that this client would leave such a feedback for us that has no merit or any accuracy to the real truth.
Here is the message that was sent to client on his new request:
Me and my team have reviewed your new requirements, and based upon your document wireframes, in order for us to develop this for you, we would have to abandon all the work we have completed so far, which includes all the numerous revisions and codes we have created for you during this project, please understand there has been allot of work dedicated for your current scope and in order for us to proceed with this new scope, we would first need to be compensated for the work that has been already dedicated for the project, and you will have to fund and release the 2nd milestone, which is past due. You had promised us that you would release the milestones when all the design changes were made, which we had done but now you are requesting totally new design requirements which were not part of the development, you also have not funded the 3rd milestone payment which was due, when we had coded the news feed for you, which we have also done but you still have not funded the project entirely anyway we will no longer require the 3rd milestone and you can use the funds to your new scope. But we have to treat this as an entirely new scope, so if you want us to develop this, we will need you to create a new job and invite us to the project, where we can post our bid and if you accept our bid, you can then award us the project and we can then proceed with the new development.
The project scopes design and algorithm is very different, we cannot replace this new scope for the old one. We will need to send you a new quote and timeline for the development.
The message above clearly illustrates our communication and frustrations with this client and I hope you can see thru this false feedback and really look at all the other feedbacks that we have received from clients from all over the world here on Elance, we have built much more advanced and complex sites than this, and this feedback does not reflect at all of our expertise and knowledge. We are a very sincere and dedicated team that always seeks to excel and deliver beyond a client”
Freelancer Feedback Comments for Client:
“We would not recommend any provider to work with this client, if you decide to work, please make sure you get client to fully fund your development otherwise it will be extremely difficult to get paid. Also you must be willing to change project scope anytime during the development and start a brand new development with a cost that client will dictate and you will have to agree to that cost otherwise client will leave you a negative feedback, we were not willing to work under feedback threats and stood to our principle but we will have to pay a hefty price, we just hope other clients will see thru the lies.”