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We would like to create a simulation in Adobe Captivate to test potential candidates and determine whether they have the computer navigation and data entry skills that they will need to be successful in a customer service call-center environment. In this simulation, we need to assess potential candidates' ability to gather information from customer service calls and enter relevant information into on-screen forms in a timely and accurate manner. This simulation would include an introduction with instructions, two testing modules, and a feedback screen.
Module 1 ? Data Entry
Module 1 will consist of listening to 2 calls and entering the appropriate data. We need to have an interface created in Captivate where candidates can listen to the recorded call and then enter data (name, address, account number, etc.) at the speed and level of accuracy required to successfully work in this environment. Candidate will be presented with two call scenarios, in which they ...
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