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This project is to write a Service Level Agreement template document.
The template should:
1) Contain good instructional material for each section. It should not only instruct what the author should put into that section but also contain some perspective/background on why it is needed, or it's purpose. (in my sample the instructional is in green font).
2) Contain a fictional but realistic example in each section. If you deleted all the instructional material it would stand on it's own as a completed document. (this I have in black font in my sample).
3) Be focused on the ITIL standards and methodology.
As a "work for hire" project, the purchaser shall retain all ownership title and interest for all materials delivered under this project.
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