The client has made the following changes to the job.
Client prefers freelancers from:
You are still able to submit a proposal for this job.
The client prefers freelancers from
a different location.
Need customization on OpenERP system to allow for fetching of emails from main support email account and the necessary triggers and actions that would allow:
1. Each request to have a tracking number
2. Client services to be notified of each new request via email
3. Client to be notified of their request being received with its reference number via email
4. Ability to alter ticket status and reply to it via email (or within ERP interface)
5. Automatically assign the right query to the right partner and contact.
We are currently using Best Practical's RT for our support ticketing system. We would like to migrate to OpenERP's CRM/Helpdesk module.
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