176985602337900

Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Call Center Job Applicant Simulation Test in Adobe Captivate
Sign in to Add to Watch List

IT & Programming > Other IT & Programming

View Change History

The client has made the following changes to the job.

Description
Date
Close

Job Description

  |  Change History >>

Updated

Close
  • Posted: Mon, Apr 30, 2012
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Budget: Not Sure
  • Fixed Price Job
  • Elance Escrow Protection
  • U.S. freelancers must have W9
Sign in to view client's details

Simulation Overview
We would like to create a simulation in Adobe Captivate to test potential candidates and determine whether they have the computer navigation and data entry skills that they will need to be successful in a customer service call-center environment. In this simulation, we need to assess potential candidates' ability to gather information from customer service calls and enter relevant information into on-screen forms in a timely and accurate manner. This simulation would include an introduction with instructions, two testing modules, and a feedback screen.

Module 1 ? Data Entry
Module 1 will consist of listening to 2 calls and entering the appropriate data. We need to have an interface created in Captivate where candidates can listen to the recorded call and then enter data (name, address, account number, etc.) at the speed and level of accuracy required to successfully work in this environment. Candidate will be presented with two call scenarios, in which they ...

Sign in or Register to see more

Job ID: 30227110
Proposals
Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)
There are no proposals yet.
Sign in to Elance and start working on jobs today.
Sign in to view more of the job details and submit a proposal. Once registered, you'll have access to thousands of jobs online or through email.
Are you ready to post a job like this one?
Post a Similar Job »