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I need a Helpdesk created in asp.net using VB.NET and DevExpress controls.
A web service should also be written for this, for future use for windows based application. Should use MSSQL server.
1. Email integration (Exchange and Exchange online is a must as well as an option to use any other type like pop3 etc.)
2. Once a ticket has been created an email is sent to the registered user with an auto response.
3. SLA's with auto escalation
4. Time Keeping
5. Register Tickets manually from phone calls.
7. Knowledge base (search while typing)
8. Admin Panel to manage all settings
It should be very easy to use for both users and admins.
Attachments should of course be possible to upload when creating a ticket.
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