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contact centre- email support
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Admin Support > Customer Service

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  • Posted: Sun, Sep 30, 2012
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: Not Sure
  • Hrs/wk: 40 | Duration: 14255 hrs
  • Work View™ Payment Protection
  • W9 Not Required
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Hi All,

Im looking to contract to a contact centre for email support for my online realestate website.

the position predominatly is answering enquiries via email (definate) and phone support if possible (depending on rates).

I seek to contract with a contact centre company not individualls. agents must be fluent in written and spoken english and preferably have provided support and sales enquiries to an australian online business before.

I would like reporting tools to be able to manage SLA's, response times, sent emails to customers, call recordings and call accounting, case management etc.

please feel free to apply if your orginisation meets this skill set.

Thanks


James

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