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Customer Service Representative (Email only)
Work from home position
We are looking for a dedicated, positive person who is able to communicate in flawless English.
You will be in charge of making our customers and prospects happy by answering their requests in a timely manner.
We hold an existing database of frequently asked questions and answers. Initially, you might not be acquainted with all of our processes and our products, so we will work together and add any "new" incoming questions to the Q&A database; enabling you to answer 80-90% of the incoming requests.
Other criteria/requirements that providers will need to know:
- Work around 2 hours per day, about 2 days per week (mainly saturday, sunday, and all public holiday)
- Must be able to communicate in seamless English.
- Strong written communication and problem-solving skills complemented with a well-rounded customer service background.
- Experienced with Skype as this is our application of choice for the majority of c...
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