RoboHelp is a help authoring tool (HAT) created by eHelp Corporation (formerly named Blue Sky Software), acquired by Macromedia, which itself was then acquired by Adobe Systems. wikipedia.org

A technical writer (also called a technical communicator) is a professional writer who engages in technical writing wherein he or she designs, creates, and maintains technical documentation. wikipedia.org

Technical writing, a form of technical communication, is a style of writing used in fields as diverse as computer hardware and software, engineering, chemistry, the aerospace industry, robotics, finance, consumer electronics, and biotechnology. wikipedia.org

Online help is topic-oriented, procedural or reference information delivered through computer software. Most online help is designed to give assistance in the use of a software application or operating system, but can also be used to present information on a broad range of subjects. wikipedia.org

MadCap Software is an American computer software firm headquartered in La Jolla, California. The firm is best known for producing various help authoring tools. wikipedia.org

Microsoft PowerPoint, usually just called PowerPoint, is a non-free commercial presentation program developed by Microsoft. It is part of the Microsoft Office suite, and runs on Microsoft Windows and Apple's Mac OS X operating system. wikipedia.org

Video production is videography, the process of capturing moving images on electronic media (e.g., video tape, direct to disk recording, or solid state storage like a tapeless camcorder) even streaming media. The term includes methods of production and post-production. wikipedia.org

User Acceptance Testing (UAT) is a process to obtain confirmation that a system meets mutually agreed-upon requirements. A Subject Matter Expert (SME), preferably the owner or client of the object under test, provides such confirmation after trial or review. wikipedia.org

A user's guide is a technical communication document intended to give assistance to people using a particular system. It is usually written by a technical writer, and are commonly associated with electronic goods, computer hardware and software.

Zendesk provides web-based help desk software with a support ticket system and a self-service customer support platform. wikipedia.org

WordPress is a free and open source blogging tool and content management system (CMS) powered by PHP and MySQL. It has many features including a plug-in architecture and a template system. wikipedia.org

Confluence is enterprise wiki software. Written in Java and mainly used in corporate environments, Confluence is developed and marketed by Atlassian. wikipedia.org