Cold calling is the marketing process of approaching prospective customers or clients, typically via telephone, who were not expecting such an interaction. wikipedia.org

Pipedrive CRM is a highly popular sales management tool designed to help small businesses master the selling process. It works especially well for businesses where the sales cycle is long and many people are involved.

A sale is the act of selling a product or service in return for money or other compensation. It is an act of completion of a commercial activity. wikipedia.org

Lead generation, or lead gen is a marketing tool used, particularly in internet marketing, to generate consumer interest or inquiry into products or services of a business. wikipedia.org

Customer service is the provision of service to customers before, during and after a purchase. wikipedia.org

Business Marketing is the practice of individuals, or organizations, including commercial businesses, governments and institutions, facilitating the sale of their products or services to other companies or organizations that in turn resell them, use them as components in products or services... wikipedia.org

Skype is a proprietary voice-over-Internet Protocol service and software application that allows users to communicate with peers by voice, video, and instant messaging over the Internet. wikipedia.org

Microsoft Office is an office suite of desktop applications, servers and services for the Microsoft Windows and OS X operating systems. wikipedia.org

A subset of the field of commerce, business development comprises a number of techniques and responsibilities which aim at: wikipedia.org

Order processing Order processing is a key element of Order fulfillment. Order processing operations or facilities are commonly called "distribution centers".

Sales promotion includes several communications activities that attempt to provide added value or incentives to consumers, wholesalers, retailers, or other organizational customers to stimulate immediate sales. These efforts can attempt to stimulate product interest, trial, or purchase. wikipedia.org

Sales operations is a set of business activities and processes that help a sales organization run effectively, efficiently and in support of business strategies and objectives. Sales operations may also be referred to as sales, sales support or business operations.