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-Serve as lead community staffer . Manage growing team of dedicated community resources, cover more language version with good user satisfaction.
- Creatively and proactively assist customers through multiple contact methods, help improve better tool/backend to satisfy customer and optimize working efficiency. - Identify and analyze issues, patterns and trends in customer requests & product performance - Transfer the information to theappropriate departments so that they can respond accordingly
Lead and own all community content: blog posts, articles, videos, FAQ, Forum, Fan Page etc. - Establish and report metrics on a regular basis, including recommendations and insights - Identify and engage advocates - Stay up to date on new social media tools, best practices and learn how other organizations and companies are using them. - Being able to do data analysis based on multiple channel and contribute plan for new in-game activity.
*2 years ...
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