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The client prefers freelancers from
a different location.
A multi tenanted Saas Helpdesk application built to work with Azure. You should be familiar with agile development and TFS. Each sprint will last 1-2 weeks.
You will develop a helpdesk solution
End User Functionality:
Extend built in membership/role provider - registration, logon, lost password function, my account function.
Allow tickets to be raised and replied to.
Allow tickets to be assigned to a specific department.
Allow tickets to be assigned to a specific user
View knowledgebase articles.
Comment on knowledgebase articles.
Rate ticket response/knowledgebase article.
Initiate a live chat function with a member of staff for support for a specific department.
Login/logout/update own profile.
Respond to tickets for which they are assigned the department role.
Respond to tickets which are assigned to them.
View a dashboard which shows stats on how they are performing.
Escalate/reassign tickets to individual/department
Add/delete/edit knowledgebase articles in assi...
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