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We need an app designed that will allow end users to submit questions to our panel of experts. We'll also need an app or website developed on the expert end that will handle the queue of questions and assign them to individual experts, or make them available to the general queue, which can be then be taken on a first come first serve basis.
We would like the process to be almost instantaneous on the user side, so they would need to see some type of immediate response. If no experts are available, the question would go to an email queue. We might want to just assign every question that comes through immediately to an expert and forward that expert's contact info.
We might want to do an, "experts online" option within the app that will show which experts are available immediately to chat with. We will need to keep records of all these conversations on our servers as well.
You would be responsible for the app architecture, database structure and programming, as well as the g...
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