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REQUEST FOR PROPOSAL
Merchant Service Corp. Call Recording System (CRS)
December 31, 2012
Merchant Service Corp. is looking to develop a voice/call recording system that will be used for Telephone Sales and Transaction Verification.
This verification recording system will record the customer and agent's voice (telephone call) and provide a confirmation number for Agents/Sale reps .
The systems will also allow future access to the recording via the system. This recording will be available to be accessed by:
o Admin Staff at Merchant Service Corp.
o The Merchant/Customer
o The Processor
o The Client/Cardholder
The system will also e mail each voice recording to an e mail address.
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