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Social Media customer service issues have been tracked through Twitter and Facebook and the conversations have been exported to two Excel spreadsheets - one for Twitter conversations and the other for Facebook. The Twitter spreadsheet contains 7,162 tweets, and the Facebook spreadsheet contains 3,638 posts and comments.
The task required is to read through each of the spreadsheets, and for each statement (whether from Twitter or from Facebook) determine if the sentiment of the comment is positive, negative or neutral. I will provide some examples of each. A blank column has been added to the spreadsheets for entering the sentiment for each row - either 1, for positive, or -1 for negative. Neutral statements can be skipped, or left blank, to reduce keying a 0 and speed up data entry.
It is important that whoever does this job is very familiar with both Twitter and Facebook, in terms of the way people comment in both of these channels, and be able to quickly determine if eac...
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