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Asmara F.
KL, Malaysia
100% Job Success
Top Rated Plus

eCommerce/Shopify/Marketplace Expert/Customer Success Manager

Hi, My name is Asmara. An "Upwork Top Rated Plus" dynamic professional with over Ten years of experience in eCommerce, Customer Support, Web Development, Social Media, Marketplaces. Profound understanding and aptitude for web development. Constant performer having immense management skills and ability to work under demanding situations with a proven record of producing exceptional results in short spans. I am an Expert in Shopify/WordPress/WooCommerce/Amazon/eBay/Wallmart/Etsy and many more Platforms. I Do Shopify Stores SEO As well. Account Management (Product Management and Listing, Product Sourcing, Supply Chain Management, Orders Fulfillment, Customer Service Management, Email handling, Manage Returns), Developer, Data Entry, Designer, SEO, APP, Data Entry, Photo Editing, Online Researcher Marketing, Web Development (WordPress/Shopify/Wocommerce/BigCommerce), Facebook and LinkedIn Account Management. I have been working with Shopify from 9 years ago. I am proficient in English, speaking, and writing. I am easily trainable, highly organized, and can determine a particular and efficient workflow during training. I can work autonomously and ensures that my client wouldn't spend too much time training me. Multitasking is an everyday skill for me, along with being patient, compassionate, and honest. I never cheat my work hours and always make sure that I deliver the best possible result on time. Proficient in OneDrive, Google Drive, Asana, Calendly, Word, and Excel Tools I have used are: Vonage, Salesforce, RingCentral, Acuity, CRC, Leads2Clients, AthenaHealth, Verinet, Dialpad, Google Voice, Xencall, Slack, 8x8, Relias, Caremerge, Monday.com, Alignable, Linkedin, Numbers, PracticeBetter for practitioners, Kajabi, Spruce, MailChimp, Helpscout, Trello, Grammarly, Skype, Cisco meetings, Zoom, google meet, CRM Tools proficient in Zendesk, FreshDesk, Gorgias, Zoho, Kustomer, Outlook, Gmail. I always take pleasure in researching, writing emails and task management, and most of all, knowing that my work is making a difference for my clients every day. ✅ Set-up of Basic E-Shop - Catalog - Inventory - Navigation - Shipping - Payment - Important content pages ✅ Design & Development - Selection of a suitable design theme - Template customization (HTML, CSS, Liquid) - Shopify Private and Public App Development. ✅ Online marketing - Actions to increase web traffic, conversion rates, Conversion funnels average order value - Email Marketing (e.g. Klaviyo, Mailchimp) - Facebook shops, Instagram connectivity & shop Sell online through multiple channels. - Improve Google listing and search advertising -Set up all Marketing Campaigns Fb Ads, Google Adwords, Google shopping and much more to drive traffic and sales. Let's talk more :)
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Skills

  • Product Listings
  • WordPress
  • Supplier Search
  • Order Fulfillment
  • Ecommerce Website
  • Product Research
  • WooCommerce
  • Alternative Dispute Resolution
  • Social Media Management
  • Amazon
  • Squarespace

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