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Customer Service Guide
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Writing & Translation > Article Writing

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The client has made the following changes to the job.

Description
Date

Job canceled.

Oct 13, 2011
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Job Description

  |  Change History >>

Updated

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  • Posted: Mon, Sep 26, 2011
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Budget: Less than $500
  • Fixed Price Job
  • Elance Escrow Protection
  • W9 Not Required
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We will soon be launching an online marketplace for Sellers and Buyers of a niche market. We are looking for a skilled writer to create a Customer Service Guide for our Sellers to skill them in the art of handling customers, inquiries, communication, troubleshooting, damage control, and all other matters that could come into play when dealing with Buyers online.

This piece should be easy to absorb and understand - small, digestable pieces of information that convey the importance of handling customers with the utmost care and consideration. Can be broken up into different sections with headers or different articles. Some points that should be addressed (but certainly not limited to the following list) are:

The importance of customer service
What's important to online buyers of goods
Proper communication via email (tone, capital letters, etc)
Keeping the customer informed of the timeline
Handling problem/complaining customers
Delivering the product (timing, packaging, shipping)
A...

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Job ID: 26319426
Proposals
Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

 United States
NA
1
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 0.0   |  Private   |  0 Jobs
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Proposal SEALED

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Proposal SEALED

Edward Neary      
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Bid ID: 26324054  |  Submitted: Sep 26, 2011 17:17 ET 
Proposal SEALED

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Good day . . . I would like to take this opportunity to introduce you to my company FancyNotes. FancyNotes is a full services writing...
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Proposal SEALED

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