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community manager
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IT & Programming > User Experience Design

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Job Description

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  • Posted: Fri, Jan 18, 2013
  • Time Left: Closed
  • Location: Xian, China
  • Client prefers freelancers from:
    Xian, China

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Budget: Not Sure
  • Fixed Price Job
  • Elance Escrow Protection
  • W9 Not Required
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Responsibilities:
-Serve as lead community staffer . Manage growing team of dedicated community resources, cover more language version with good user satisfaction.
- Creatively and proactively assist customers through multiple contact methods, help improve better tool/backend to satisfy customer and optimize working efficiency. - Identify and analyze issues, patterns and trends in customer requests & product performance - Transfer the information to theappropriate departments so that they can respond accordingly
Lead and own all community content: blog posts, articles, videos, FAQ, Forum, Fan Page etc. - Establish and report metrics on a regular basis, including recommendations and insights - Identify and engage advocates - Stay up to date on new social media tools, best practices and learn how other organizations and companies are using them. - Being able to do data analysis based on multiple channel and contribute plan for new in-game activity.


Required Skills:
*2 years ...

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Desired Skills
Game Development
Job ID: 36964647
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