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CRM Business System Analyst
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IT & Programming > Other IT & Programming

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  • Posted: Thu, Aug 02, 2012
  • Time Left: Closed
  • Location: United States
  • Client prefers freelancers from:
    United States

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: $40 - $50 / hr
  • Hrs/wk: Not Sure | Duration: 3-4 weeks
  • Work View™ Payment Protection
  • U.S. freelancers must have W9
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Role: CRM Business System Analyst
Location: San Francisco, CA
Duration: 6 Months (Onsite)

As part of the Customer Operations Department, the Sr. CRM Systems Analyst will be responsible for ensuring Hotwire's CRM tools support department and company-wide business objectives.

Additional responsibilities include, but are not limited to:
Perform all tasks related to the day-to-day operations of all CRM applications; for example, administering users, creating and maintaining custom objects and fields, maintaining UI design, configuring agent service recovery flows, implementing workflows, customizing agent alerts, etc.
Manage support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
Establish and maintain standards for adherence to change management best practices.
Test and QA tool changes.
Assist with 3rd party Contact Center infrastructure and application improvements
PROVEN EXPERIENCE

A successful cand...

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Job ID: 32441603
Proposals
Hourly Rate: Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

 India  |  
We have very good SugarCRM/Salesforce/ERP/Mobility/Business Intelligence/NodeJS/MongoDB/Bootstrap Professional team with 8 + yrs of Experience in...
1
  |  
 4.0   |  $362 Earnings   |  2 Jobs
Bid ID: 32454092  |  Submitted: Aug 3, 2012 01:53 ET 
Proposal SEALED
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