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Customer Support/Orders for via Phone, Live Chat, Email
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Admin Support > Customer Service

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The client has made the following changes to the job.

Description
Date

Job awarded.

Jun 4, 2012
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Job Description

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Updated

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  • Posted: Fri, Mar 23, 2012
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: $5 / hr or less
  • Hrs/wk: 18 | Duration: 14255 hrs
  • Work View™ Payment Protection
  • U.S. freelancers must have W9
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We're new to Elance, but have a 5 star rating on oDesk. We are a web-only retailer using XCart Gold on two websites. Orders purchased through our website are shipped from our warehouse or from one of 34 different drop-shippers' warehouses (located across the US). Each drop-ship company carries different products from the other drop-ship companies.

Our office hours are weekdays 10:00 a.m. to 4:00 p.m., but we would like to start this off as a part-time trial basis on weekdays between 10:30am and 2:00 pm MST and may increase the hours to full time if this goes well.

TYPICAL JOB RESPONSIBILITIES:
- Deliver excellent support to customer and vendors via phone, email, and live chat (we use comm100.com for live chat) during our office hours.
- Utilize the website description or contact the product's vendor for answers when necessary to answer customer inquiries, and update the website content as needed. Inquiries are typically related to product information, product availability,...

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Job ID: 29449664
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Hourly Rate: Avg $ | High $ | Low $ — Show Pricing
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