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Customer Service and Technical Support
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Admin Support > Customer Service

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  • Posted: Mon, Jun 04, 2012
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: Less than $10 / hr
  • Hrs/wk: Not Sure | Duration: 1-3 months
  • Work View™ Payment Protection
  • U.S. freelancers must have W9
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We are a 3 year old financial software company that specializes in servicing hundreds of high end retail clients from all over the world who trade the foreign exchange market. We provide our clients with software that takes trades, manages those trades and then closes out those trades for our client. Customer service will answer technical support emails, alert our programming team to specific common software issues reported by clients, upsell the clients to higher end products, and negotiate to prevent client from returning the product if the client is unhappy with the product for any reason.

Customer service will also schedule technical support sessions with gotoassist for other tech support agents or may take those sessions themselves. We answer roughly 15-60 emails per day and may take 4-20 technical support sessions per week. Training is simple and straight forward. Technical support has a simple 5 step approach to troubleshooting and installing customer software. Also most ema...

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Job ID: 30994281
Proposals
Hourly Rate: Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

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I have extensive experience in providing administrative support and customer service. I am proficient in Microsoft Office and a detail-oriented...
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 0.0   |  $0 Earnings   |  0 Jobs   |  1 verified credential(s)
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Proposal SEALED

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Proposal SEALED

ANZ International (Pvt) Ltd.      
One or more team members at  are verified.  Learn More
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ANZ is an International Contact Center and we are head quartered in Sweden with operational facilities and offices in 3+ global locations and is...
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Proposal SEALED

Karthick J.      
Karthick J.'s identity has been verified.  Learn More
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I am a graduate in computer technology working from home. I have a home office setup with a team of 5 members. We provide service in all aspects of...
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Proposal SEALED

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