Choosing / installing helpdesk and task manager
Specific responses from provider will increase chance of being awarded. Thank you.
I need advice on some of the following:
- collaboration tool
- task manager
I have been looking at a few options that seem to have one or more of those options:
- Sugar CRM
I need help to figure out what is best for me, based on the following criteria (and which ever criteria you might think should apply in my situation):
I am a ”semi-non-technical” person with 2-4 websites:
- a guitar school with 130 student, 10 teachers and a few assistants.
- a DVD selling website
- an online guitar teaching website with a blog
- All these are in Norwegian language serving Norwegian students, so the Clients front-end should be translatable to Norwegian. Preferably automatically, but I am Norwegian, and can translate if you give me a list of terms (and if absolutely necessary).
- I use Elance programmers when needed, and have a server available if necessary.
I own this company. In the future I will create international websites / sales funnels too.
* Can all my blogs / emails / support forms (and perhaps tasks) end up in one place, and is it advisable?
* What system would be best for me (hosted / not hosted etc)
FURTHER DEVELOPMENT AND SALE OF MY BOOKING SYSTEM
One of my websites are Joomla. The other one is based on PHP I believe. On one of the sites (PHP – but might be turned into Joomla in the future) we have (and are) developed a booking-system.
At some point I will consider selling this booking system to others as well. Should that dominate choice of helpdesk? In case I want to include the helpdesk feature into the booking system I will sell, I mean.
It is vital to keep the cost down. I would like to know if any of these factors makes it more / less expensive in the solution you suggest:
- to have a few registered operators (or seats) in the system, from multiple computers / locations. At (or not at) the same time?
- multiple websites
- what other factors should I consider
- Ask me necessary questions. Preferably on Skype phone or similar. I prefer images / video / talking, in stead of all this text. Good English skills required.
- You would probably set up some kind of easy to understand comparison if necessary (unless the choices are too obvious to compare). If you know the answer straight away – fine. Just give me the reasons, and we are one step closer to getting started.
- Help me get started (I would like to engage as little as possible). I could send you my FAQ and you could do as much as possible and give me the key?
- You tell me how to do this. I'm busy :)
- You may quote a small price for your research / advice, or a higher price for a job of implementing what ever you suggest as well. I don’t have much time to do this myself.
Like you probably understand, I have always got room for good support and development. Almost everyone who has done a good job for me, have been hired again and again so there is a chance for you to get more work if we get along. Support is also an issue.
If you like; tell me what other skills you have, and perhaps I'll find more work for you if we get along.
Added 6 AUG 2009, 14:45 PM EDT
You should understand and describe how all parts of my communication (websites, staff etc) will be hooked up.
Please state if you will implement it, or guide one of my programmers.
Remember: I do not want to do much of this at all.
Other nice things to be looking for in the setup:
Knowledge base: Before client sends me a ticket / email, I would like him to see possible answers to his question. I have seen versions where the answer pops up as I write the question.
Possible answers (or links to them) in the auto responder, based on the question from client.