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We have been in business for 7 years selling graphing calculators online at [obscured]
We are looking to add a CS agent to our team to handle customers across our 3 channels: Ebay, Amazon, and our Website via e-mail with occasional phone calls (3-10 calls per week)
We're looking for a Customer Service Agent.
- Respond to customer inquiries via online chat, email and telephone in an efficient and effective manner
- Evaluate, trouble-shoot and follow-up on customer issues
- Maintain regular and consistent attendance and punctuality
- Excellent verbal and written communication skills in English, including proper spelling and grammar
- Knowledge of Microsoft Word and Excel as well as of the Internet
- Excellent organizational skills and the ability to manage multiple priorities
- A complete Elance profile
- References or an established reputation on Elance preferred
This position will begin with handling our ph...
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