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Wenon T.
Cotonou, Benin
100% Job Success
Top Rated Plus

E-commerce Virtual/Chat/Email Customer Service Shopify Specialist

Hello, Thanks for visiting my profile. I'm Herve (100% TOP RATED PLUS Freelancer on Upwork) and I am a native French speaker, completely fluent in English, and obtained Upwork Skill Certification - Customer Service (You can see this certification at the bottom of my profile). Over 6 years of experience in Customer Service through Shopify, WooCommerce, Oberlo, AliExpress, Zendesk, Freshdesk... I work well with all types of personalities from all around the world, and enjoy getting to know my client’s customers. I am an experienced Customer and Technical support Representative providing exceptional customer service through Phone, email and chat that shows and relays a genuine intention to help. I also have experience being a Virtual Assistant for a property management company and E-Commerce business support. I understand that quality customer service is essential to a successful business and I take pride in filling that role. For years, I've been working in this industry and providing excellent customer service became my passion. I meet deadlines, willing to learn new things and gain knowledge. I look forward to working with you in providing excellent service and anything else you may need help with. I am a very enthusiastic person looking forward for new challenges in my career and willing to improve my customer satisfaction experience. Je suis toujours prêt à apprendre et je me familiariserai pleinement avec le produit afin de fournir le meilleur support possible aux clients. Thank you for your time and please contact me for the success of your project. Au plaisir de vous lire !
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Skills

  • Shopify
  • Facebook
  • Fashion & Beauty
  • French
  • Zendesk
  • Freshdesk
  • Gmail
  • Live Chat Software
  • Shopify Apps
  • WordPress e-Commerce

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