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We are looking to migrate to a VOIP solution for our inbound 800 toll free traffic. We need someone with VOIP/PBX experience to research and review all the currently available VOIP vendors and compile need a short list of suitable VOIP vendors that meet our requirements.
Here are the details:
- currently we have a straight T1 bringing in four 800 toll free numbers.
- each 800 number has its own hunt group
- each of the 800 toll free numbers has 8 line appearances (24 channels divided by 4)
- our current PBX is a Nortel MICS with 6 extensions in house and we need to add 3 remote extensions (for traveling or outsourced agents) who will be able to answer any of the calls (not just one that is transferred to them)
- average monthly inbound 800 call volume is 10,000 minutes and 3,000 calls a month
- we have 7 POTS lines that are being replaced by 7 OOMA devices so we have no real need for finding a solution for outgoing calls
- for remote extensions we are looking into MCK/Citel PBX exte...
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