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CRM Business System Analyst
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IT & Programming > Other IT & Programming

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  • Posted: Fri, Aug 03, 2012
  • Time Left: Closed
  • Location: United States
  • Client prefers freelancers from:
    United States

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: Not Sure
  • Hrs/wk: Not Sure | Duration: 4-6 months
  • Work View™ Payment Protection
  • U.S. freelancers must have W9
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We currently have the following opportunity with our direct client for the location San Francisco, CA.


Location: San Francisco, CA
Duration: 6 Months (Onsite)
Perform all tasks related to the day-to-day operations of all CRM applications; for example, administering users, creating and maintaining custom objects and fields, maintaining UI design, configuring agent service recovery flows, implementing workflows, customizing agent alerts, etc.
Manage support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
Establish and maintain standards for adherence to change management best practices.
Test and QA tool changes.
Assist with 3rd party Contact Center infrastructure and application improvements
A successful candidate will demonstrate:
Solid understanding of CRM technology and data integrity best practices.
Ability to translate business requirements into process flows and technical solutions.
Expe...

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Job ID: 32469197
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