The client has made the following changes to the job.
Client prefers freelancers from:
Dubai, United Arab Emirates
You are still able to submit a proposal for this job.
The client prefers freelancers from
a different location.
Provide High Quality IT Support (Telephonic and Onsite) to the employees of ADCB across UAE.
Responsible for SLA with regards to the client. Achieve or exceed SLA's agreed with the client on a weekly/Monthly basis
Ensure prompt resolution of tickets logged via web, calls or e-mails pertaining to servers, workstations & application Issues via call reporting tool (BMC Remedy).
Liaising with the 3rd Party Vendors via various modes of communication to ensure that issue / service call is resolved on time
Escalating the incident to the concerned team immediately if it is not being resolved by L1 and L2 Team in case of High Priority issues with proper information updated by the team.
Preparation of Technical document for Knowledge base pertaining to regular issues which is being reported.
Well versed with Incident Management Tool (BMC Remedy V.7)
Creation of User ID in Active Directory, Exchange 2007, BES Server.
Configuration of Ms Exchange Client, Lotus Notes, Citrix cl...
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