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I had to claim for water damage to a tenanted property. The insurance company paid for the bare minimum, i.e. came and counted the tiles and did not pay to replace kitchen units etc.
But they neglected to tell me that my contract with them stated that they would re-house my tenants and pay for loss of rent during the time that it was being fixed.
So, I had 5 months of loss of rent and also 5 months of daily phone calls from the tenants and members of their family harassing me about the repairs.
The company have asked that I provide them with bank statements showing that no rent was paid and signed letters from the tenants but I am not able to do this.
Any help from British solicitors would be appreciated.
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