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Customer Service Support
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Admin Support > Customer Service

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Job Description

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  • Posted: Wed, Apr 03, 2013
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: $15 - $20 / hr
  • Hrs/wk: 14 | Duration: Not Sure
  • Work View™ Payment Protection
  • U.S. freelancers must have W9
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Hello,

We're looking for a Customer Service Agent. Someone with strong written and verbal communication skills. This position will also require an individual with strong decision making skills and the ability to think and act independently. We run a few websites that receive e-mail support, and we would like help running and maintaining the customer service. We currently have no projected end time for this position.

Job Description:
- Customer Service Agent

Your responsibilities:
- Respond to customer inquiries via email: Evaluate, trouble-shoot and follow-up on customer issues.
- Respond to each ticket within 24-48 hours
- Daily work load is usually 1-2 hours. Sometimes longer due to more ticket volume.
- Send weekly reports on what happened during the week
- Communicating with us over Skype to talk about training and ongoing feedback discussions

Your qualifications:
- Excellent verbal and written communication skills in English, including proper spelling and grammar...

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Job ID: 39856495
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