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Im looking to contract to a contact centre for email support for my online realestate website.
the position predominatly is answering enquiries via email (definate) and phone support if possible (depending on rates).
I seek to contract with a contact centre company not individualls. agents must be fluent in written and spoken english and preferably have provided support and sales enquiries to an australian online business before.
I would like reporting tools to be able to manage SLA's, response times, sent emails to customers, call recordings and call accounting, case management etc.
please feel free to apply if your orginisation meets this skill set.
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