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Integrate Sugar CRM with trixbox.
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IT & Programming > Other IT & Programming

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The client has made the following changes to the job.

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Aug 23, 2011
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Job Description

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  • Posted: Fri, Aug 19, 2011
  • Time Left: Closed
  • Location: Anywhere
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  • Start: Immediately
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Integrate our sugar CRM system with our trixbox system, When a contact calls in , sugarcrm should launch the the CUSTOMER ACCOUNT /CONTACT / SUPPLIER ACCOUNT page so our operators can add notes/ cases etc.

Click to dial on all phone numbers.

If a new number calls in it should launch a new contacts page to fill in.

I would like every account to have a telephone history of incoming and outgoing calls even if sugar is not currently logged in. Maybe sugar needs to import asterisks CDR records?

Many thanks

Evan
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Added 22 AUG 2011, 10:13 AM EDT
I would also like to be able to listen to recorded calls on the sugar crm accounts page.

At the moment our trixbox records all calls anyway. Your customisation should import the call files from trixbox.

I will also need a method of deleting old calls from sugar
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Added 22 AUG 2011, 10:22 AM EDT
versions-

sugar - Version 6.2.1 (Build 6405)
trixbox 2.6.2.3 ...

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