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Friendly and helpful basic support person needed.
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Admin Support > Customer Service

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The client has made the following changes to the job.

Description
Date

Job awarded.

Dec 1, 2011
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Job Description

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  • Posted: Tue, Nov 15, 2011
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: Not Sure
  • Hrs/wk: 2 | Duration: 14255 hrs
  • Work View™ Payment Protection
  • W9 Not Required
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We are a small but rapidly growing web based software company looking for occasional help with tech support for our clients. Our customers love us for many reasons including our fast and personable tech support. Our system itself runs very well and it requires essentially no support at all, but it interfaces with a label printer (always the same one) and that connection can cause occasional issues. We get basically the same support issue over and over. We don't make the printers, and we don't even sell them, but we support them anyway. That is just who we are.

Job description:

We are looking for a Customer Service professional to deliver excellent support to our customers via phone, and email. Here's what you need to know.

Your responsibilities:

- Respond to customer inquiries via email and telephone in an efficient and effective manner
- Evaluate, trouble-shoot and follow-up on customer issues
- Maintain regular and consistent follow up time

Your qualifications:

- 2 or ...

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