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I am looking for someone to install or show me a way I can use FreePBX to have an ACD of calls waiting in a queue and show all extensions that I designate in a group. This should also show which agents are on a call, whether the call is inbound or outbound, agents on DND, and agents who are available for a call. It should also show the time of status length. I would like to be able to add or remove agents from this HUD view or have something close to it. Please contact me if you know of something that can do all or most of what I need for FreePBX or some other open-source solution for PBX.
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