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IT Helpdesk Agent - Level 1-2
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IT & Programming > Technical Support

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The client has made the following changes to the job.

Description
Date

Bidding period extended.

Dec 13, 2012
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Job Description

  |  Change History >>

Updated

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  • Posted: Thu, Nov 29, 2012
  • Time Left: Closed
  • Location: United States
  • Client prefers freelancers from:
    United States

    You are still able to submit a proposal for this job.

    The client prefers freelancers from
    a different location.

    You're still able to submit a proposal for this job, regardless of your location.
  • Start: Immediately
  • Hourly Rate: $15 - $20 / hr
  • Hrs/wk: 20 | Duration: 14255 hrs
  • Work View™ Payment Protection
  • U.S. freelancers must have W9
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One of our newest clients is a large (well known) organization based on the East Coast. The majority of our support techs are located on the West Coast, so we are looking for additional resources to help us fill this demand during East Coast times from 7am to 11am.

It requires that you have the ability to troubleshoot Level 1-2 help desk issues and are able to follow a detailed process from start to finish. Attention to detail is a must and you will need to answer inbound calls promptly and courteously. Customer service is critical with this client, so you must be able to speak and communicate clearly. During support calls, you will need use our ticketing system to fill in issue details accurately while helping the client. You will need to make certain assessments should issues need to be escalated to other departments or group.

You will need a broadband Internet connection and PC to do this job. A softphone (VOIP) or physical phone will be provided.
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Job ID: 35594556
 
Proposals
Hourly Rate: Avg $ | High $ | Low $ — Show Pricing
  • Submit Date (Latest)

Marcus A.      
Marcus A.'s identity has been verified.  Learn More
 United States  |  
I am an expert in troubleshooting and resolving issues with Laptops, Desktops, POS, Servers & Printers. I have configured and installed Adtran &...
1
  |  
 0.0   |  Private   |  0 Jobs
Bid ID: 36306186  |  Submitted: Dec 25, 2012 23:46 ET 
Proposal SEALED

 United States  |  
Customer service has been my main field of work for many years now.
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 36170406  |  Submitted: Dec 19, 2012 09:12 ET 
Proposal SEALED

 United States  |  
Over 30 years of computer experience in programming, desktop support and server support.
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 36106233  |  Submitted: Dec 17, 2012 10:57 ET 
Proposal SEALED

 United States  |  
I graduated from University of Phoenix with my associates degree in Computer Information Technology. They had a huge focus on Web Design and...
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 36043200  |  Submitted: Dec 14, 2012 13:13 ET 
Proposal SEALED

 United States  |  
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 35883177  |  Submitted: Dec 9, 2012 16:32 ET 
Proposal SEALED

 United States  |  
Specializing in On Site Virus Removals and Webcam Tutorials covering topics like Internet Basics to Getting your own Website.
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 35845866  |  Submitted: Dec 7, 2012 15:10 ET 
Proposal SEALED

Gorgi Vasileski      
Gorgi Vasileski's identity has been verified.  Learn More
 Macedonia  |  
Great communicational skills and experience in working directly with clients, for programing projects and for technical and sales support.
4
  |  
 0.0   |  Private   |  2 Jobs
Bid ID: 35836381  |  Submitted: Dec 7, 2012 08:42 ET 
Proposal SEALED

 United States  |  
Dynamic IT Manager experienced in Windows, Vmware and Linux administration. Excellent Customer Service Team Lead with software experience.
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 35821526  |  Submitted: Dec 6, 2012 20:17 ET 
Proposal SEALED

 United States  |  
I am the "Jack of All trades" on the internet. I can help with wordpress blogs, CSS, html, Graphics, internet marketing, instructional and...
Skills: CSS, WordPress
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 35673251  |  Submitted: Dec 2, 2012 01:31 ET 
Proposal SEALED

 United States  |  
I've been working with Linux, primarily Debian and Red Hat based distros, since 1999. I've run LAMP systems for various web applications and I can...
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 35668540  |  Submitted: Dec 1, 2012 16:18 ET 
Proposal SEALED

 United States  |  
I have over eleven years of experience in the network administration / data management field. My experience includes hardware and software support...
3
  |  
 0.0   |  $10,040 Earnings   |  0 Jobs
Bid ID: 35641068  |  Submitted: Nov 30, 2012 09:13 ET 
Proposal SEALED

Samy CCIE#25035      
Samy CCIE#25035's identity has been verified.  Learn More
 Singapore
Sr. Network Engineer/Architect with more than 9 years of expertise in Designing, Implementing and Troubleshooting various Network Technologies....
3
  |  
 0.0   |  Private   |  0 Jobs
Bid ID: 35629771  |  Submitted: Nov 29, 2012 23:57 ET 
Proposal SEALED

 United States  |  
I'm an IT professional with over 7 years of experience ranging from Level 1 help desk/desktop support, Level 2 server and switch/router support, up...
4
  |  
 5.0   |  Private   |  2 Jobs
Bid ID: 35628353  |  Submitted: Nov 29, 2012 22:49 ET 
Proposal SEALED

 United States  |  
I like to some times start with something simple or very complex depending on the situation and then work my way from there sending samples to the...
1
  |  
 0.0   |  $0 Earnings   |  0 Jobs
Bid ID: 35625316  |  Submitted: Nov 29, 2012 19:05 ET 
Proposal SEALED
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