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Helpdesk Support
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Admin Support > Customer Service

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Job Description

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  • Posted: Thu, Mar 01, 2012
  • Time Left: Closed
  • Location: Anywhere
  • Client prefers freelancers from:
    Anywhere

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: Less than $10 / hr
  • Hrs/wk: 17 | Duration: 14255 hrs
  • Work View™ Payment Protection
  • W9 Not Required
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See our website for details on what we do -   [obscured]  

This role is for remote helpdesk support manager with some elements of answering sales questions too. This is our own developed application so once you understand the workings of how the solution flows, you should be able to answer any customer questions. In particular:

- Moderate our community forum (  [obscured]  /bidmybill), updating known-issues as communicated with our development team, through to answering questions from users.

- Answer support tickets via Zendesk (  [obscured]  )

- Updating Zendesk with new post about instructions, help, advise etc.

You will also have some access to the admin panel of Bid My Bill application in which you can check on customer issues direct.

All tasks will be fully documented in detail for you to follow.

You should be able to show your experience in technology, and that you've done the above tasks before.

UK references from technology companies will be required to show you've...

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Desired Skills
Customer Service, Helpdesk, Email
Job ID: 29000018
Proposals
Hourly Rate: Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

 Philippines  |  
To be able to deliver quality and dependable services. Provide service for collections,customer service, data entry, admin works and all others....
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 Philippines  |  
With a total experience of 7 years providing customer support through phone, email and chat systems, our team is dedicated to provide quality work...
1
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Proposal SEALED

 United States  |  
Hi, we are a small but diversified 25+ person software development and tech support firm established in 2008. Our BPO team is 24x7, and our...
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Proposal SEALED

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One or more team members at  are verified.  Learn More
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ANZ is an International Contact Center and we are head quartered in Sweden with operational facilities and offices in 3+ global locations and is...
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Customer Support service, VA service, email support, technical support. I am currently working as a Customer Support Representative / Virtual...
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 0.0   |  $12,866 Earnings   |  2 Jobs
Bid ID: 29020505  |  Submitted: Mar 2, 2012 10:03 ET 
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Worldwide101 is a leading service provider in the field of Professional VIRTUAL Services. Our aim is to provide a wide range of Professional...
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Bid ID: 29020225  |  Submitted: Mar 2, 2012 09:46 ET 
Proposal SEALED

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I work full time from home providing Customer Support. Tasks include but not limited to answering customer inquiries via live chat and email, forum...
1
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 4.5   |  $0 Earnings   |  1 Jobs
Bid ID: 29020025  |  Submitted: Mar 2, 2012 09:33 ET 
Proposal SEALED

Sectrix      
One or more team members at  are verified.  Learn More
 India  |  
Sectrix is a growing Company based in Faridabad, India. We offer full range of Administrative Support Services including Virtual Assistant...
5
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 5.0   |  $8,184 Earnings   |  4 Jobs
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Proposal SEALED

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We offer timely and efficient services with a team of dedicated, experienced result oriented professionals. Our expertise spans over a range of...
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Bid ID: 29007896  |  Submitted: Mar 1, 2012 18:54 ET 
Proposal SEALED

 Philippines  |  
Top Call Center and Business Support; highly experienced in providing unparalleled service. Please see validated Elance level and test scores,...
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 0.0   |  Private   |  0 Jobs
Bid ID: 29007579  |  Submitted: Mar 1, 2012 18:21 ET 
Proposal SEALED
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