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Respond by email to customer inquiries with a 2 hour turnaround time within business hours.
Answer customer questions
Create spreadsheet detailing the status of all customer leads generated by email
Monitor 4-5 active forum accounts and post responses and updates daily
Monitor and manage social media accounts
Generate website content including blog posts
Research and compose articles from prompted topics with links to primary sources
Communicate with appropriate company members when leads require higher level intervention
Compose and disseminate newsletters and email and forum ads
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